In the theme of Valentine’s Day, we wanted to thank our clients for always showing us so much love. We are so grateful that you, our clients, share your passion for Chit Chats in your seller communities and entrepreneurial circles.
You can easily share your unique referral link right from your account. Feel free to spread the love on your social media accounts or invite friends by email!
Anyone you refer must sign up using your unique referral link to ensure they receive the $10 credit and you get the commissions on their shipments.
USPS offers packaging that can only be used when shipping with USPS. There are various types of packaging that USPS provides.
If you use a USPS service that doesn’t correspond to the postage rate selected it can cause either the package to be returned to sender or the shipment may incur a postage adjustment.
Some examples include:
If you have a Media Mail postage label on a Regional Rate box, USPS can return this package as the correct postage was not used
If you have a First Class Package postage label on a Priority Mail Flat Rate box a postage adjustment may be applied
USPS Priority Mail & Priority Mail Express Packaging
USPS offers Priority Mail and Priority Express Mail packaging that can be used when shipping with these specific services. These are branded as USPS mailers that are not tied to a specific rate and can only be used when shipping with USPS. The postage rates must be either Priority Mail or Priority Mail Express and are determined by the weight and destination of the package.
USPS Priority Mail Flat Rate Packaging
USPS also offers flat rate packaging that allows you to ship for a flat rate no matter where it’s going in the U.S. If it fits, you pay one flat rate! To be eligible for this postage type the specific USPS flat rate packaging must be used and the postage label must correspond. The most common types are:
2/8 UPDATE: All known issues have been resolved. Thank you for your patience.
2/7 UPDATE: Error impacting rates for zone 1 shipments under 1 lb has now been resolved. Invalid parameters were passed and the record could not be persisted should no longer be displayed. We are still waiting for a resolution for:
Postage rates not being displayed for ‘thick envelope’ under 1 lb for USPS First Class International. Temporary workaround: Use ‘parcel and enter dimensions.
2/5 UPDATE: Postage rates for ‘thick envelope’ under 1 lb for USPS Media Mail has been resolved. We are still waiting for our postage provider to resolve the following issues:
Postage rates are not being displayed for ‘thick envelope’ under 1 lb for USPS First Class International. Temporary workaround: Use ‘parcel and enter dimensions.
Shipments going to zone 1 that are under 1 lb using ‘parcel’ or ‘flat envelope’ will not show rates and give the error: Invalid parameters were passed and the record could not be persisted. Temporary workaround: select ‘thick envelope’ or increase weight to the nearest lb
1/28 UPDATE: This issue has been resolved for USPS First Class postage. Issues with purchasing USPS Media Mail and USPS International postage types for thick envelopes still persist. Our postage provider has identified the issue and is working on a resolution.
As of Saturday, Jan 26, USPS postage is not available for “thick envelope packages”. We are working with our postage provider to resolve this issue as soon as possible.
Depending on your individual or business needs, here are some options while we wait for a resolution:
Buy USPS First Class Parcel. It’s a bit more expensive than the ‘Thick Envelope’ rate but will produce rates and the ability to buy. Choose ‘Parcel’ type instead of ‘Thick Envelope’ for package type.
Buy postage from another platform (i.e. Stamps.com or another postage platform).
Sit tight until the issue is resolved.
We will continue to monitor the situation and send an update once postage has been restored.
Winter is here and we wanted to advise our clients of some service delays that carriers have been experiencing due to cold weather.
Severe winter weather conditions in Northern and Midwest regions of the U.S. are impacting package processing and delivery resulting in delays. Carriers are working to ensure the safety and well-being of workers and minimize the effects of the weather disruption on service.
Find more details for carriers on their service update pages provided below. Don’t forget to advise your customers accordingly.
We are committed to providing the best shipping options and appreciate your feedback during the Canada Post strike last year.
Effective tomorrow, Thursday, January 31, our Canada Tracked service will be upgraded to a new and improved Canadian Tracked service partnering with Canpar.
What does this mean for you?
There will be no changes to how you create Canadian shipment labels or how you drop off. The service level will stay the same:
Same great rates
Transit times are the same
Tracking will still be visible within your account and will link to the carrier’s tracking page
Carrier insurance $100 liability included – excludes coverage during Chit Chats’ care. Add Chit Chats Insurance for complete coverage.
No changes to how dimensional weight is calculated
If for any reason Canpar cannot safely deliver to your customer they will redirect the package to a SMARTSpot. These are convenient and trusted partners that allow packages to be held for pick up. These pick up locations are chosen to be the most convenient option and packages will be held for up to 5 business days.
Chit Chats Canada Tracked Service is currently only available to clients in British Columbia, Ontario, Quebec and Atlantic regions. We will roll out a Canadian domestic service soon for Alberta clients.
This is the first step in our longer term vision of reducing Canadian domestic shipping rates. Stay tuned as will be releasing improved local rates for Canadian shipping within the coming weeks!