Chit Chats Services
Update December 12
Domestic Shipment Delays
Due to unprecedented high volumes, many Canadian couriers are operating at full capacity. As a result, you will experience delays in acceptance scans and processing times from our partner carriers. The 4-10 day delivery timeframe is only an estimate, please allow for an additional 2-10 business days due to the network operating at full capacity. Rest assured, your shipments are still en route to their destinations, and we appreciate your patience during this busy period.
Services impacted:
- Chit Chats Select
Please be aware that domestic (canadian) holiday shipping deadlines are subject to change due to the ongoing Canada Post strike and peak season demand. We recommend planning ahead and allowing for extra time to ensure your shipments arrive on time.
Thank you for your understanding.
Update December 11
U.S. and USPS International Returns
From December 13 to January 8, U.S. and USPS international returns will not be returned into Canada from the U.S. due to linehaul restrictions. We apologize for the inconvenience.
Services impacted:
- Chit Chats Returns
Update December 5
Branch Cut-off Times
Due to high volumes, we ask clients to bring shipments to a branch as early as possible to ensure same-day departure. Until January 10, same-day departures are guaranteed only for shipments received at least one hour before closing. Shipments arriving afterwards may not depart the same day. We apologize for any inconvenience caused.
Please note that Holiday Shipping Deadline dates apply only to shipments dropped off early on the specified dates.
Update December 16
Canada
Canada Post has resumed operations following the four-week strike; however, due to a significant backlog of shipments, no new mail will be accepted until December 19. Chit Chats will resume handing off to Canada Post between December 19 to December 23 depending on Canada Post’s transportation availability. Delivery delays are expected to persist through the remainder of 2024 and into January 2025; therefore, delivery timeframes have been temporarily removed. Learn more
Services Impacted:
- Chit Chats Canada Tracked
- Chit Chats Slim
Current Country Suspensions Due to Service Interruptions
Afghanistan | Haiti | Syria |
Belarus | Niue* | Yemen |
Bhutan | Russia | Ukraine |
Brunei | Sudan |
*Applies only to Priority Mail Express International
Update December 17
Holiday Processing Delays
Due to high shipment volumes during the peak season, USPS processing times are longer than usual. Please allow extra time for processing.
Services Impacted:
- Chit Chats U.S. Select
- Chit Chats U.S. Edge
- USPS Priority Mail
- USPS First Class Mail International
- USPS First Class Package International
- USPS Priority Mail International
Update December 13
Cuba
Effective December 13, 2024, the Postal Service will suspend international mail acceptance to Cuba until further notice due to unavailable transportation. Customers are asked to refrain from mailing items addressed to Cuba
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
For already deposited items, Postal Service International Service Center employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.
Services Impacted:
- USPS First Class Mail International
- USPS First Class Package International Service
- USPS Priority Mail International
Update November 15
Haiti
Effective November 15, 2024, the Postal Service will suspend international mail acceptance to Haiti until further notice due to unavailable transportation. Customers are asked to refrain from mailing items addressed to Haiti
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
For already deposited items, Postal Service International Service Center employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.
Services Impacted:
- USPS First Class Mail International
- USPS First Class Package International Service
- USPS Priority Mail International
Update September 18
We have been made aware that some Fulfillment by Amazon (FBA) warehouse locations are rejecting deliveries made through USPS. While this is happening inconsistently, we want to keep our clients aware of potential disruptions.
USPS is investigating the situation and trying to resolve this issue with Amazon. Please note that this matter does not stem from USPS or Chit Chats.
The following locations have been reported to be rejecting shipments, although additional locations may also be affected that we are not aware of. We recommend contacting Amazon directly to inquire further.
- 7600 LTC Pkwy, Port St. Lucie, FL 34986
- 1300 Corporate Way, Olyphant, PA 18447
- 11500 Freeman Rd, Huntley, IL 60142
- 3875 Guthrie Hwy, Clarksville, TN 37040
- 3388 S Cactus Ave, Bloomington, CA 92316
Our team will continue to monitor the situation and keep you updated as we receive more information. If you have any questions or need assistance with your shipments, please don’t hesitate to contact our support team.
Update August 29
Bhutan
Effective August 30th, 2024, the Postal Service will suspend international mail acceptance to Bhutan until further notice due to unavailable transportation.
For already deposited items, Postal Service International Service Center (ISC) employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.
Services impacted:
- USPS Express Mail International
- USPS First Class Mail International
- USPS First Class Package International Service
- USPS Priority Mail International
Update April 6
Israel
Tracking is no longer possible via Israel Post, unless you are in possession of an Israeli IP address,
Services impacted:
- USPS Express Mail International
- USPS First Class Mail International
- USPS First Class Package International Service
- USPS Priority Mail International
Update October 10 (2023)
Israel
Israel Postal Company (Israel Post) will be experiencing delays in sending to or from the Gaza Strip considering the ongoing conflict.
Services impacted:
- USPS Express Mail International
- USPS First Class Mail International
- USPS First Class Package International Service
- USPS Priority Mail International
Canpar
Update December 20
Holiday Delays and Cancellation Issues
Canpar is experiencing heavy delays. We are aware of some known issues with cancelling pickups and our development team is investigating this. We appreciate your patience.
Due to the delays with Canpar please schedule a pickup at your own discretion. Chit Chats provides discounted rates with Canpar, but we have no control over their operations. For any pickup follow ups, please contact customerservice@canpar.com or use another shipping provider to get your shipments to Chit Chats.
- In Calgary, Ottawa, GTA, Kitchener, Waterloo, Vancouver, or Winnipeg? Use a courier like Trexity
- In Edmonton? Contact Deeleeo (send an email to support@deeleeo.com for special Chit Chats rates)
Services impacted:
- Chit Chats Third Party Pickups
Update December 11
Holiday Processing Delays
Due to increased demand, on call pick up requests will be scheduled for the following day. For same day shipping, packages may be dropped off at any of our drop off locations. Click here for the site nearest you.
Note that service to select, super remote destinations where Canada Post is the final mile delivery provider, remains temporarily suspended.
Services impacted:
- Chit Chats Third Party Pickups
Asendia
Update December 17
Holiday Processing Delays
Due to high shipment volumes during the peak season, Asendia processing times are longer than usual. Please allow extra time for processing.
Services Impacted:
- Chit Chats International Tracked
Update December 5
Thailand
Thailand Post advises that flooding in the southern part of the country is causing delays in transporting and delivering mail items to postcode areas 80130, 90XXX, 93XXX, 94XXX, 95XXX and 96XXX.
Services impacted:
- Chit Chats International Tracked
Update December 5
Spain
Update on recovery after torrential rains: work is ongoing, but it has not yet been possible to resume full delivery services in the affected areas, and some shipments are being held until full service can be restored. Affected postcode areas can be found here.
Services impacted:
- Chit Chats International Tracked
Update February 17
Israel
Israel Postal Company (Israel Post) will be experiencing delays in sending to or from the Gaza Strip considering the ongoing conflict.
Services impacted:
- Chit Chats International Tracked