English Support Phone Line

Our English Client Support phone line will remain unavailable for now as we address high ticket volumes. Rest assured, we’re working diligently to resume phone support as soon as possible. In the meantime, our Client Support agents are available to assist you via email through the “Contact Us” page or the Help Widget. For urgent matters, please reach out to your local branch by phone or email, as listed on the Locations page.

Haiti

Effective November 15, 2024, the Postal Service will suspend international mail acceptance to Haiti until further notice due to unavailable transportation. Customers are asked to refrain from mailing items addressed to Haiti

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, Postal Service International Service Center employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

Services Impacted:

• USPS First Class Mail International
• USPS First Class Package International Service 
• USPS Priority Mail International

We have been made aware that some Fulfillment by Amazon (FBA) warehouse locations are rejecting deliveries made through USPS. While this is happening inconsistently, we want to keep our clients aware of potential disruptions.

USPS is investigating the situation and trying to resolve this issue with Amazon. Please note that this matter does not stem from USPS or Chit Chats.

The following locations have been reported to be rejecting shipments, although additional locations may also be affected that we are not aware of. We recommend contacting Amazon directly to inquire further.

• 7600 LTC Pkwy, Port St. Lucie, FL 34986
• 1300 Corporate Way, Olyphant, PA 18447
• 11500 Freeman Rd, Huntley, IL 60142
• 3875 Guthrie Hwy, Clarksville, TN 37040
• 3388 S Cactus Ave, Bloomington, CA 92316

Our team will continue to monitor the situation and keep you updated as we receive more information. If you have any questions or need assistance with your shipments, please don’t hesitate to contact our support team.

Bhutan

Effective August 30th, 2024, the Postal Service will suspend international mail acceptance to Bhutan until further notice due to unavailable transportation.

For already deposited items, Postal Service International Service Center (ISC) employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

Services impacted:

• USPS Express Mail International
• USPS First Class Mail International
• USPS First Class Package International Service
• USPS Priority Mail International

Israel

Tracking is no longer possible via Israel Post, unless you are in possession of an Israeli IP address,

Services impacted:

• USPS Express Mail International
• USPS First Class Mail International
• USPS First Class Package International Service
• USPS Priority Mail International

Israel

Israel Postal Company (Israel Post) will be experiencing delays in sending to or from the Gaza Strip considering the ongoing conflict.

Services impacted:

• USPS Express Mail International
• USPS First Class Mail International
• USPS First Class Package International Service
• USPS Priority Mail International

Delays and Cancellation Issues

Canpar is experiencing heavy delays. We are aware of some known issues with cancelling pickups and our development team is investigating this. We appreciate your patience.

Due to the delays with Canpar please schedule a pickup at your own discretion. Chit Chats provides discounted rates with Canpar, but we have no control over their operations. For any pickup follow ups, please contact customerservice@canpar.com or use another shipping provider to get your shipments to Chit Chats.

• In Calgary, Ottawa, GTA, Kitchener, Waterloo, Vancouver, or Winnipeg? Use a courier like Trexity
• In Edmonton? Contact Deeleeo (send an email to support@deeleeo.com for special Chit Chats rates)

Services impacted:

• Chit Chats Third Party Pickups

Spain

Update on recovery after torrential rains: work is ongoing, but it has not yet been possible to resume full delivery services in the affected areas, and some shipments are being held until full service can be restored. Affected postcode areas can be found here.

Services impacted:

• Chit Chats International Tracked

Israel

Israel Postal Company (Israel Post) will be experiencing delays in sending to or from the Gaza Strip considering the ongoing conflict.

Services impacted:

• Chit Chats International Tracked