Domestic Shipment Delays

Due to unprecedented high volumes, many Canadian couriers are operating at full capacity. As a result, you will experience delays in acceptance scans and processing times from our partner carriers. The 4-10 day delivery timeframe is only an estimate, please allow for an additional 2-10 business days due to the network operating at full capacity. Rest assured, your shipments are still en route to their destinations, and we appreciate your patience during this busy period.

Services impacted:

• Chit Chats Select

Please be aware that domestic (canadian) holiday shipping deadlines are subject to change due to the ongoing Canada Post strike and peak season demand. We recommend planning ahead and allowing for extra time to ensure your shipments arrive on time.

Thank you for your understanding.

U.S. and USPS International Returns

From December 13 to January 8, U.S. and USPS international returns will not be returned into Canada from the U.S. due to linehaul restrictions. We apologize for the inconvenience.

Services impacted:

• Chit Chats Returns

Branch Cut-off Times

Due to high volumes, we ask clients to bring shipments to a branch as early as possible to ensure same-day departure. Until January 10, same-day departures are guaranteed only for shipments received at least one hour before closing. Shipments arriving afterwards may not depart the same day. We apologize for any inconvenience caused.

Please note that Holiday Shipping Deadline dates apply only to shipments dropped off early on the specified dates.

Canada

Canada Post has resumed operations following the four-week strike; however, due to a significant backlog of shipments, no new mail will be accepted until December 19. Chit Chats will resume handing off to Canada Post between December 19 to December 23 depending on Canada Post’s transportation availability. Delivery delays are expected to persist through the remainder of 2024 and into January 2025; therefore, delivery timeframes have been temporarily removed. Learn more

Services Impacted:

• Chit Chats Canada Tracked 
• Chit Chats Slim

Holiday Processing Delays

Due to high shipment volumes during the peak season, USPS processing times are longer than usual. Please allow extra time for processing.

Services Impacted:

• Chit Chats U.S. Select
• Chit Chats U.S. Edge
• USPS Priority Mail
• USPS First Class Mail International
• USPS First Class Package International
• USPS Priority Mail International

Cuba

Effective December 13, 2024, the Postal Service will suspend international mail acceptance to Cuba until further notice due to unavailable transportation. Customers are asked to refrain from mailing items addressed to Cuba

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, Postal Service International Service Center employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

Services Impacted:

• USPS First Class Mail International
• USPS First Class Package International Service 
• USPS Priority Mail International

Haiti

Effective November 15, 2024, the Postal Service will suspend international mail acceptance to Haiti until further notice due to unavailable transportation. Customers are asked to refrain from mailing items addressed to Haiti

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

For already deposited items, Postal Service International Service Center employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

Services Impacted:

• USPS First Class Mail International
• USPS First Class Package International Service 
• USPS Priority Mail International

We have been made aware that some Fulfillment by Amazon (FBA) warehouse locations are rejecting deliveries made through USPS. While this is happening inconsistently, we want to keep our clients aware of potential disruptions.

USPS is investigating the situation and trying to resolve this issue with Amazon. Please note that this matter does not stem from USPS or Chit Chats.

The following locations have been reported to be rejecting shipments, although additional locations may also be affected that we are not aware of. We recommend contacting Amazon directly to inquire further.

• 7600 LTC Pkwy, Port St. Lucie, FL 34986
• 1300 Corporate Way, Olyphant, PA 18447
• 11500 Freeman Rd, Huntley, IL 60142
• 3875 Guthrie Hwy, Clarksville, TN 37040
• 3388 S Cactus Ave, Bloomington, CA 92316

Our team will continue to monitor the situation and keep you updated as we receive more information. If you have any questions or need assistance with your shipments, please don’t hesitate to contact our support team.

Bhutan

Effective August 30th, 2024, the Postal Service will suspend international mail acceptance to Bhutan until further notice due to unavailable transportation.

For already deposited items, Postal Service International Service Center (ISC) employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

Services impacted:

• USPS Express Mail International
• USPS First Class Mail International
• USPS First Class Package International Service
• USPS Priority Mail International

Israel

Tracking is no longer possible via Israel Post, unless you are in possession of an Israeli IP address,

Services impacted:

• USPS Express Mail International
• USPS First Class Mail International
• USPS First Class Package International Service
• USPS Priority Mail International

Israel

Israel Postal Company (Israel Post) will be experiencing delays in sending to or from the Gaza Strip considering the ongoing conflict.

Services impacted:

• USPS Express Mail International
• USPS First Class Mail International
• USPS First Class Package International Service
• USPS Priority Mail International

Holiday Delays and Cancellation Issues

Canpar is experiencing heavy delays. We are aware of some known issues with cancelling pickups and our development team is investigating this. We appreciate your patience.

Due to the delays with Canpar please schedule a pickup at your own discretion. Chit Chats provides discounted rates with Canpar, but we have no control over their operations. For any pickup follow ups, please contact customerservice@canpar.com or use another shipping provider to get your shipments to Chit Chats.

• In Calgary, Ottawa, GTA, Kitchener, Waterloo, Vancouver, or Winnipeg? Use a courier like Trexity
• In Edmonton? Contact Deeleeo (send an email to support@deeleeo.com for special Chit Chats rates)

Services impacted:

• Chit Chats Third Party Pickups

Holiday Processing Delays

Due to increased demand, on call pick up requests will be scheduled for the following day. For same day shipping, packages may be dropped off at any of our drop off locations. Click here for the site nearest you.

Note that service to select, super remote destinations where Canada Post is the final mile delivery provider, remains temporarily suspended.

Services impacted:

• Chit Chats Third Party Pickups

Holiday Processing Delays

Due to high shipment volumes during the peak season, Asendia processing times are longer than usual. Please allow extra time for processing.

Services Impacted:

• Chit Chats International Tracked

Thailand

Thailand Post advises that flooding in the southern part of the country is causing delays in transporting and delivering mail items to postcode areas 80130, 90XXX, 93XXX, 94XXX, 95XXX and 96XXX.

Services impacted:

• Chit Chats International Tracked

Spain

Update on recovery after torrential rains: work is ongoing, but it has not yet been possible to resume full delivery services in the affected areas, and some shipments are being held until full service can be restored. Affected postcode areas can be found here.

Services impacted:

• Chit Chats International Tracked

Israel

Israel Postal Company (Israel Post) will be experiencing delays in sending to or from the Gaza Strip considering the ongoing conflict.

Services impacted:

• Chit Chats International Tracked