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Find answers in our Help & Support library. Learn more about features, find step-by-step guides, troubleshooting tips and other resources for using our platform.
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Now there are even more ways to get the support you need.
General inquiries
Need to report an issue, request a feature, submit feedback or need help with your Chit Chats account?
Send us a message
Tracking Inquiries
Check our tracking pages for the latest updates or to use the carrier tracking number to check directly on the partner carrier's tracking page.
Please note that the tracking information available to our Client Support team is the same information you see on the tracking page.
If you need more details or have another issue with your package please check the available partner carrier resources below.
Partner carrier contact information
Canada Post
General inquiries: 1-866-607-6301
Undeliverable inquiries: 1-800-267-1177
Canada Post service alertsFile a Canada Tracked insurance carrier claim*.
*Claims can take up to 90 business days.
USPS
Asendia
Contact our support team directly for any additional inquiries.
Canpar (Courier pickups)
Phone: 1-800-387-9335
Email: customerservice@canpar.com
Contact Canpar directly for assistance on cancelling pickups after the cancellation window. File a Canpar pick up claim.
Insurance & Claims
Chit Chats Insurance
Provides coverage from the moment Chit Chats receives your package.
Cabrella
Phone: 1-844-422-2735
Email: claims@cabrella.com
File or check the status of a claim.
Learn which items are eligible for coverage and see insurance terms and conditions.
Carrier Insurance
Limited coverage is available for eligible postage types and services.
File a U.S. USPS carrier claim.
File an International USPS claim.
File a Canpar (courier pickups) or Post (Canada Tracked) claim.
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