FAQ
Pricing and Payments
All rates in Chit Chats are in CAD - the low U.S. postage rates (i.e. USPS and Asendia)
have been converted based on the daily exchange rate of the Bank of Montreal.
You can add credits to your account with your credit card, no
additional service charges apply. Go to your
Settings / Credits & Billing / Add Payment Method.
You can easily set up automatic reload to your account so you never
have to worry about delays with receiving your shipments due to
insufficient funds. Go to your
Settings / Credits & Billing / Set Up Auto-Reload.
Delivery fees are deducted when you pay for your shipment.
Access an overview of all your transactions (credits, refunds,
postage, delivery fees and additional charges for supplies and services)
in your Settings under Credits & Billing.
Paperwork required
No, everything is automatically pulled from the description entered
in the shipment details. Please be as detailed and accurate when
describing what you are shipping. For example: one t-shirt rather than clothes.
An invoice must be provided for all high value shipments with $300
USD retail value or more, any Amazon FBA destined shipments and
any items with a market value that is difficult to verify such as
collectibles. Ensure to attach the invoice to the outside of your package.
Prohibited items and restrictions
We are able to take shipments $800 USD retail value or less and
provided they are not a prohibited item. There are some items we
cannot ship to the U.S., like alcohol, batteries, chocolate to weapons.
View full list of prohibited items.
Shipping carriers (i.e. Canada Post, USPS and Asendia) employ different
transportation methods when delivering shipments which means shipping
restrictions vary by carrier. It is the shipper's responsibility
to adhere to these restrictions.
Learn more
Tracking
If you need tracking for flat or thick envelopes under 1 lb make sure
to select Thick Envelope as package type.
Of course! You can easily track all your shipments in your shipment profile.
Share our public tracking page
with your customers so they can check the status of their package on their own.
Provide them with the Chit Chats Shipment ID number or the carrier
tracking number located in your shipment details.
Services
Weight limits are dependent on the shipping carrier used to ship
packages. For example, USPS First Class service applies only to
shipments under 1 lb while USPS Priority Mail has a maximum weight
of 70 lbs.
Learn more
You can easily print postage labels from your computer (regular printer)
or set up a ZPL thermal printer. If you want to print postage labels
through a regular printer simply select 'Download' and a pdf file
will be generated which you can easily print off. To set up a ZPL
thermal printer
follow the instructions on our Help & Support guide.
If you are unable to visit a branch or drop spot you have the option to
schedule a courier pickup from your location or
mail-in your shipments to a Chit Chats branch.
Returns
Not all deliveries happen as expected and sometimes a shipment is returned. There are two main reasons
for returned shipments: undeliverable shipments and customer returns.
Learn more
You have the option to use your own U.S. return address to self
manage your U.S. and international returns. Currently, there is
no option to add your own Canadian return address. Learn
how to set up your own U.S. return address.
Yes, Chit Chats charges return fees for any returned shipments.
Return fees apply to all Canada Tracked shipments. For U.S. and
international shipments, return fees apply only if you have opted
in to Chit Chats returns service.
Learn more
Chit Chats offers a returns service that must be opted in to and
approved to have returns managed by Chit Chats.
Find instructions on how to set up your Chit Chats returns account.
Return labels for recipients cannot be created through your Chit Chats account.
Read more about return postage labels.
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