Reviews
Chit Chats offers the best shipping options so you can save money and grow your business. Our success comes from helping our clients and their love for Chit Chats is in their stories. Want to share your story with us? Get in touch.
See why thousands of clients love Chit Chats
We strive to provide excellent service. Our clients have responded by giving us a 4.6 stars average across all Canadian branches.
Chit Chats Express is more than just a shipping company. are online sellers with years of experience and a vast knowledge of the ever changing online sales market. Not only do provide the most reliable, economical shipping options from Canada to the US and abroad, can provide you with technical support and discounted shipping supplies. really are your one stop shipping shop 👌👌👌👌🔝🏢
The attractive shipping rates is what originally drew us to Chit Chats, but we’ve found much more along the way. The staff is so friendly, knowledgeable, and always ready to help. Their online portal allows us to be so effective! They integrate with Shopify so we can effortlessly import and fulfill orders, all from a single dashboard.
Wife has an Etsy shop, uses CC exclusively for shipping. Saves money every package. This place rocks, go there if you ship regularly. Trust me, just do it.
I love Chit Chats Pickering. They've always been super helpful and incredibly friendly. When they've had technical issues (on the old system) they would still accept my package and call me later to take shipping payment over the phone. Anytime I walk in there I feel like I'm family. I'm always greeted with a smile and the staff is always so friendly and they help with whatever issue or question I have. I recently, with Nana's help, purchased a printer and scale so that I could update my business and print my labels at home, making me feel oh so professional. Nana went out of her way to check to see if the printer would work with my computer and called me and emailed me to let me know that it did. She held the printer at the front, knowing I'd come in a week later, so that I wouldn't have to wait for her to get one from the back. I have nothing but appreciation for this company and how hard they work for us. (Seriously. Give Nana a raise. She's amazing.)
I found this company by chance and It has allowed my business to provide more practical options for customers, which makes running my company that much smoother from cost to tracking to logistics. I'm looking forward to their business growing and seeing what comes next.
5 stars simply because it’s a great irreplaceable service. $15 to ship a 18lb flat rate box to the US compared to $70 Canada post.
Chit Chats has allowed us to expand our online platforms with confidence by knowing we will be able to send tracked packets via USPS to our many American Customers. Orders to Europe and Asia are also painless.
Chit Chats has allowed us to expand our online business to US and international customers by providing shipping that is reasonable and reliable. The staff at the Queens Quay location has always been very helpful and friendly both at the location and on the phone. Their service has become an integral and important part of our web business. We recommend Chit Chats without reservation.
Excellent service. We have saved a lot of money using Chit Chat to ship our audiobooks to the US and look forward to using this serviced for years to come!
My go to Chit Chats store when I lived downtown. I like that they changed from their old Dundas St location to this location instead because it's not as busy, closer for me, and has parking which is convenient especially if I'm running errands with a vehicle. Nice pleasant staff. Occasionally busy at times but I've never had a problem accessing a computer. The software does take a little while to get used to, but the current system is a great organized system and you can see all your shipped orders in transit. I highly recommend chit chats to save you on shipping fees. Sometimes when I'm standing in line to pick up my orders at Canadapost and I see people wanting to ship things for astronomical amounts, I want to whisper to them, "go to chit chats!". Never had a problem with failed deliveries.
I'm greatful for their services! Their website is easy to use. Just wish the Vancouver location was open to at least 6 or 7 every day.
When I first tried Chit Chats I was a one man show just doing FBA. One year later with the help of the staff at Chit Chats and their insanely cheap shipping ( cheaper to ship the same item to Australia, then for me to ship it across the street with Canada Post) we have grown to 11 employees selling worldwide. If not for ChitChats we would probably just be selling FBA and wouldn't of ventured into shipping fulfillment (which is most of our business now). They offer shipping supplies for stupid cheap (still not sure how that is possible) and they keep getting better and better. It seems every week we get a new email with a new service they have added. Now with UPS Mail Innovations this will allow us to sell in new marketplaces and save even more on shipping. Keep up the great work and we are all very excited to see what's coming in the future! Another thing is the level of service you receive from the staff here. For a discount service you would expect customer service to match but we receive the same service if not better than even our FedEx reps.Excited to keep growing with ChitChats!
Chit Chats has help our Ebay business grow exponentially and saved us thousands if not tens of thousands of dollars in the 2 years we've been using them. First off, having a tracking number for items by shipping with USPS has helped fight off claims of non-receipt and lost money because it was too expensive to ship with tracking with Canada Post. Secondly the rates that USPS offers and Chit Chat's low fees have helped us stay competitive in a market where most items are sold in the USA. We started using Chit Chat when Canada Post went on strike in 2016 and we haven't gone back since. I can't recommend Chit Chats enough if you ship a decent volume of items to the United States regularly.
Money saving place for all your shipping needs !
Very helpful staff, many shipping options. Much cheaper to ship my parts to Cali vs. Canada Post. Saved about 50%
We ship our products across the US, Canada and also internationally. We used to use Canada post but now use Chit Chat's express and we are saving a fortune! Norma and Vicki are incredible; always so helpful especially since we were new to shipping via USPS and have made mistakes that they have helped us fix. What I really love is the new web platform for arranging shipments and printing labels. No need to fill in the extra manifest or use a separate postage seller, now everything can be done in one easy step including buying postage in CAD and printing labels. Highly recommended for anyone who ships anywhere in the world and wants to keep more profits.
The staff at Chit Chat are helpful and knowledgeable. Having a service like this is great for small businesses that ship all over the world at a fraction of the cost of Canada Post, and you get a tracking number!!!! My packages get to their destination quickly, even my international ones. I am so grateful for this service. Keep up the great work!
Cheaper shipping - friendly staff, and cheaper supplies. What's not to love about this place
Always greeted with a smile and the staff there are knowledgeable + friendly. They now have a beta website which organizes all your parcels online where you can purchase postage beforehand, plus it is super helpful that we are allowed to use their computers and Zebra label printers without needing to buy our own. So happy that I've found this reshipper and definitely recommend 5/5 especially for small businesses like mine
Great new system . You can access your account and track your packages all through their new beta system. Wayyyyyy cheaper than using Canada Post when Shipping to USA. 50% or better discounts. I am so happy I tried them again. Love saving money!!!! I will be using them for all my shipping needs from now on
Game changer for anyone who does online sales. These guys have the best rates by a huge number. Who else can ship first class to California for 5 bucks Canadian
Love the staff and friendly atmosphere here.... The best place to ship if you're a small business owner! Always super hepful !
The service was great! I was guided to make a chit chat account on location and printed my own mail stickers. The prices are very agreeable, and it was a painless experience. Will definitely use this service again!
No non-sense shipping at great prices! Chit Chats Express is Toronto's best kept secret.
Finally an alternative to Canada Post. Great pricing and service plus the staff are helpful, friendly and polite. Thank you!!!!
Unbelievable service! Their website is simple and saves so much time! Their prices are out of this country amazing!!!! I just can’t say enough good things about this place! I’m so happy I found this place I’m never going anywhere else ever again!!!!
Amazing location with even better employees. Always treated with respect and given help when needed. Couldn't have a small buisness without them. If you haven't tried chitchats seriously give them a try.
Awesome Service and Cheap shipping rate to state compare to Canada post
Great location friendly staff. Very convenient service.
I'm so happy to have found Chitchats and I love their rates and services. The staff is super helpful and always willing to answer all my questions. I would highly recommend this company!
Canadian postal services have robbed us long enough. This company provides fair pricing as it should be.
Wonderful business... has changed my life for the better.
Best postage prices especially for USA
Well first impression great customer service.
Staff are always accommodating, friendly and helpful. Chitchat has made shipping to all parts of the world so much easier!
Fastest shipping
Having an Online business in Canada would've been Impossible if it wasn't for Chit Chat Express! . There are days that I think of given up because I just cannot understand why It costs a hell of a $$ to even ship within Canada without tracking! ...Thank you Chit Chat Express for making it possible for small ecommerce businesses like mine ,and big up to Norma & Vicki. <3
Great prices, great delivery time. After you get the hang of it, this place is awesome, but the first couple of times can be a little daunting as the steps to making everything "work" aren't very obvious or user friendly, but, after that, it's a breeze and you'll be VERY thankful that you put the time in learning how things work. Very thankful that chit chats exists!
Having used the ChitChats branch in Markham for my just over 3 years now, (since April 2014) I have nothing but wonderful things to say. They facilitate all of my business's packages to the U.S, all of my packages Internationally, and even many of my Canadian packages as well. Their pricing is super reasonable, affordable, and has been instrumental in helping my business compete in today's world-wide market. I have always said that a business is only as good as their "front line staff" and I discovered that truth the first day I walked into CHitChats to see what they were all about and than continues to this day. Their staff are friendly and knowledgeable. Whether it be a phone inquiry, an in-store question, they always seem more than willing to help. Doing so with a sincere smile is just the proverbial icing on the cake. Huge kudos to Bonnie, Rhea (aka Liz), and Vanella. (I am clever enough to have listed them alphabetically) The 3 of them is what makes a good company like ChitChats, a great company. Thank you ladies. Christine & Marty
Great service. And exceptional customer service
Good service.
best rates, super fast shipping to the us and the workers are helpful and great people
These guys are hands-down tops for Canadian and US shipping! Great rates and great service!
Chit Chats has allowed me to ship my U.S, purchases for less money, and with tracking! The staff are courteous, and knowledgeable too.
Great way to save on US shipping.
This place is Amazing!!!! Great Shipping Rates, Fast Shipping Times, Great Service, & Super Reliable. Not to mention an Incredibly Friendly & Knowledgeable Staff always there to help big thanks to Bonnie & Rhea. Definitely Recommend Chit Chats Express. Try them out.. You'll save a lot of Time & a lot of Money & you won't be disappointed.
Good Service, fast response time, always have someone to pickup the phone .! Overall 100 / 100
Bonnie is great!!!
Location has great friendly staff. Always accommodating and ready to assist. Would highly recommend this location for all your shipping needs!
Excellent business service.
The staff provides friendly service with a smile. They are always a pleasure to work with. I look forward to my next visit! Highly recommended!
Excellent service and an awesome alternative to Canada Post's international shipping. They've made a huge difference for my online store. It's worth keeping an eye on busy times, as it can seem a little hectic at times, though the staff are super friendly and always seem to have a handle on what's going on.
This place is amazing!! The best customer service. I agree with the review above. If I was looking to hire I would try and steal these ladies. Always helpful, always friendly. Also, they provide a great service that has saved me $1000s in shipping costs.
Super friendly and helpful staff! Thank you for your help Sibi, Coral, Amanda and Sadia!
Fast service. Staff are helpful. Prices are more than affordable.
Excellent service and great price ! Staff is very friendly.
Christine and Amanda are the best at chit chats Toronto! It's almost our one year friend-aversary since our business started using Chit Chats. Christine has the best memory, they are both so sweet and it's a pleasure doing my shipping twice a week with them. I actually don't know how they stay so calm with a million questions coming at them all day long! A++ service
We switched to Chit Chats when CanadaPost was threatening to strike last summer and we haven't looked back. It has cut our shipping fees to the US and internationally by 50% in most cases (sometimes more). Christine is a force to be reckoned with - her ability to juggle all of her customers at once is unparalleled and I can't imagine anyone else being able to handle this job with such calm and humour. Would highly recommend Chit Chats to anyone who ships regularly to the US/Internationally - we'll never go back to CP.
Norma and Vicki are ^AWESOME^. They are just amazing. Thanks. :)
Christine and Amanda are such supportive and knowledgeable staff. They have spent extra time helping me resolve issues that mimic a needle in a haystack. They are fair, patient, and offer quality service. I definitely recommend their location!!
Very friendly staff and excellent service. Will never use Canada Post again.
Great service and an easy and effective way for us to ship our packages.
Great shipping rates to USA and UK.
Cheap service, excellent customer service. Highly recommend! They are very quick with US shipping orders!
Very helpful and nice location. Staff are friendly especially Bonnie, Rhea, and Vanille. Helpful?
Excellent service, exceptional staff, quick processing times
Best shipping rates ..wish they have more branches in the lower mainland
Go for small business with US customers
Staff is very friendly. Received amazing customer service, and prices are affordable. Highly recommend!
Great service and great people!♥ Bonnie, Vanilla, and Rhea are always very helpful, friendly, and kind. Definitely the best and cheapest shipping option for my business. Helpful
Amazing!! Norma and Vicky were beyond nice! They walked me through creating an account. Then they helped me to select which options were the most affordable, picking out boxes, weighing packages and even helped me with measuring the boxes! I will definitely be going back here!
Reliable and affordable option for shipping my US and International bound shipments. The Canadian shipping rates are outstanding too. All the staff is knowledgeable and friendly. A great company to do business with.
Very helpful and friendly staff, excellent service
Best place for shipping items.
These guys have great rates for shipping parcels to the U.S. and Canada. They have great customer service for small business owners.
I ship a couple packages a month to the states and it's so much cheaper and faster to send it from here than Canada Post. I'm averaging maybe $5 - 9.00/parcel depending on weight. The staff is friendly and helpful and there's a very "family" vibe to the business. The only thing they could improve on is their manifesting procedure, it's a little confusing. It would be nice if they had an app or something for it. Overall great service especially for small eBay sellers like me where every dollar counts. Thanks!
Chit Chat offers such a great service for vendors wishing to sell to customers in the USA. I have received top-notch customer service! I highly recommend them.
I've been going to Markham location for years now and I always received excellent customer service. The staff there is amazing! Just a pleasure doing business with these kind and just pleasant people. My def favourite location out of all the others.
Best Prices for Ecommerce
I have been working with this amazing team for just over 6 months now and it has been the best choice my small business has made! The team at Mississauga is THE BEST - no contest! They are always willing to help and have smiles on each and every day. They know their stuff and their customers as friends and recognize each - calling all by name! If I was looking to hire right now, I'd be trying to steal one of these great folks!
Although there is a line up many times, the reps finish them quickly.
Great place to ship low cost for states
Excellent help from Mr. Ray from chitchats Pickering branch . Thank you is a small word and he saved my hours of time .. I am so happy it is really a great start of 2017 .
Chitchats' service has made a big impact on my small business! ♡♡♡
If you do any shipping to the US or overseas Chit Chats is the perfect solution. Huge savings and the customer service just can't be beat. Highly recommended!
Such a wonderful group of people who are always there to help and provide you with honest and excellent customer service. I have been a customer for almost 4 years and see them almost daily, really wonderful group of people. You can beat the prices and service levels!!
Friendly staff and very helpful service when it comes to shipping items to USA
Very helpful and friendly stuff. l would strongly recommend for shipping to US.
Good service and much cheaper than other alternatives
Chits Chats and their staff are great! Consistent, fast, reasonable and friendly service. Thank you.
EXCELLENT way to ship items. so much cheaper than Canada post. Very fast and great helpful staff working there.
I can't say enough good things about Chit Chats Express!! The lovely ladies at the Richmond location are so helpful with getting you started and always answer any questions I have. I switched to Chit Chats from using Canada Post when the strike was looming earlier this year and I'm so glad I did. My packages get delivered within 2 to 3 days (to USA), usually within a week internationally and they come with tracking and cost a fraction of what Canada Post charges. Love love love this service! Thank you Chit Chats!
invaluable addition to my ebay business with crazy cheap shipping methods. vicky and norma are extremely knowledgeable and friendly and I always look forward to my weekly trip there.
Excellent service.
I have recently started using chit chats express as it was recommended by a friend of mine. The customer service there is excellent (Pickering Office) and very helpful. Being new to the online business industry Chit chats express helped me quite a bit in growing because of their low shipping rates. Whenever i go to the office to ship a couple parcels, the staff is always ready and so willing to help out with any questions or concerns i have. I would highly recommend them to others even if you're a first timer, you won't regret it!
The best Service
Amazing concept. Super easy to use. They set up an account for me in no time and helped me print a shipping label for US. It was so inexpensive to ship to US using their service
Everything they promise is 100% true. My packages arrive so fast now. Less expensive than Canada Post for shipping outside of Canada. Even my international packages get there in under 2 weeks with tracking. Chit Chats Express needs to become a "thing" all over British Columbia, so everyone can benefit from it. It has really helped my business. I cannot say enough about this company. I cannot imagine going anywhere else.
I am a loyal client, who has trusted & shipped well over 1,000 packages containing my precious handmade items, with Chit Chats Express (Pickering)! I am so happy to have found this company... They offer FANTASTIC services, especially for small business owners. I am forever thankful for the growth of my business, with assistance from the services & staff (especially Bob, Raymond, Paul, & Christina) at Chit Chats! I highly recommend this place to anyone reading :). A+++
Chit Chats is a perfect mix of professionalism and personality. The staff is so friendly and helpful, they are willing to help you work through whatever requirements you have until you are meeting or exceeding your expectations and needs. I have been using them for my online store as well as an additional ebay store for many years and their shipping rates are alot less than any other shipping method. My sales have increased considerably as I can FINALLY compete with the international sellers lower shipping charges. With Chit Chats on my side, soon I may need a bigger warehouse! :)
I have been using chitchats express since 2013 and have shiiped over 10000 parcels, they have great team and i will highly recomend.
I shipped at the Mississauga office. The staffs are really friendly and helpful.
I work for a Canadian company with operations in the US. We have US Tax documents have to be sent to the Department of Treasury in the US quite frequently and obviously tracking is required as they are important documents. With the threat of a Canada Post strike we had to make sure we had alternate arrangements and that led us to find Chit Chats. It used to cost us over $16 to have a tracked envelope sent to the US and would take about a week. It now costs us about $4 for 1-3 day delivery. Better service than I am used to and got a way better price. Glad I had a reason to look around for a new method of shipping.
Very affordable shipping, great customer service and care for safety of parcels.
Great service and very helpful! 5 stars!
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