Reviews
Chit Chats has been helping businesses grow since 2001. Hear our clients share their story and how Chit Chats has transformed their business. Want to share your story with us? Get in touch.
Small Business
People don't like to spend a lot for shipping...is what I've learned. As soon as it gets above a certain threshold, that's a deal breaker. When we discovered Chit Chats, it quite literally changed the game.
18 WaitsDaniel Torjam, CEO/Founder
Client Success Stories
Online Store
Before Chit Chats I was using the postal service. I just did this test run for one or two orders. I realized how expensive it was. My friend told me don't even use them, use Chit Chats. It was almost half price in savings.
Wavy MerchNick Wavy, CEO/Founder
Nonprofit
They [Chit Chats] saved my business. I don't know how else to explain it. Chit Chats is an integral part of my business.
MsFit ActivewearLisa Bernstein, Owner
Small Business
Chit Chats sorta feels like how we feel about our brand, still feels small/local and people care about the service they are providing. We were able to offer flat rate shipping and that was really great for our U.S. clients.
18 WaitsStefania Bussey, Production & Design Assistant
Etsy Store
Don't think about it, go ahead and sign up today. Chit Chats is the best thing that happened to us.
Bellaire WholesaleSalima Meghani, Owner
Small Business
Being a MOM-preneur and trying to balance life with business, time is of the ultimate essence for me. If you really want to save time, just for a second, listen to me and try Chit Chats at least once.
Anokha LeewuPou Ma, Owner
Online Store
I think people just don't know Chit Chats exists, it seems too good to be true. Like...you are going to provide this service without charging me an arm and a leg AND make shipping faster and efficient? That's a win-win.
Polar FeetLisa Falconer, Owner
Etsy Store
When we started with Chit Chats, we saw a big change in our business. Our customers were not hesitating any more. We realized shipping is a big factor on our sales. I can definitely say Chit Chats has been the best option for my business.
EmpauerEva Siu, Owner
Etsy Store
Being able to tell the customer you will get it in 3 days and oh by the way, here is your tracking number... that was a big change for us. The costs have gone down significantly and shipping times have gotten faster, which is a little unimaginable almost.
Mabel DesignsAndrea Jacob, Owner
Small Business
Chit Chats was introduced to me by a friend online who was telling me how great Chit Chats was... but I was on the fence. Let me tell you, Chit Chats is fantastic and it will change your business, it will make it grow....for sure.
Aunt Betty's VintageSuvarna Mollerup, Owner
Ebay Store
Our sales doubled a week after we started using Chit Chats...we were able to open up to a much wider global market using discounted shipping rates. [Chit Chats] had such an immediate and long lasting positive impact on our business.
Storage Warrior: Ebay 2019 Micro-Multinational of the YearJessica Oman, Co-owner
Why clients love Chit Chats
4.6 stars average across all branches
Amazing service! Why can't more companies be like this. I called them and was unable to get through. They called me back(!) within minutes to hear how they could help! Questions were asked and answered and all problems resolved in short order. Very satisfying.
Thank you to the gentleman working there, always helpful with my shipments. Thank you to Chit Chats team for everything. 6 stars on my side
I’d give ten out of five stars if I could!!! I had a problem figuring out how to make a shipment. It was definitely a “me” problem because I’m not good with computers. Phillip from the Nepean branch helped me with my many “me” issues. (The site is actually pretty easy to use, I was trying to figure out something new to me). He stayed on the phone and helped me figure everything out! He was so knowledgeable and kind and didn’t make me feel rushed, even though I admit I took up a lot of his time! Such amazing customer service! And chit chats has the best shipping rates!!! Every small shop owner should be using this as their shipping method!!! Thanks so much Phillip! (From Brenda at ForgetBknot).
This is the only shipping company I will use for anything going outside of Canada. They are also slightly cheaper for tracked in Canada as well
Chit chats is a game changer. Shipping costs are extremely low and the entire process is flawless. Support is absolutely amazing both online and in person. Manjot at chit chats is exceptional and super friendly!! 100% reccomend for everyone to use chit chats for their shipping needs.
Definitely the cheapest shipping alternative to the US and Canada if you need a tracking number. If you do not need a tracking number Canada Post is still the cheaper option only withing Canada. International shipping Chitchats is still the cheapest option even with a tracking number.
I have been using chitchat for years now. I started out with the one by Queensborough (Richmond location) and moved to the surrey one until the finally open this one in coquitlam. Great team and always helpful with my packages
This Chit Chats location is great and convenient for people living in Oakville / South Mississauga. Andrew’s customer service is second to none and always takes the time to help me with my shipping needs. Always greeted with a smile. Awesome place all the way around!
Very useful resource for shipping to USA. 👍
The most stressful thing for a small business in Canada is shipping cost. I feel so lucky to have ChitChats and the Brossard branch near where I live. In addition, the staffs here are helpful and friendly 😀.
The only way to ship to the USA these days
Thanks to Jair that waited for me when i came late to the shop and helped me to send my parcel very quick and efficiently.I was on the way to place,but timing was very tight so i called the store and asked if i can come slightly later and the guy agreed to wait for me,which i was really greatful about,it was an urgent shipping..Thank you again and ill be back soon:)
5/5 experience. It was my first time at Chitchats Hamilton location and the process was extremely easy and fast. Devona walked me through the entire experience and also helped me with my first package. She was super informative and shared all about their different shipping options for domestic and international shipments. Amazing sales team! Certainly would use them every time for shipping! Thanks Team
Great customer service. Always friendly and never any line up to drop off.
I’m so happy to have this service opened close to my house! Thank you
Very satisfied with my experience, super helpful & friendly staff. Amazing customer service.
I have been to all of the locations in Montreal and the one in Laval before they opened this one. So glad to finally have a location close by. The lady that works there is super friendly and helpful. Never had an issue and the experience is always pleasant. Definitely recommended
My first drop off was not quite a success as I didn't do my due diligence on what I couldn't include in the packages (no snacks, oops!). But the woman working was SO helpful and even offered to assist me by going through my 18 packages and removing the candy from them. In my opinion this was definitely above and beyond what's required so I really valued her help. She was really friendly and provided awesome customer service. I would recommend using this location for drop offs as it's nice to know the staff is willing to help in any way they can.
For the shipments which paid online, Just drop and go. I really like it. Website is the best to prepare shipments and process invoices. I hope this location lasts longer
This is the best service ever! Shipping locally or the the USA higher recommend!
Excellent customer service. Helpful staff at this branch. Jessica is the best! Thank you 🙏
Amazing savings especially if you have a small business
Been dealing with Chit chats for 7 years and had always had the best service! I work with the Mississauga branch 3 to 4 times a week and you should have more team members As DEVONA to ensure the best customer service as she delivers every time amazingly! Thanks DEVONA for your exemplary work . You make Chit Chats Shine!
Staff are always helpful and shipping is faster and cheaper then Canada post. Highly recommend
I own a clothing brand called unpractical, and I have been using Chitchats as my primary shipping courier. Let me just say, the man that runs this branch has been phenomenal! Esan is such a great lad! He’s also an amazing employee, I see him working smart and he also helps me bring some orders in. Overall, this branch has been a pleasant place to do business!
Chitchat is a blessing to our business! After years of being an online Etsy seller, chitchat made it happened for us! So glad they have expanded their business here in Laval. Employees are friendly, knowledgeable & helpful! The place is spacious, clean and has free parking!
Chit Chats has changed the game. By bringing down delivery costs, without compromising on service, we've been able to grow our business especially south of the border. Thank you ChitChats
Have mailed over 1000+ packages through them and rates are unrivalled for the convenience.
The staffs are super friendly and helpful. Thank you for being my best business partner.
Only place for us to ship our USA items! People that are super friendly and nice at this location, they sometimes will keep the doors open if you're like 5 minutes late. My dogs love these guys😆
We do a lot of business with Chitchats. Great people. Great company.
I originally wrote that this branch has been closed on numerous occasions when we went there while they were supposed to be open. It turns out that they have been open, but are now locking the bay doors only. We never checked the main door because there was no sign showing they were in fact open…which a nice gentleman called me to say they were rectifying today. I love how proactive this company is and will continue to worship the ground thru so business on. 😉
Staff is always helpful. They often help me unload and help me with the doors.
I have been dealing with chitchats for pass 3 yrs and I have to say, they have the best rate for US and Canada. Yes better than Canada post - faster delivery in US compare to within Canada or UK. Employees in Oshawa location are lovely to deal with especially the lady. She is really sweet and answers all the questions patiently. Return: once package was not picked up by customer on time from the mail box so it came back to the location properly/without damage after the required hold date.
Best shopping service in the city hands down. Staff are always great and have a smile on their faces!
Chit Chats is great, so easy and much cheaper to ship, both abroad and domestically. This location is great and the staff are very nice. I also just had a great experience with the customer service. Will definitely keep using Chit Chats, you should too!
Great price for shipping
One of the best chit chat locations . Very convenient, clean and the staff working there are amazing . Very friendly and give the best service . 10/10 . I would recommend everyone to visit this location. Thank you !
I’ve been shipping with ChitChat for 3 months now and I am extremely satisfied with the exceptional and efficient service of the manager. Nowadays the concept of great quality customer service is unheard of unfortunately, however the manager of the store , Gresel, I believe is as charming as any store leader could possibly be. Every answer or issue I have had are immediately solved without any annoyances. Obviously I recommended this store in particular to friends and acquaintances. Good Job in opening a beautiful and competent branch ChitChat! - from a very satisfied customer
Number 1 choice for your shipping needs. Staff is so friendly and helpful, very genuine.
Used Chit Chats for the first time and I’m definitely sticking to it. Great location with parking, easy to find and most importantly friendly professional customer service! Thank you 😊
Been doing business with them for years. Great prices and amazing customer service.
I am the owner of Graceful Soaps in Halifax. I had the pleasure of shipping with Chit Chats. Best price! Beats out Canada Post every time. Most friendly and courteous people you'll ever meet. Shipment went out the same night. Very impressed how fast they work. Highly recommend.
I love the lower rates they provide. The business model which they have is pretty neat. It's great for small businesses and BC thrives on small businesses. So chit chats is doing a good job overall. I would ship through them again.
So practical and Andrew is such a helpful gentleman!
Great service convenient location! Great rates!
Love these guys!! Keep up the great work!!
Nice. This branch will save me 1 hour drive everyday. This is awesome 👌. Love it
Chris and Parth were very helpful when I had trouble with a package. Very friendly and knowledgeable!
Chit Chats is the saviour of small business in this country, and I cannot write enough good words about their organization. The staff at this location are friendly, knowledgable, helpful, and typically anticipate my needs before even I do. The location itself is situated perfectly for me.
(Translated by Google) Very good service with a smile, that's wonderful. Thank you Chit Chats 🖤 (Original) Très bon service avec le sourire , c’est merveilleux. Merci Chit Chats 🖤
Excellent service!
AMAZING staff! Raphael helped me so much with my parcel.
Super easy and convenient! Everyone here is very friendly too.
Jason is always upbeat and friendly. He takes the time to answer any questions and to help unload my packages. I look forward to my drop-offs at Chit Chats!
So happy to have a Chitchat location in town. Packages are always processed quickly here and it's not super busy. The branch manager that always works there is super nice and really friendly.
If your looking for discounted shipping to the USA for your business this is the place. Almost 50% less in cost than Canada post . Visit there website to sign up , will save your business a ton of $$$$
This is the best location. They’re super nice and open way later than the other locations so it makes it super convenient to go after work.
All around a fantastic place wonderful service from knowledgable staff!
Absolutely amazing. Best third party shipper for shipping anything overseas or to the US. Highly recommended
Nice and efficient. Thank you for those good prices. Getting close to a 100 shipments with ChitChats services and love it.
Absolutely our favorite place to ship packages, Chitchats is amazing and Langley chitchats has outstanding customer service.
Great service, very good prices for shipping to the USA, don't be fooled by Canada Post xD
Using this location as my main drop off point for my small business. It's been a pleasure coming in regularly because the attendant at this location is extremely friendly and knowledgeable. Always able to help answer any questions I have with Chit Chats service.
Chitchats has been a lifesaver for my small business. Instead of paying $15 with Canada post, i am pay a fraction of that at $5-7 each shipment. Shipping the states delivers faster than me shipping within Canada, if you can believe that.
Absolutely tremendous. I sell on various marketplaces and on chideno.ca and most of my sales are to the US. ChitChats has saved my business tens of thousands of dollars with impeccable service allowign me to compete with the big names on shipments and returns to the US and in Canada. I've been a customer since the Richmond location but the Kitsilano branch is highly convenient and Jinha is a fantastic branch lead. Honestly five stars isn't enough. All in all I recommend ChitChats to any business and I'm lucky to have the Kits branch close by.
Those people showed us what is efficiency. And they do it courteously and cheaply.
I am an eBay seller. Since using Chit Chats I have saved my customers Thousands dollars in shipping costs. The staff at the Kitsilano Branch are awesome. So are the two of the locations. Full disclosure, I was the very first customer at the Kitsilano Chit Chat branch.
Chitchats is an utter godsend for shipping in general but has saved me hundreds when dealing with UK, EU or US parcels while providing complete tracking solutions for rates lower than I'd pay for some bottom-dollar untracked sends from other common-name companies. The web-portal for managing shipments, tracking, etc. is top class and neither the tracking page nor the shipping in general have ever given any of my clients issues. Smooth as can be In addition to this, their online support (knowledgebase) and phone support are great too. All agents very knowledgeable and kind I wholeheartedly recommend their service to everyone I can, especially smaller online vendors. Straight up haven't found anything better or more convenient and easy to use, thank you so much Chitchats!
Thank you! We have used chit chat rather than canada post. You will save a lot of money. Especially to Usa. Very recommend for all business. Staffs are very friendly. Thank you again!
If you're shipping to the US it's the place to go
I recently moved to North Vancouver and love the convince and service provided by Sharmi. She is alway friendly, goes above and beyond to help me out with any shipping complications. She even gave my son halloween candy : )
My experience with Chit Chats as an E-Bay seller has been great. The process to create shipments and manage orders is really streamlined and simple to use. Drop off is quick with no waiting. At this location staff were friendly and scanned my package right when I gave it to them, unlike at some other locations. For severely discounted prices you get full tracking and delivery confirmation. To date, all my packages have been delivered.
Great location! Always handled my packages with care and promptly! This is the best location for me! Thanks for opening it!
Competitive pricing with excellent service. The staff is friendly and helpful, we are glad to work with them for all of our customers deliveries.
I have used this service twice. Each time I was greeted by a friendly associate named Phillip and he was genuinely happy to help me with the process. Shipping internationally is the biggest savings. Thank you Phillip
Chitchat is the best, their Burlington hub is open even on the weekends, so helpful and inexpensive!
The staff at branch of Chit Chats is top notch. They go above and beyond in every way. They are fantastic and I would highly recommend their service to go along with it.
The savings, faster shipping, and better insurance offered by Chit Chats is making a big difference to my small business. I was very happy when the North Van location opened up since I live on Bowen - it's much more convenient than Vancouver. Thank you for the great customer service Sharmi and helping answer all my questions in a professional and friendly manner!
Love chit chats. 1st staff are friendly and helpful if you have any questions . Shipping to USA is so much faster and cheaper then Canada post .
Very convenient location. Very grateful that Sharmi serves the northshore so we all don't need to drive to vancouver. Great customer service. Thank you!
Super cheap prices to the US. Customer service is great and more specifically, Jessica! Highly recommended
Amazing Customer Service, Daniel went above and beyond to assist me with my shipment, I was mistaken thinking that the shipments were done in person and not online, he showed me how to make a account and assisted me in creating my first label, he even printed it out for me! I will for sure be coming back, Thank you so much!
I have been using Chit Chats since 2020 and I honestly have no complaints. I have only experienced great service and their shipping rates are by far the best I have seen so far. They are my "go to" shipping source.
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