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Reviews

Chit Chats has been helping businesses grow since 2001. Hear our clients share their story and how Chit Chats has transformed their business. Want to share your story with us? Get in touch.

Small Business

People don't like to spend a lot for shipping...is what I've learned. As soon as it gets above a certain threshold, that's a deal breaker. When we discovered Chit Chats, it quite literally changed the game.

18 Waits
Daniel Torjam, CEO/Founder
Daniel Torjam

Client Success Stories

Online Store

Before Chit Chats I was using the postal service. I just did this test run for one or two orders. I realized how expensive it was. My friend told me don't even use them, use Chit Chats. It was almost half price in savings.

Wavy Merch
Nick Wavy, CEO/Founder
Nick Wavy

Nonprofit

They [Chit Chats] saved my business. I don't know how else to explain it. Chit Chats is an integral part of my business.

MsFit Activewear
Lisa Bernstein, Owner
Lisa Bernstein

Small Business

Chit Chats sorta feels like how we feel about our brand, still feels small/local and people care about the service they are providing. We were able to offer flat rate shipping and that was really great for our U.S. clients.

18 Waits
Stefania Bussey, Production & Design Assistant
Stefania Bussey

Etsy Store

Don't think about it, go ahead and sign up today. Chit Chats is the best thing that happened to us.

Bellaire Wholesale
Salima Meghani, Owner
Salima Meghani

Small Business

Being a MOM-preneur and trying to balance life with business, time is of the ultimate essence for me. If you really want to save time, just for a second, listen to me and try Chit Chats at least once.

Anokha Leewu
Pou Ma, Owner
Pou Ma

Online Store

I think people just don't know Chit Chats exists, it seems too good to be true. Like...you are going to provide this service without charging me an arm and a leg AND make shipping faster and efficient? That's a win-win.

Polar Feet
Lisa Falconer, Owner
Lisa Falconer

Etsy Store

When we started with Chit Chats, we saw a big change in our business. Our customers were not hesitating any more. We realized shipping is a big factor on our sales. I can definitely say Chit Chats has been the best option for my business.

Empauer
Eva Siu, Owner
Eva Siu

Etsy Store

Being able to tell the customer you will get it in 3 days and oh by the way, here is your tracking number... that was a big change for us. The costs have gone down significantly and shipping times have gotten faster, which is a little unimaginable almost.

Mabel Designs
Andrea Jacob, Owner
Andrea Jacob

Small Business

Chit Chats was introduced to me by a friend online who was telling me how great Chit Chats was... but I was on the fence. Let me tell you, Chit Chats is fantastic and it will change your business, it will make it grow....for sure.

Aunt Betty's Vintage
Suvarna Mollerup, Owner
Suvarna Mollerup

Ebay Store

Our sales doubled a week after we started using Chit Chats...we were able to open up to a much wider global market using discounted shipping rates. [Chit Chats] had such an immediate and long lasting positive impact on our business.

Storage Warrior: Ebay 2019 Micro-Multinational of the Year
Jessica Oman, Co-owner
Jessica Oman

Why clients love Chit Chats

4.5 Stars

4.6 stars average across all branches

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Anne K.

March, 2021
5 Stars

I have been using this service for 2 years now, have recommended many friends to Chit Chats. Very reliable, excellent in store staff here in Pickering. Amazing rates and great service.

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Deevanie J.

March, 2021
5 Stars

Always responsive, and welcoming upon every visit! I enjoy the environment here.

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Yves L.

March, 2021
5 Stars

Great low cost international shipping. They've helped me out with my books getting to the places they need to be.

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Doug B.

March, 2021
5 Stars

This place is a financial lifesaver for small businesses. The new Adelaide location is a simple drop off. Though there is no parking, the front of the building is open and it is no trouble idling for 30 seconds as you drop off your materials. Better location than before!

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X Z

March, 2021
5 Stars

Truly a lifesaver for people shipping small packages out of Canada!! US packages are delivered within a week and international around a month even with COVID delays - All with full tracking! Drop offs are super quick and easy with convenient hours. Everything’s alway processed and sent out the day of. I’m just so thankful for this service.

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Fabiola P.

February, 2021
5 Stars

I'be been using your service for over a year and I love it, fast and prices are the best. Please consider opening a Downtown Vancouver drop off station!

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A K.

February, 2021
4 Stars

It's 2021! That means inflation. The prices of shipping increased, but that's nothing compared to Canada Post. The only downside is that I commute so I find it inaccessible to get here. However, don't get me wrong. I love Chit Chats! I wish they open more location ❤️

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Craig's List

February, 2021
5 Stars

They helped intercept a package I missed an item in. Super friendly and helpful staff. Very grateful. I have always had great customer service with this company and highly recommend them. Thanks Philip!

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Hatim E.

February, 2021
5 Stars

A very happy Customer here , have been a customer for more than a year , left for sometime as I had to use a fulfilment center for my business , I am glad that I am back to Chicthat , much more efficient service , great prices and an awesome team , keep up the great work

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Lianne W.

February, 2021
5 Stars

I stopped by, the guy at the desk was friendly and directed me as to where to drop off my package so I did. Very efficient, and helpful trip. Thank you!

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Toy Central Ltd.

February, 2021
5 Stars

Our business thrives thanks in part to Chit Chats. Hands down the easiest and cheapest way to ship. Every shipment we send makes it faster than expected, and actually arrives, unlike CP & UPS. The new location in Langley has made it so much easier for us to turn in our shipments in a timely manner. Thank you for everything you do!

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John T.

February, 2021
5 Stars

Great rates and the further you ship the more you save. Easy to use application and amazingly great service

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Laura M.

February, 2021
5 Stars

Chit chats is hands down a small business life saver as far as saving on ship costs but more than that the responsiveness of the staff (Vicki is the BEST and the Richmond location patrons miss her good cheer and quick action), the ease of use, updates from head office, the chat feature and more run like a well oiled machine. Highly recommend!

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Alex L.

February, 2021
5 Stars

THANK YOU Michelle, You are One Of The Best at Chit Chats. I have been going over 4 years and Michelle has always Been there to Help Everyone that comes thru those doors. Great Prices, Great Service, Great People. Look Forward to a Long Term Business Relationship Selling HOT WHEELS & K9SHIELDS HW Protectors with You Chit Chats. Keep Hiring Great Staff - They make Your Machine Work....TY

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Matthew D.

January, 2021
5 Stars

So far so good. Easy drop off to allow social distancing and speed. This service now allows me to send my stores products to the states at a super affordable price. Recent customers received their deliveries quite quickly too.

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Walter M.

January, 2021
5 Stars

I’ve been going here for years and have always received great service. Prices are competitive and their online platform is pretty easy to use. It’s exciting to see how fast this company has grown!

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Timothy L.

January, 2021
5 Stars

Couldn't ask for better. I do daily drop offs and Chit Chats have been nothing but amazing. The lady that is there everyday in the Downtown Toronto location is always friendly and willing to help if I had any questions - which is rarely because once you get the hang of it, you're in and out in seconds! The rates are amazing and its the only reason I'm able to compete head to head with US-based sellers. I'm over 500+ packages in using their service and only ever had a problem with one of them (keeping in mind "them" means both Chit Chats and USPS)

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Marie-Christine L.

January, 2021
4 Stars

Edit: you can now do drop offs in downtown montreal! this is super useful! I wish there were better rates for canada, but c'est la vie! Great service and great savings. But the location is awkward and difficult to get to. No buses, no metros either. The hours are also not great... Most of us finish working at 5pm :( I second the other people who said Saturday hours would be great. Rating will go up to 5 stars when we have downtown drop boxes like I was told there would be soon months ago.

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Walter M.

January, 2021
5 Stars

I’ve been going here for years and have always received great service. Prices are competitive and their online platform is pretty easy to use. It’s exciting to see how fast this company has grown!

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Timothy L.

January, 2021
5 Stars

Couldn't ask for better. I do daily drop offs and Chitchats have been nothing but amazing. The lady that is there everyday in the Downtown Toronto location is always friendly and willing to help if I had any questions - which is rarely because once you get the hang of it, you're in and out in seconds! The rates are amazing and its the only reason I'm able to compete head to head with US-based sellers. I'm over 500+ packages in using their service and only ever had a problem with one of them (keeping in mind "them" means both Chitchats and USPS)

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David B.

January, 2021
5 Stars

Chit Chats is an amazing alternative to Canada Post, particularly if you ship to the USA. Web interfaces are useful and easy, staff are always topnotch and helpful

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Astrid A.

January, 2021
5 Stars

Amazing customer service 💕

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Nina N.

December, 2020
5 Stars

Love shipping with this company, they are very efficient, reliable and the price is unbeatable. Staff at this location are super friendly and pleasant! I was very happy that they opened this location which is closer to home. Just pre purchase label and drop off. Quick and easy!

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Camilia Supply

December, 2020
5 Stars

Camilia Supply has been working with chitchats for about 2 years and we've been very happy with their services!!Big shout out to Philip & Mark, who we've enjoyed working with !! They are extremely nice and helpful, solved many problems for us!!! Thank you!!

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Paperbits Co

December, 2020
5 Stars

I've been using ChitChats for over a year and have no complaints about the service. I love that my customers are able to receive their packages so quickly! I'm so glad that ChitChats expanded to Vaughan because it's so much more convenient for me. The customer service at ChitChats Vaughan is great - I appreciate that they take the time out to answer my questions so thoroughly. Thank you!

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Summer

December, 2020
5 Stars

Can't say enough good things about these people and the company! I was with the Richmond office since they started a few years ago, and I never had a thought to change to other shipping company. The staff are all very kind and knowledgable. I have been working with Felipe since last year, and he helped a great deal with our shippinng and made sure everything is done properly and smoothly. If you need to ship to US or within Canada, you definitely want to call them first. The process is fast and easy, and you will be surprised how much $$ and trouble it will save you. It is just an awesome company! !

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Karl H.

December, 2020
5 Stars

Very helpful and knowledgable staff. I consider this a valuable business asset and partner.

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Charleen W.

December, 2020
5 Stars

Great alternative to Canada Post, way much cheaper too. The staff are awesome People to work with and help full in resolving any issues you may have regarding your shipment/s. Plus they save you a TON on shipping fees overseas. My go to choice for my businesses an personal shipping. Thumbs up 👍🏿

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Rolanda S.

December, 2020
5 Stars

I Love Chit Chats!! Its one of the best decisions I have ever made for my online business. The service is excellent, rates are affordable and its a great company to do business with! My US packages are in my customers hands within days!

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6ixset Toronto

December, 2020
5 Stars

Coral and the team are always great. This is our other main location for when we bring packages into Downtown. Always helpful and friendly. Thanks as always! - Mike

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Sarah T.

November, 2020
5 Stars

I'm new to using Chitchats and have found the customer service exceptional. Responses/replies are quick and helpful! Hopefully Chitchats keeps growing so drop boxes can be placed in more areas (ie West Vancouver :)

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Nehjul B.

November, 2020
5 Stars

Nice and friendly staff and clean workshop. Knowledgeable people and fair price

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Sophia T.

November, 2020
5 Stars

Staff there is super friendly and location is accessible. The drop off bins are great for a quick drop off.

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Sarmad A.

November, 2020
4 Stars

Their shipping to US service opened the US market to my eBay sales in a way I did not expect and I'm thankfull for their business.

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Miss Shipperton

November, 2020
5 Stars

Excellent customer service! Felipe in particular has been very friendly and professional and goes above and beyond for his customers. Highly recommend Chit Chats as a low cost carrier during these busy times.

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Ed W.

November, 2020
5 Stars

Chit Chats Richmond location - I am really impressed by their awesome branch of staff work there, Friendly, Efficient.... what else..., well, Just today, one of their staff member, Philips, going out his way helping me out, just make me really want to share my experience here: Let me give him five stars ***** first !!!... Ok, I was dropping off my mails there this morning at 10am without notice that they open at 11am. I normally do my mail run late in the afternoon... Just as I was kicking myself not checking their hours before come out all the way. One of their staff member, Philips come to me and asking if he can be of any help...he happen to come work earlier to sort out some of their large holiday loads... I was so happy that he offer to takes my mails out of my hands and save me the trip to come back again in the traffic later.... keep up the good work and Thanks again Philips, really appreciate your help today. Cheers.

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Jeff

October, 2020
5 Stars

new ChitChats user. Fast delivery to USA. Parcel delivery is around 3-5 days.

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Petra B.

October, 2020
5 Stars

Love this location and service! Super fast shipping and everyone is really kind!

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JK Beads

October, 2020
5 Stars

First time using this company. I thought it was like a Shopper’s drug mart; but no! It’s much easier and better. Their on line shipping process is much better and easier.

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Benny T

October, 2020
5 Stars

Great service and postage price compared to Canadapost, use Chitchat to save on shipping.

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Athena W.

October, 2020
5 Stars

Amazing service and staff! Definitely recommend for shipping lightweight items to the US! Not sure about the shipping in Canada at ChitChats but the shipping to the US is cheap and super fast (3-5 days!) As long as the value of the package does not exceed $800 USD, you can ship it and create a shipping label online easily without having to fill out custom forms. It is very reliable and reduces the stress of shipping by a lot. The interface is super user friendly and easy to see the tracking and everything. The staff are also fantastic and friendly and super-informative and so nice! I'm amazed at the great quality of this service and I will be a returning customer for sure :)

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Arian C.

October, 2020
5 Stars

Best customer service. I’ve never had this kind of customer service at any other delivery companies. They really care about my package, give me quick response via phone and email and also suggest a solution for my package. Thank you chitchat! Just one thing that I really want is more branches near Northyork area :)..

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Nikola S.

October, 2020
5 Stars

Fantastic and extremely reliable service. Super professional.

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Vauna L.

October, 2020
5 Stars

Things are very challenging for small businesses including shipping especially these days.. I don’t even know where to start on how amazing this chit chats location is!! Richmond (Phillip manager specifically) has gone above and beyond what I would ever expect from him. I have been processing orders, All night at times to get out packages to our customers and unfortunately errors keep coming up. The manager has been able to locate our packages, correct the errors and navigate me on how to get our parcel to it’s destination. It’s so hard to get a hold of anyone right now (including chitchats CS), and I have been able to call him TWICE regarding 2 packages, when I was expecting to be told I was out of luck. Go to Richmond!! best location, best service, best people and customer service is definitely top priority to this team! Thank you so so much for your help.. it’s already been such a tough year for all of us.

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Laura M.

January, 2020
5 Stars

Absolutely amazing service! Efficient, courteous, knowledgeable, professional - they have gone above and beyond on the rare occasion where I experienced shipping obstacles, to help me ensure my customers get their packages on time. Not only a huge savings using Chit Chats Express & faster delivery service but a pleasure to interact with Vicki and the team. SO happy to have discovered Chit Chats!

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Jenna B.

January, 2020
5 Stars

Easy way to ship efficiently and cheaply for a small business.

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Joanna C.

January, 2020
5 Stars

I'm usually just in and out to make my drop offs, but the staff are always friendly every time I'm there and seem very helpful with customers that are looking for help. Great space and service.

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Ngoc N.

January, 2020
5 Stars

Cheaper than shipping through Canada Post and has allowed me to expand my business to US customers without having to charge a ton for shipping.

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Hijabs&More

January, 2020
5 Stars

Next level shipping service. Cheapest option in the GTA and they provide quick delivery services.

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Jude K.

January, 2020
5 Stars

They are super friendly and helpful! Chitchats is a life saver.

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Kate S

January, 2020
5 Stars

I've been a ChitChats customer for over a year now and have been raving about them since day one. Coral and Dan are AMAZING. So helpful and friendly; above and beyond customer service. I love everything about the ChitChats service; shipping to the US, Canada and International through CC has been a lifesaver for my business. Cannot recommend more!

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Mike C.

January, 2020
5 Stars

Awesome service and great pricing I don’t think we would be in business without chit chat shipping!

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Mark H.

January, 2020
5 Stars

Amazing place. It's really rare to find a place that will provide great service while saving you money and not trying to squeeze your wallet at every turn.

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Wakkas S.

January, 2020
5 Stars

I've been going to this Richmond location, for my business, for a couple of years now. Every time I've gone, the service has been great and my questions answered in a patient and understanding way. Rates are great for small businesses! Couldn't have grown without them! Amazing service!

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Christopher R.

January, 2020
5 Stars

Best kept secret in town. If you sell online and you dont use these guys, youre missing out

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Mark S.

January, 2020
5 Stars

If you are Canadian e-commerce business you should be using these guys. I've been with them for 8 years and they have never missed a pickup or lost a package. The agent at this location is especially friendly and helpful.

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Jason Z.

January, 2020
5 Stars

Being a Amazon seller, keeping shipping cost low is the key and Chit Chats absolutely got that for me. Love the online app, so easy to use and shipping label can be printed at home and package completed. Dropping it off is also very quick and easy.

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MakerWatchCo

January, 2020
5 Stars

Been using ChitChats for years and love it. It helps small businesses like us get quick and affordable shipping to the USA and globally. It's great to see how the business has evolved over the years. The process is seamless both online and in store. Thanks for all you guys do!

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Debbie J.

January, 2020
5 Stars

If you're using any other service to mail to the US, you need to switch! Been selling on Ebay for years and shipping with Canadapost the whole time. Had to send a tracked package to France last week; Canadapost price was $45, Chit chats price $11. Need to send small bubble mailer to the US under 500g? Canadapost'll charge you $7-10 non-tracked or $14-20 tracked, Chit Chats $4.50-6 (tracked!) delivered in half the time. I will deal with labeling and weighing my own packages if it saves me 50% + with tracking and insurance benefits. The staff are there if you have any questions and in my experience have always been helpful.The location is busy so keep that in mind. I imagine the people leaving negative reviews don't ship often enough to appreciate the value. I'm about 15 packages in and so far nothing's gotten lost or arrived damaged. Also for those unaware, Chit Chats is basically USPS (United States Postal Service). Only downside is they don't have a lot of locations.

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Andrew B.

January, 2020
5 Stars

Great people. Helped me out during a tough time! Thanks guys

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Sam B.

January, 2020
5 Stars

Always helpful, good conversation. Prices are best I've found. Handling the social distancing as best as possible.

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ParadisePlannerCo

January, 2020
5 Stars

Went in today for the first time. Great service! The whole process was quick and easy. Super excited to have found a great alternative to Canada Post.

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Sharon S.

January, 2020
5 Stars

The staff at the Mississauga location certainly make shipping easy. Prices are amazing but I can honestly say I truly enjoy seeing the staff. They always go above and beyond helping to ensure supplies are always in stock when I need them.

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Erin M.

January, 2020
5 Stars

I wanted to put in a good word for the ChitChats customer service rep named Jenni. Not only was she cheery and helpful, she called me back when we got disconnected. These days, customers are often left to call back and start over with a new rep, so that was really thoughtful of her to reach out again.

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Homayra S.

January, 2020
5 Stars

It's really do it yourself but it's really easy and the workers are nice if you want to ask for help. Super cheap shipping to the states not so much within Canada tho

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Shannon A.

January, 2020
5 Stars

Always reliable. Have many options during this time like home pickup with Canpar and a drop location in Burnside. Thanks for your service!

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Elizabeth G.

January, 2020
5 Stars

Nothing but great things to say about this place! Great rates and staff is super friendly! Highly recommended for any Canadian shippers!

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Sarah Z.

January, 2020
5 Stars

Easy to drop off packages, even during the pandemic. I don't know what I did before I knew about Chit Chats!

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Yemi S.

January, 2020
5 Stars

Thank you for your service! Your employees have been working non stop throughout the pandemic and we appreciate them. When my husband told me the Toronto office was reopened, I rushed back there! lol I like Mississauga and their hours, but Toronto is closer for me and I love the staff! With no childcare my 5 year old twins follow me in and can't wait to say hello to Cora (I hope I spelt her name right!) Amazing work implementing social distancing in both locations! You're helping a lot of small businesses out there including ours!

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E.Y.

January, 2020
5 Stars

I've been visiting the GTA location weekly for a few years. Their system has helped my business immensely and Coral, Daniel and all the staff are always friendly and helpful.

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TribeBeautyBox

January, 2020
5 Stars

Love the team at the Toronto branch, I am really glad they are open again! I specifically visit that branch because they are an absolute pleasure. Coral is very helpful over the years, she goes above and beyond. I started my business using chit chats to ship, and it really feels like she has been a part of my progress.

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Kyle B.

January, 2020
5 Stars

First of all this business takes covid really seriously and even with such, the service at this location has been very speedy which I appreciate. I run a little business, and often have 25 + packages which I save at least 50 dollars on shipping by using ChitChats opposed to going to Canada Post. I send 500-1000 grams packages, which range in price from 12-16 dollars using this service. If I brought the same thing to Canada Post, it is 18 sometimes more. Create an account, print your label and tape it on. Bring it here, and consider it done. I probably have over a thousand shipments, and the 2 issues I had regarding my parcels these people actually called me and we sorted everything out, worry free. Don't think twice!

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Chris D.

January, 2020
5 Stars

I've been using Chit Chats for almost a year now and the prices are great, staff are friendly and it's in a great location for clients shipping from downtown. 5 stars!

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NobleStreetVintage

January, 2020
5 Stars

I've been shipping with Chit Chats for almost 2 years and have been very happy with the service. Easy to use, hassle-free drop offs and fast shipping to the US. Coral and the team at the Toronto location are always very helpful and such a pleasure to deal with.

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Jennifer H.

February, 2020
4 Stars

Shipments drop off at the back right now. Staff are pleasant for the most part here. Love that I dont need to go inside to drop off pkgs

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Hamed M.

February, 2020
5 Stars

What an outstanding shipping service Chit Chat is! They literally saved my business with their prices and great customer service. I really hope they can do something about the prices within Canada though and also not let companies like Asendia increase their prices. I also suggest they start offering DHL or Fedex labels as an option for shipping. Other than that, look no further when it comes to shipping. Their website is even incredibly simple to use and very efficient. Thank you!

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Nicholas W.

February, 2020
5 Stars

Ive been using chit chats for almost 3 years and its been a pleasurable experience. Each location is great; ive been using the queensquay location for the past year and the service is great as always. I always recommend chit chats to anyone who wants to ship items abroad!

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Shabeer S.

February, 2020
5 Stars

Best company to use in Canada if you're selling items to the United States, especially Amazon FBA or eBay. You can't beat their amazing prices w/ USPS shipping (takes 3 business days to ship). Highly recommend!

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Spencer S.

February, 2020
5 Stars

This branch is the best in the greater Vancouver area. It is rare to find customer service this good anywhere!

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Awsome360

February, 2020
5 Stars

The best shipping company in Ontario. They have the best rates and insurance for cheap. There shipping time is really quick and they provide a tracking number. Due to Covid-19 you have to drop off the packages at the back off the building. This is very convenient as you dont need to look for a parking spot. Please keep the drop off at the back of the building as an option even after Covid 19.

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Emily L.

February, 2020
5 Stars

This place is a lifesaver. Use to pay ridiculous prices at canada post but save over half the price at chitchats. Friendly staff. Huge thanks to Lauren and Alex for helping me throughout the years. Great service!

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Danielle L.

February, 2020
5 Stars

Chit Chats is a life saver for business who need cheaper shipping options outside if Canada!

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Stephanie L.

February, 2020
5 Stars

Rates are way more reasonable than what I used to pay Canada Post, and the shipping time is 2x as fast. It's perfect for my small business. My only suggestion would be to consider making a mobile app to manage/buy our labels!

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Tammy H.

February, 2020
5 Stars

I don't know what my small business would do without Chitchats. We've shipped hundreds of packages through them. The service is reliable and the rates cannot be beat.The staff at this location have always gone out of their way to be helpful. Special mention to Philip, the manager, and Mark, who go above and beyond with a smile. Great place - wish it were more central but completely worth the drive.

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Jacky L

February, 2020
5 Stars

Friendly staff, easy drop off with covid measures in place. I would say keep the drop off location to the back alley, makes dropping off packages much easier rather than trying to stumble and opening the door in the front. Chit Chats had made my business much more profitable shipping internationally and to the USA. Now with multiply locations open, its much more accessible too.

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Deepika S.

February, 2020
5 Stars

Used it for my first order outside toronto🙏🏻💜 It is a life saver for small businesses.✨

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Gladhair

February, 2020
5 Stars

Alwayas great service! I like that they except packages from the back now, makes it so much easier to drop it off in this Covid-19 situation. Friendly staff!

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Stavros T.

February, 2020
5 Stars

These guys are the best. We ship to the USA all the time and they make the process simple and painless. They are very friendly and not a single Package has ever gone missing or lost.

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Omar K.

February, 2020
4 Stars

i would give 5 stars if you have more locations in Toronto it will be easier for all small business owners

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