Reviews
Chit Chats has been helping businesses grow since 2001. Hear our clients share their story and how Chit Chats has transformed their business. Want to share your story with us? Get in touch.
Small Business
People don't like to spend a lot for shipping...is what I've learned. As soon as it gets above a certain threshold, that's a deal breaker. When we discovered Chit Chats, it quite literally changed the game.
18 WaitsDaniel Torjam, CEO/Founder
Client Success Stories
Online Store
Before Chit Chats I was using the postal service. I just did this test run for one or two orders. I realized how expensive it was. My friend told me don't even use them, use Chit Chats. It was almost half price in savings.
Wavy MerchNick Wavy, CEO/Founder
Nonprofit
They [Chit Chats] saved my business. I don't know how else to explain it. Chit Chats is an integral part of my business.
MsFit ActivewearLisa Bernstein, Owner
Small Business
Chit Chats sorta feels like how we feel about our brand, still feels small/local and people care about the service they are providing. We were able to offer flat rate shipping and that was really great for our U.S. clients.
18 WaitsStefania Bussey, Production & Design Assistant
Etsy Store
Don't think about it, go ahead and sign up today. Chit Chats is the best thing that happened to us.
Bellaire WholesaleSalima Meghani, Owner
Small Business
Being a MOM-preneur and trying to balance life with business, time is of the ultimate essence for me. If you really want to save time, just for a second, listen to me and try Chit Chats at least once.
Anokha LeewuPou Ma, Owner
Online Store
I think people just don't know Chit Chats exists, it seems too good to be true. Like...you are going to provide this service without charging me an arm and a leg AND make shipping faster and efficient? That's a win-win.
Polar FeetLisa Falconer, Owner
Etsy Store
When we started with Chit Chats, we saw a big change in our business. Our customers were not hesitating any more. We realized shipping is a big factor on our sales. I can definitely say Chit Chats has been the best option for my business.
EmpauerEva Siu, Owner
Etsy Store
Being able to tell the customer you will get it in 3 days and oh by the way, here is your tracking number... that was a big change for us. The costs have gone down significantly and shipping times have gotten faster, which is a little unimaginable almost.
Mabel DesignsAndrea Jacob, Owner
Small Business
Chit Chats was introduced to me by a friend online who was telling me how great Chit Chats was... but I was on the fence. Let me tell you, Chit Chats is fantastic and it will change your business, it will make it grow....for sure.
Aunt Betty's VintageSuvarna Mollerup, Owner
Ebay Store
Our sales doubled a week after we started using Chit Chats...we were able to open up to a much wider global market using discounted shipping rates. [Chit Chats] had such an immediate and long lasting positive impact on our business.
Storage Warrior: Ebay 2019 Micro-Multinational of the YearJessica Oman, Co-owner
Why clients love Chit Chats
4.6 stars average across all branches
Love chit chats ... always very quick and helpful , there was a very nice girl working there when we arrived who was super pleasant to deal with ...she definitely deserves a raise 👏 🙌
Have shipped over 100+ packages with chitchats and would highly recommend them to anyone! User friendly website, the most affordable shipping rates in Canada, quick and convenient drop off. Thank you chitchats for a smooth and easy experience always! 10/10
Staff is very nice, and deserve 5*, and we like it here. The only problem is to get in using front heavy door closure which makes it hard when carrying many packages. A simple automatic handicap door opener would do good and help this business grow.
Not only is chit chats have the BEST s&h prices for U.S. shipments, but they are a cut above with service as well. I've made a number of small errors over the years that they've noticed that really could have caused problems. Just today, a gentleman named Lawrence saved me from what might have been a real problem right as the christmas rush started(he emailed me right away). They reach out, they are kind and thoughtful, and they've shown me that they're invested in my success. Me and chitchats are a team, and I'm very thankful to have found them.
Great experience with the staff there! They were really nice and helpful and answered any questions I had. Longer opening hours would be helpful or even half day on the weekend, the 11-6 is a bit tough.
Chit chat has enable me to offer affordable shipping rates to my customers. Downside I'd that the operating hours are not always the best and it's a 20 min drive to their nearest location but still worth it. This review is not for a specific location but overall experience
Was expecting a return. Unfortunately the item was diposed of before I could recover the item from the Burlington location....Then Brittney C stepped in. Not only did she locate the items but is having them shipped back! Prompt, effective service is rare. Thanks again Brittney 🙌
AMAZING SERVICE! Jessica from chit chat is quick and efficient. Answer all my question fast. Did an online purchased in Edmonton and am from Calgary. She called and told me the item is there and ready for shipped. Will used this as my priority from now on. Thank You JESSICA!
Your employee at the Brossard location is an angel lady! I say this after going there for a year. Make sure to keep her happy. It would be a shame to lose her!
very affordable! thank you to the guy that helped me learn how to use the service!! wish there was a location on the north side of town though as it’s a pretty far drive
This courier service is fantastic. The staff are helpful, the place is organized and they are quick to respond on the phone. As a small business, I have literally saved thousands of dollars shipping to the USA with ChitChats instead of Canada Post, my shipments arrive much faster AND with tracking.
Whenever I have a problem with a shipment Rachel is always helpful to help solve it. She makes the experience super easy. Chitchats is providing an excellent customer service.
I love how chitchats is so much cheaper than Can Post ^^ I send all of my US/International orders with Chit Chats (*^▽^*) so small business friendly and this location is in a nice quiet spot
Amazing experience today at Chit Chats St-Denis! Everything went smoothly thanks to the help of the staff member who was here today. They assisted us along the whole process of creating a shipment, provided us with insightfull advice and valuable guidance. They were so nice and helpful, this place will be my go-to when I'll need to ship something again! As for the system of Chit Chats itself, it's quite simple and their prices are the best I've seen so far. I'll definitely come back.
Chit Chats has been a life saver for my small business. Their rates, efficient on-time delivery has given Canada Post stiff competition! I can see this company disrupting the market, keep winning CC!!!
Great rates! Wish I had known about them years ago but better late then never. I'll never use Canada Post for any international shipping ever again. And many domestic ship rates are also much better and offer tracking on everything. Even better than the CP prepaid ship boxes. I have told many others about Chit chats as well.
My go to shipping company for my small business. Jessica always there to greet you with a smile and she will also help you out (if she isn't busy) if you have ALOT of packages. Be it, helping you unload your car or helping put the packages in the carts that they have near the door. Thank you so much Jessica and Chitchats for helping small businesses!
Always easy to use, great user interface for both PC and mobile, much better rates than at Canada Post, particularly for shipments to the US. Customer service is also top notch, both at their GTA locations and in the call center - every time I had an issue, it was resolved quickly and with minimal fuss.
I had an outstanding experience with this Chit Chat location! Special Thanks to Ajay, Sarath, and Lawrence, my shipping issue was resolved swiftly and smoothly. Their expertise and valuable tips made the entire process a breeze. I couldn't be more thankful for their exceptional help. Highly recommend this company for their top-notch service!
We have been using Chit Chats for many years and the company has always had great service along with competitive pricing. It's been great to watch the company grow adding locations all over to make it much more convenient for package drop offs. This location in Kitchener specifically has some of the friendliest staff I have come across. Two people specifically I just have to mention, first Lawrence. I came in rushed and unorganized and he gave me great tips to help be more efficient and I am extremely grateful for that. The second person is Devona, she treated me like we known eachother forever and even helped me tape up some packages together so I could get them in before close. She didn't make me feel rushed at all and I was very happy when leaving that they had such a devoted individual working the desk. Thank you so much guys definitely a five star and most definitely will be using this location for a long time.
I'm glad I found this company. Cheaper than any other companies including Canada Post
I never knew shipping could be SO easy. The whole process is so simple, really excited to use them for my small business on a more regular basis.
I had an issue with one of my packages, I contacted Chit Chats Burlington location and they were so helpful and assisted me right away.
I have been using Chit Chats for several years now. Their low shipping rates have helped me to stay competitive. Michelle and Laura at the Scarborough location are friendly, professional and helpful. I look forward to saying "hi" when I drop off my packages. My only feedback for improvement - longer operating hours!
Great environment, Fast Shipping and People friendly. Highly Recommended.
The staff are very professional and they helped me throughout the process of making my account and shipping my package to the US. Great customer service and environment. Cheaper prices and fast shipping. Highly recommend! 👍🏻
An absolute must for re-sellers and mail order businesses. Chit Chats pricing, app and service are top tier. No hesitation on 5 stars.
Shipped over a hundred packages and the staff are super friendly. Had issues with ~5 packages where the tracking never updated the terminal status but a quick phone call fixed it. Cheapest carrier in Canada!
Always convenient, great location off hwy 401, and friendly team. The only suggestion I have is for that location and Chit Chats support team is to extend the store hours by 30mins due to Dufferin St is the worst congested street during rush hour.
Great prices, and excellent customer service. Been using this branch since they opened and haven't had any issues with them.
I have zero complaints about the location, services, etc but the one star off is PLEASE be open later, even if it's just one day for an hour more. It's nearly impossible to drop something off here if you work a 9-5 job.
This shipping company is aimed for small business owners, but they also provide shipping for personal use. I don't own a business. I used them to ship a package to my daughter in the US. My package cost $7 less than Canada Post's rate. (Chit Chats charged $17 and Canada Post charged $24). It took 6 business days to go from Oakville, ON to Seattle, WA. The promised time frame was 4-8 business days. This is similar to how long it would take using Canada Post. Service was really friendly and helpful. The only thing I don't like is that you pay by buying credits on your account, then you pay for your shipping using your account credits. I'd rather just pay in one step, so I deducted one star off my rating. But this is not a deal breaker. I would use Chit Chats again. Recommended.
Walked in today to mail off some packages, not knowing what to expect. Michelle was so friendly, patient, and knowledgeable, and guided me through the whole process from start to finish! All shipment options come with tracking, and prices were much lower than Canada Post, particularly shipping to US. Would highly recommend and will definitely be using again!
Has helped my business cut down on shipping costs, couldn’t recommend them any more for shipping, especially to the US!
The location is very convenient, and there is ample parking. Customer service at this branch is the best I have experienced at any courier office, among Chit Chats branches and also those of competitors. Definitely 5 stars!
We’re very happy with their service; friendly staffs, fast shipping at affordable shipping options with tracking service. We have no doubt to recommend it to anyone. Recently we have problem with their eco-friendly envelops and their staffs went above and beyond helped us replace all with new good ones. Raymond and Coral are very attentive to make sure the problem solved to our satisfaction. Thank you.
I've been using chit chats now for about a year. It really helps my business which I don't think would be viable without them. Especially the employee who works at the Saint Denis is very friendly and has helped me when I had issues a couple times. I tried the new service today and decided to write a review to say how happy I am (: great job
I love love loveee using Chitchat’s shipping services! Super easy and convenient, as well as great prices and shipping times. The employee’s here are so friendly and diligent, they truly make my shipping days brighter <3
Excellent service. I had a problem with a delivery - because I was out when they came by, and they worked hard to get my delivery quickly later in the same day. This company went out of their way to help me out. I highly recommend them.
Chit Chats has really changed the game for operating a small business in Canada! Way better than Canadapost in terms of pricing and customer service, and actually allows us to keep some profits from our sales as shipping is reasonably priced. The North branch is really the best. Yolanda is SO SUPER HELPFUL, and helped me every time I had a question. The location is wonderfully accessible as well. Parking nearby, and close to other frequent stops that I have to make. It is actually convenient to drop packages off here in comparison to other locations in the city.
Chit Chats has been nothing but amazing for my small business! Unreal customer service and affordable reliable shipping, what more could you ask for? Thanks again Lawrence for all your help, I really appreciate everything. Keep up the great work guys! love this location!
Jair is amazing in service and I drove all the way just because of him. I'm a first time user and the rates are cheaper than any.
great service! Very helpful staff. The place is always clean and welcoming.
Friendly staff and always willing to help.
Absolutlety outstanding service and I highly reccomend Chit Chats for all of your small business shipping needs. The staff at the Oshawa location are wonderful and Nicole has gone out of her way (more than once) to help me. The shipping service is fast and rates are extremely reasonable. I also love that they offer international shipping at rates far below what other shipping companies charge. When I had a question, I called the Chit Chats help line and had immediate help. For the one claim I had to submit due to USPS loosing my package, the claim was filed seamlessly and paid out fast and I even got a helpful human on the phone when I called the claim company. Overall I am thankful that an unfortunate situation with another shipping company lead me to Chit Chats. Thanks guys! Oh and I just shipped from Oshawa to Los Angeles. The shipment arrived in Oshawa Friday afternoon and was delivered on Tuesday in LA. Amazing!
I love that the rates are competitive. The staff there are informative and polite.
I have been using Chitchats for over a year now and it has been good. Price is reasonable and Andrew at Oakville location is very helpful and polite.
Liked how they changed their closing time to 7 pm to give their customers more time to get their orders to them. Decent prices for shipping and they provide a tracking number for all US and international orders.
Super great prices for USA bound parcels.. Canada also! Better price than ups/DHL/Purolator/canadapost.. Use the website to register and pay for your package. Just have to drop it off just south of Clark dr and Venables.( Must pre pay)
THIS WAS THE BEST DECISION! Thank you ChitChats for your amazing service, EXCELLENT shipping prices, and help to get my new business off the ground. Thanks to your affordable prices I have been able to feel less stressed shipping my items. I had to call customer service a few times with questions and each time I enjoyed talking with the kind customer service rep on the other side, doing everything to understand and help. It was exciting to do my first drop off without worry. THANK YOU!!! I can't express my gratitude enough in this review!
Love chit chats. Best service. I wish oshawa location would open after 5 pm or on weekends, so working people do not have issue to drop off. Please please. :)
Amazing service! Why can't more companies be like this. I called them and was unable to get through. They called me back(!) within minutes to hear how they could help! Questions were asked and answered and all problems resolved in short order. Very satisfying.
Thank you to the gentleman working there, always helpful with my shipments. Thank you to Chit Chats team for everything. 6 stars on my side
I’d give ten out of five stars if I could!!! I had a problem figuring out how to make a shipment. It was definitely a “me” problem because I’m not good with computers. Phillip from the Nepean branch helped me with my many “me” issues. (The site is actually pretty easy to use, I was trying to figure out something new to me). He stayed on the phone and helped me figure everything out! He was so knowledgeable and kind and didn’t make me feel rushed, even though I admit I took up a lot of his time! Such amazing customer service! And chit chats has the best shipping rates!!! Every small shop owner should be using this as their shipping method!!! Thanks so much Phillip! (From Brenda at ForgetBknot).
This is the only shipping company I will use for anything going outside of Canada. They are also slightly cheaper for tracked in Canada as well
Chit chats is a game changer. Shipping costs are extremely low and the entire process is flawless. Support is absolutely amazing both online and in person. Manjot at chit chats is exceptional and super friendly!! 100% reccomend for everyone to use chit chats for their shipping needs.
Definitely the cheapest shipping alternative to the US and Canada if you need a tracking number. If you do not need a tracking number Canada Post is still the cheaper option only withing Canada. International shipping Chitchats is still the cheapest option even with a tracking number.
I have been using chitchat for years now. I started out with the one by Queensborough (Richmond location) and moved to the surrey one until the finally open this one in coquitlam. Great team and always helpful with my packages
This Chit Chats location is great and convenient for people living in Oakville / South Mississauga. Andrew’s customer service is second to none and always takes the time to help me with my shipping needs. Always greeted with a smile. Awesome place all the way around!
Very useful resource for shipping to USA. 👍
The most stressful thing for a small business in Canada is shipping cost. I feel so lucky to have ChitChats and the Brossard branch near where I live. In addition, the staffs here are helpful and friendly 😀.
The only way to ship to the USA these days
Thanks to Jair that waited for me when i came late to the shop and helped me to send my parcel very quick and efficiently.I was on the way to place,but timing was very tight so i called the store and asked if i can come slightly later and the guy agreed to wait for me,which i was really greatful about,it was an urgent shipping..Thank you again and ill be back soon:)
I’m so happy to have this service opened close to my house! Thank you
Very satisfied with my experience, super helpful & friendly staff. Amazing customer service.
I have been to all of the locations in Montreal and the one in Laval before they opened this one. So glad to finally have a location close by. The lady that works there is super friendly and helpful. Never had an issue and the experience is always pleasant. Definitely recommended
My first drop off was not quite a success as I didn't do my due diligence on what I couldn't include in the packages (no snacks, oops!). But the woman working was SO helpful and even offered to assist me by going through my 18 packages and removing the candy from them. In my opinion this was definitely above and beyond what's required so I really valued her help. She was really friendly and provided awesome customer service. I would recommend using this location for drop offs as it's nice to know the staff is willing to help in any way they can.
For the shipments which paid online, Just drop and go. I really like it. Website is the best to prepare shipments and process invoices. I hope this location lasts longer
This is the best service ever! Shipping locally or the the USA higher recommend!
Excellent customer service. Helpful staff at this branch. Jessica is the best! Thank you 🙏
5/5 experience. It was my first time at Chitchats Hamilton location and the process was extremely easy and fast. Devona walked me through the entire experience and also helped me with my first package. She was super informative and shared all about their different shipping options for domestic and international shipments. Amazing sales team! Certainly would use them every time for shipping! Thanks Team
Great customer service. Always friendly and never any line up to drop off.
Amazing savings especially if you have a small business
Been dealing with Chit chats for 7 years and had always had the best service! I work with the Mississauga branch 3 to 4 times a week and you should have more team members As DEVONA to ensure the best customer service as she delivers every time amazingly! Thanks DEVONA for your exemplary work . You make Chit Chats Shine!
Staff are always helpful and shipping is faster and cheaper then Canada post. Highly recommend
I own a clothing brand called unpractical, and I have been using Chitchats as my primary shipping courier. Let me just say, the man that runs this branch has been phenomenal! Esan is such a great lad! He’s also an amazing employee, I see him working smart and he also helps me bring some orders in. Overall, this branch has been a pleasant place to do business!
Chitchat is a blessing to our business! After years of being an online Etsy seller, chitchat made it happened for us! So glad they have expanded their business here in Laval. Employees are friendly, knowledgeable & helpful! The place is spacious, clean and has free parking!
Chit Chats has changed the game. By bringing down delivery costs, without compromising on service, we've been able to grow our business especially south of the border. Thank you ChitChats
Have mailed over 1000+ packages through them and rates are unrivalled for the convenience.
The staffs are super friendly and helpful. Thank you for being my best business partner.
Only place for us to ship our USA items! People that are super friendly and nice at this location, they sometimes will keep the doors open if you're like 5 minutes late. My dogs love these guys😆
We do a lot of business with Chitchats. Great people. Great company.
I originally wrote that this branch has been closed on numerous occasions when we went there while they were supposed to be open. It turns out that they have been open, but are now locking the bay doors only. We never checked the main door because there was no sign showing they were in fact open…which a nice gentleman called me to say they were rectifying today. I love how proactive this company is and will continue to worship the ground thru so business on. 😉
Best shopping service in the city hands down. Staff are always great and have a smile on their faces!
Chit Chats is great, so easy and much cheaper to ship, both abroad and domestically. This location is great and the staff are very nice. I also just had a great experience with the customer service. Will definitely keep using Chit Chats, you should too!
Staff is always helpful. They often help me unload and help me with the doors.
I have been dealing with chitchats for pass 3 yrs and I have to say, they have the best rate for US and Canada. Yes better than Canada post - faster delivery in US compare to within Canada or UK. Employees in Oshawa location are lovely to deal with especially the lady. She is really sweet and answers all the questions patiently. Return: once package was not picked up by customer on time from the mail box so it came back to the location properly/without damage after the required hold date.
Number 1 choice for your shipping needs. Staff is so friendly and helpful, very genuine.
Great price for shipping
One of the best chit chat locations . Very convenient, clean and the staff working there are amazing . Very friendly and give the best service . 10/10 . I would recommend everyone to visit this location. Thank you !
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