Chit Chats has been helping businesses grow since 2001. Hear our clients share their story and how Chit Chats has transformed their business. Want to share your story with us? Get in touch.
People don't like to spend a lot for shipping...is what I've learned. As soon as it gets above a certain threshold, that's a deal breaker. When we discovered Chit Chats, it quite literally changed the game.18 WaitsDaniel Torjam, CEO/Founder
Client Success Stories
Before Chit Chats I was using the postal service. I just did this test run for one or two orders. I realized how expensive it was. My friend told me don't even use them, use Chit Chats. It was almost half price in savings.Wavy MerchNick Wavy, CEO/Founder
They [Chit Chats] saved my business. I don't know how else to explain it. Chit Chats is an integral part of my business.MsFit ActivewearLisa Bernstein, Owner
Chit Chats sorta feels like how we feel about our brand, still feels small/local and people care about the service they are providing. We were able to offer flat rate shipping and that was really great for our U.S. clients.18 WaitsStefania Bussey, Production & Design Assistant
Don't think about it, go ahead and sign up today. Chit Chats is the best thing that happened to us.Bellaire WholesaleSalima Meghani, Owner
Being a MOM-preneur and trying to balance life with business, time is of the ultimate essence for me. If you really want to save time, just for a second, listen to me and try Chit Chats at least once.Anokha LeewuPou Ma, Owner
I think people just don't know Chit Chats exists, it seems too good to be true. Like...you are going to provide this service without charging me an arm and a leg AND make shipping faster and efficient? That's a win-win.Polar FeetLisa Falconer, Owner
When we started with Chit Chats, we saw a big change in our business. Our customers were not hesitating any more. We realized shipping is a big factor on our sales. I can definitely say Chit Chats has been the best option for my business.EmpauerEva Siu, Owner
Being able to tell the customer you will get it in 3 days and oh by the way, here is your tracking number... that was a big change for us. The costs have gone down significantly and shipping times have gotten faster, which is a little unimaginable almost.Mabel DesignsAndrea Jacob, Owner
Chit Chats was introduced to me by a friend online who was telling me how great Chit Chats was... but I was on the fence. Let me tell you, Chit Chats is fantastic and it will change your business, it will make it grow....for sure.Aunt Betty's VintageSuvarna Mollerup, Owner
Our sales doubled a week after we started using Chit Chats...we were able to open up to a much wider global market using discounted shipping rates. [Chit Chats] had such an immediate and long lasting positive impact on our business.Storage Warrior: Ebay 2019 Micro-Multinational of the YearJessica Oman, Co-owner
Why clients love Chit Chats
4.6 stars average across all branches
Not only is chit chats have the BEST s&h prices for U.S. shipments, but they are a cut above with service as well. I've made a number of small errors over the years that they've noticed that really could have caused problems. Just today, a gentleman named Lawrence saved me from what might have been a real problem right as the christmas rush started(he emailed me right away). They reach out, they are kind and thoughtful, and they've shown me that they're invested in my success. Me and chitchats are a team, and I'm very thankful to have found them.
Amazing experience today at Chit Chats St-Denis! Everything went smoothly thanks to the help of the staff member who was here today. They assisted us along the whole process of creating a shipment, provided us with insightfull advice and valuable guidance. They were so nice and helpful, this place will be my go-to when I'll need to ship something again! As for the system of Chit Chats itself, it's quite simple and their prices are the best I've seen so far. I'll definitely come back.
Great rates! Wish I had known about them years ago but better late then never. I'll never use Canada Post for any international shipping ever again. And many domestic ship rates are also much better and offer tracking on everything. Even better than the CP prepaid ship boxes. I have told many others about Chit chats as well.
My go to shipping company for my small business. Jessica always there to greet you with a smile and she will also help you out (if she isn't busy) if you have ALOT of packages. Be it, helping you unload your car or helping put the packages in the carts that they have near the door. Thank you so much Jessica and Chitchats for helping small businesses!
Always easy to use, great user interface for both PC and mobile, much better rates than at Canada Post, particularly for shipments to the US. Customer service is also top notch, both at their GTA locations and in the call center - every time I had an issue, it was resolved quickly and with minimal fuss.
I had an outstanding experience with this Chit Chat location! Special Thanks to Ajay, Sarath, and Lawrence, my shipping issue was resolved swiftly and smoothly. Their expertise and valuable tips made the entire process a breeze. I couldn't be more thankful for their exceptional help. Highly recommend this company for their top-notch service!
We have been using Chit Chats for many years and the company has always had great service along with competitive pricing. It's been great to watch the company grow adding locations all over to make it much more convenient for package drop offs. This location in Kitchener specifically has some of the friendliest staff I have come across. Two people specifically I just have to mention, first Lawrence. I came in rushed and unorganized and he gave me great tips to help be more efficient and I am extremely grateful for that. The second person is Devona, she treated me like we known eachother forever and even helped me tape up some packages together so I could get them in before close. She didn't make me feel rushed at all and I was very happy when leaving that they had such a devoted individual working the desk. Thank you so much guys definitely a five star and most definitely will be using this location for a long time.
I have been using Chit Chats for several years now. Their low shipping rates have helped me to stay competitive. Michelle and Laura at the Scarborough location are friendly, professional and helpful. I look forward to saying "hi" when I drop off my packages. My only feedback for improvement - longer operating hours!
This shipping company is aimed for small business owners, but they also provide shipping for personal use. I don't own a business. I used them to ship a package to my daughter in the US. My package cost $7 less than Canada Post's rate. (Chit Chats charged $17 and Canada Post charged $24). It took 6 business days to go from Oakville, ON to Seattle, WA. The promised time frame was 4-8 business days. This is similar to how long it would take using Canada Post. Service was really friendly and helpful. The only thing I don't like is that you pay by buying credits on your account, then you pay for your shipping using your account credits. I'd rather just pay in one step, so I deducted one star off my rating. But this is not a deal breaker. I would use Chit Chats again. Recommended.
Walked in today to mail off some packages, not knowing what to expect. Michelle was so friendly, patient, and knowledgeable, and guided me through the whole process from start to finish! All shipment options come with tracking, and prices were much lower than Canada Post, particularly shipping to US. Would highly recommend and will definitely be using again!
We’re very happy with their service; friendly staffs, fast shipping at affordable shipping options with tracking service. We have no doubt to recommend it to anyone. Recently we have problem with their eco-friendly envelops and their staffs went above and beyond helped us replace all with new good ones. Raymond and Coral are very attentive to make sure the problem solved to our satisfaction. Thank you.
I've been using chit chats now for about a year. It really helps my business which I don't think would be viable without them. Especially the employee who works at the Saint Denis is very friendly and has helped me when I had issues a couple times. I tried the new service today and decided to write a review to say how happy I am (: great job
Chit Chats has really changed the game for operating a small business in Canada! Way better than Canadapost in terms of pricing and customer service, and actually allows us to keep some profits from our sales as shipping is reasonably priced. The North branch is really the best. Yolanda is SO SUPER HELPFUL, and helped me every time I had a question. The location is wonderfully accessible as well. Parking nearby, and close to other frequent stops that I have to make. It is actually convenient to drop packages off here in comparison to other locations in the city.
Absolutlety outstanding service and I highly reccomend Chit Chats for all of your small business shipping needs. The staff at the Oshawa location are wonderful and Nicole has gone out of her way (more than once) to help me. The shipping service is fast and rates are extremely reasonable. I also love that they offer international shipping at rates far below what other shipping companies charge. When I had a question, I called the Chit Chats help line and had immediate help. For the one claim I had to submit due to USPS loosing my package, the claim was filed seamlessly and paid out fast and I even got a helpful human on the phone when I called the claim company. Overall I am thankful that an unfortunate situation with another shipping company lead me to Chit Chats. Thanks guys! Oh and I just shipped from Oshawa to Los Angeles. The shipment arrived in Oshawa Friday afternoon and was delivered on Tuesday in LA. Amazing!
THIS WAS THE BEST DECISION! Thank you ChitChats for your amazing service, EXCELLENT shipping prices, and help to get my new business off the ground. Thanks to your affordable prices I have been able to feel less stressed shipping my items. I had to call customer service a few times with questions and each time I enjoyed talking with the kind customer service rep on the other side, doing everything to understand and help. It was exciting to do my first drop off without worry. THANK YOU!!! I can't express my gratitude enough in this review!
I’d give ten out of five stars if I could!!! I had a problem figuring out how to make a shipment. It was definitely a “me” problem because I’m not good with computers. Phillip from the Nepean branch helped me with my many “me” issues. (The site is actually pretty easy to use, I was trying to figure out something new to me). He stayed on the phone and helped me figure everything out! He was so knowledgeable and kind and didn’t make me feel rushed, even though I admit I took up a lot of his time! Such amazing customer service! And chit chats has the best shipping rates!!! Every small shop owner should be using this as their shipping method!!! Thanks so much Phillip! (From Brenda at ForgetBknot).
Thanks to Jair that waited for me when i came late to the shop and helped me to send my parcel very quick and efficiently.I was on the way to place,but timing was very tight so i called the store and asked if i can come slightly later and the guy agreed to wait for me,which i was really greatful about,it was an urgent shipping..Thank you again and ill be back soon:)
My first drop off was not quite a success as I didn't do my due diligence on what I couldn't include in the packages (no snacks, oops!). But the woman working was SO helpful and even offered to assist me by going through my 18 packages and removing the candy from them. In my opinion this was definitely above and beyond what's required so I really valued her help. She was really friendly and provided awesome customer service. I would recommend using this location for drop offs as it's nice to know the staff is willing to help in any way they can.
5/5 experience. It was my first time at Chitchats Hamilton location and the process was extremely easy and fast. Devona walked me through the entire experience and also helped me with my first package. She was super informative and shared all about their different shipping options for domestic and international shipments. Amazing sales team! Certainly would use them every time for shipping! Thanks Team
Been dealing with Chit chats for 7 years and had always had the best service! I work with the Mississauga branch 3 to 4 times a week and you should have more team members As DEVONA to ensure the best customer service as she delivers every time amazingly! Thanks DEVONA for your exemplary work . You make Chit Chats Shine!
I own a clothing brand called unpractical, and I have been using Chitchats as my primary shipping courier. Let me just say, the man that runs this branch has been phenomenal! Esan is such a great lad! He’s also an amazing employee, I see him working smart and he also helps me bring some orders in. Overall, this branch has been a pleasant place to do business!
I originally wrote that this branch has been closed on numerous occasions when we went there while they were supposed to be open. It turns out that they have been open, but are now locking the bay doors only. We never checked the main door because there was no sign showing they were in fact open…which a nice gentleman called me to say they were rectifying today. I love how proactive this company is and will continue to worship the ground thru so business on. 😉
I have been dealing with chitchats for pass 3 yrs and I have to say, they have the best rate for US and Canada. Yes better than Canada post - faster delivery in US compare to within Canada or UK. Employees in Oshawa location are lovely to deal with especially the lady. She is really sweet and answers all the questions patiently. Return: once package was not picked up by customer on time from the mail box so it came back to the location properly/without damage after the required hold date.
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