Reviews
Chit Chats has been helping businesses grow since 2001. Hear our clients share their story and how Chit Chats has transformed their business. Want to share your story with us? Get in touch.
Small Business
People don't like to spend a lot for shipping...is what I've learned. As soon as it gets above a certain threshold, that's a deal breaker. When we discovered Chit Chats, it quite literally changed the game.
18 WaitsDaniel Torjam, CEO/Founder
Client Success Stories
Online Store
Before Chit Chats I was using the postal service. I just did this test run for one or two orders. I realized how expensive it was. My friend told me don't even use them, use Chit Chats. It was almost half price in savings.
Wavy MerchNick Wavy, CEO/Founder
Nonprofit
They [Chit Chats] saved my business. I don't know how else to explain it. Chit Chats is an integral part of my business.
MsFit ActivewearLisa Bernstein, Owner
Small Business
Chit Chats sorta feels like how we feel about our brand, still feels small/local and people care about the service they are providing. We were able to offer flat rate shipping and that was really great for our U.S. clients.
18 WaitsStefania Bussey, Production & Design Assistant
Etsy Store
Don't think about it, go ahead and sign up today. Chit Chats is the best thing that happened to us.
Bellaire WholesaleSalima Meghani, Owner
Small Business
Being a MOM-preneur and trying to balance life with business, time is of the ultimate essence for me. If you really want to save time, just for a second, listen to me and try Chit Chats at least once.
Anokha LeewuPou Ma, Owner
Online Store
I think people just don't know Chit Chats exists, it seems too good to be true. Like...you are going to provide this service without charging me an arm and a leg AND make shipping faster and efficient? That's a win-win.
Polar FeetLisa Falconer, Owner
Etsy Store
When we started with Chit Chats, we saw a big change in our business. Our customers were not hesitating any more. We realized shipping is a big factor on our sales. I can definitely say Chit Chats has been the best option for my business.
EmpauerEva Siu, Owner
Etsy Store
Being able to tell the customer you will get it in 3 days and oh by the way, here is your tracking number... that was a big change for us. The costs have gone down significantly and shipping times have gotten faster, which is a little unimaginable almost.
Mabel DesignsAndrea Jacob, Owner
Small Business
Chit Chats was introduced to me by a friend online who was telling me how great Chit Chats was... but I was on the fence. Let me tell you, Chit Chats is fantastic and it will change your business, it will make it grow....for sure.
Aunt Betty's VintageSuvarna Mollerup, Owner
Ebay Store
Our sales doubled a week after we started using Chit Chats...we were able to open up to a much wider global market using discounted shipping rates. [Chit Chats] had such an immediate and long lasting positive impact on our business.
Storage Warrior: Ebay 2019 Micro-Multinational of the YearJessica Oman, Co-owner
Why clients love Chit Chats
4.6 stars average across all branches
Edit: you can now do drop offs in downtown montreal! this is super useful! I wish there were better rates for canada, but c'est la vie! Great service and great savings. But the location is awkward and difficult to get to. No buses, no metros either. The hours are also not great... Most of us finish working at 5pm :( I second the other people who said Saturday hours would be great. Rating will go up to 5 stars when we have downtown drop boxes like I was told there would be soon months ago.
I’ve been going here for years and have always received great service. Prices are competitive and their online platform is pretty easy to use. It’s exciting to see how fast this company has grown!
Couldn't ask for better. I do daily drop offs and Chitchats have been nothing but amazing. The lady that is there everyday in the Downtown Toronto location is always friendly and willing to help if I had any questions - which is rarely because once you get the hang of it, you're in and out in seconds! The rates are amazing and its the only reason I'm able to compete head to head with US-based sellers. I'm over 500+ packages in using their service and only ever had a problem with one of them (keeping in mind "them" means both Chitchats and USPS)
Chit Chats is an amazing alternative to Canada Post, particularly if you ship to the USA. Web interfaces are useful and easy, staff are always topnotch and helpful
Amazing customer service 💕
Love shipping with this company, they are very efficient, reliable and the price is unbeatable. Staff at this location are super friendly and pleasant! I was very happy that they opened this location which is closer to home. Just pre purchase label and drop off. Quick and easy!
Camilia Supply has been working with chitchats for about 2 years and we've been very happy with their services!!Big shout out to Philip & Mark, who we've enjoyed working with !! They are extremely nice and helpful, solved many problems for us!!! Thank you!!
I've been using ChitChats for over a year and have no complaints about the service. I love that my customers are able to receive their packages so quickly! I'm so glad that ChitChats expanded to Vaughan because it's so much more convenient for me. The customer service at ChitChats Vaughan is great - I appreciate that they take the time out to answer my questions so thoroughly. Thank you!
Can't say enough good things about these people and the company! I was with the Richmond office since they started a few years ago, and I never had a thought to change to other shipping company. The staff are all very kind and knowledgable. I have been working with Felipe since last year, and he helped a great deal with our shippinng and made sure everything is done properly and smoothly. If you need to ship to US or within Canada, you definitely want to call them first. The process is fast and easy, and you will be surprised how much $$ and trouble it will save you. It is just an awesome company! !
Very helpful and knowledgable staff. I consider this a valuable business asset and partner.
Great alternative to Canada Post, way much cheaper too. The staff are awesome People to work with and help full in resolving any issues you may have regarding your shipment/s. Plus they save you a TON on shipping fees overseas. My go to choice for my businesses an personal shipping. Thumbs up 👍🏿
I Love Chit Chats!! Its one of the best decisions I have ever made for my online business. The service is excellent, rates are affordable and its a great company to do business with! My US packages are in my customers hands within days!
Coral and the team are always great. This is our other main location for when we bring packages into Downtown. Always helpful and friendly. Thanks as always! - Mike
I'm new to using Chitchats and have found the customer service exceptional. Responses/replies are quick and helpful! Hopefully Chitchats keeps growing so drop boxes can be placed in more areas (ie West Vancouver :)
Nice and friendly staff and clean workshop. Knowledgeable people and fair price
Staff there is super friendly and location is accessible. The drop off bins are great for a quick drop off.
Their shipping to US service opened the US market to my eBay sales in a way I did not expect and I'm thankfull for their business.
Excellent customer service! Felipe in particular has been very friendly and professional and goes above and beyond for his customers. Highly recommend Chit Chats as a low cost carrier during these busy times.
Chit Chats Richmond location - I am really impressed by their awesome branch of staff work there, Friendly, Efficient.... what else..., well, Just today, one of their staff member, Philips, going out his way helping me out, just make me really want to share my experience here: Let me give him five stars ***** first !!!... Ok, I was dropping off my mails there this morning at 10am without notice that they open at 11am. I normally do my mail run late in the afternoon... Just as I was kicking myself not checking their hours before come out all the way. One of their staff member, Philips come to me and asking if he can be of any help...he happen to come work earlier to sort out some of their large holiday loads... I was so happy that he offer to takes my mails out of my hands and save me the trip to come back again in the traffic later.... keep up the good work and Thanks again Philips, really appreciate your help today. Cheers.
new ChitChats user. Fast delivery to USA. Parcel delivery is around 3-5 days.
Love this location and service! Super fast shipping and everyone is really kind!
First time using this company. I thought it was like a Shopper’s drug mart; but no! It’s much easier and better. Their on line shipping process is much better and easier.
Great service and postage price compared to Canadapost, use Chitchat to save on shipping.
Amazing service and staff! Definitely recommend for shipping lightweight items to the US! Not sure about the shipping in Canada at ChitChats but the shipping to the US is cheap and super fast (3-5 days!) As long as the value of the package does not exceed $800 USD, you can ship it and create a shipping label online easily without having to fill out custom forms. It is very reliable and reduces the stress of shipping by a lot. The interface is super user friendly and easy to see the tracking and everything. The staff are also fantastic and friendly and super-informative and so nice! I'm amazed at the great quality of this service and I will be a returning customer for sure :)
Best customer service. I’ve never had this kind of customer service at any other delivery companies. They really care about my package, give me quick response via phone and email and also suggest a solution for my package. Thank you chitchat! Just one thing that I really want is more branches near Northyork area :)..
Fantastic and extremely reliable service. Super professional.
Things are very challenging for small businesses including shipping especially these days.. I don’t even know where to start on how amazing this chit chats location is!! Richmond (Phillip manager specifically) has gone above and beyond what I would ever expect from him. I have been processing orders, All night at times to get out packages to our customers and unfortunately errors keep coming up. The manager has been able to locate our packages, correct the errors and navigate me on how to get our parcel to it’s destination. It’s so hard to get a hold of anyone right now (including chitchats CS), and I have been able to call him TWICE regarding 2 packages, when I was expecting to be told I was out of luck. Go to Richmond!! best location, best service, best people and customer service is definitely top priority to this team! Thank you so so much for your help.. it’s already been such a tough year for all of us.
Absolutely amazing service! Efficient, courteous, knowledgeable, professional - they have gone above and beyond on the rare occasion where I experienced shipping obstacles, to help me ensure my customers get their packages on time. Not only a huge savings using Chit Chats Express & faster delivery service but a pleasure to interact with Vicki and the team. SO happy to have discovered Chit Chats!
Easy way to ship efficiently and cheaply for a small business.
I'm usually just in and out to make my drop offs, but the staff are always friendly every time I'm there and seem very helpful with customers that are looking for help. Great space and service.
Cheaper than shipping through Canada Post and has allowed me to expand my business to US customers without having to charge a ton for shipping.
Next level shipping service. Cheapest option in the GTA and they provide quick delivery services.
They are super friendly and helpful! Chitchats is a life saver.
I've been a ChitChats customer for over a year now and have been raving about them since day one. Coral and Dan are AMAZING. So helpful and friendly; above and beyond customer service. I love everything about the ChitChats service; shipping to the US, Canada and International through CC has been a lifesaver for my business. Cannot recommend more!
Awesome service and great pricing I don’t think we would be in business without chit chat shipping!
Amazing place. It's really rare to find a place that will provide great service while saving you money and not trying to squeeze your wallet at every turn.
I've been going to this Richmond location, for my business, for a couple of years now. Every time I've gone, the service has been great and my questions answered in a patient and understanding way. Rates are great for small businesses! Couldn't have grown without them! Amazing service!
Best kept secret in town. If you sell online and you dont use these guys, youre missing out
If you are Canadian e-commerce business you should be using these guys. I've been with them for 8 years and they have never missed a pickup or lost a package. The agent at this location is especially friendly and helpful.
Being a Amazon seller, keeping shipping cost low is the key and Chit Chats absolutely got that for me. Love the online app, so easy to use and shipping label can be printed at home and package completed. Dropping it off is also very quick and easy.
Been using ChitChats for years and love it. It helps small businesses like us get quick and affordable shipping to the USA and globally. It's great to see how the business has evolved over the years. The process is seamless both online and in store. Thanks for all you guys do!
If you're using any other service to mail to the US, you need to switch! Been selling on Ebay for years and shipping with Canadapost the whole time. Had to send a tracked package to France last week; Canadapost price was $45, Chit chats price $11. Need to send small bubble mailer to the US under 500g? Canadapost'll charge you $7-10 non-tracked or $14-20 tracked, Chit Chats $4.50-6 (tracked!) delivered in half the time. I will deal with labeling and weighing my own packages if it saves me 50% + with tracking and insurance benefits. The staff are there if you have any questions and in my experience have always been helpful.The location is busy so keep that in mind. I imagine the people leaving negative reviews don't ship often enough to appreciate the value. I'm about 15 packages in and so far nothing's gotten lost or arrived damaged. Also for those unaware, Chit Chats is basically USPS (United States Postal Service). Only downside is they don't have a lot of locations.
Great people. Helped me out during a tough time! Thanks guys
Always helpful, good conversation. Prices are best I've found. Handling the social distancing as best as possible.
Went in today for the first time. Great service! The whole process was quick and easy. Super excited to have found a great alternative to Canada Post.
The staff at the Mississauga location certainly make shipping easy. Prices are amazing but I can honestly say I truly enjoy seeing the staff. They always go above and beyond helping to ensure supplies are always in stock when I need them.
I wanted to put in a good word for the ChitChats customer service rep named Jenni. Not only was she cheery and helpful, she called me back when we got disconnected. These days, customers are often left to call back and start over with a new rep, so that was really thoughtful of her to reach out again.
It's really do it yourself but it's really easy and the workers are nice if you want to ask for help. Super cheap shipping to the states not so much within Canada tho
Always reliable. Have many options during this time like home pickup with Canpar and a drop location in Burnside. Thanks for your service!
Nothing but great things to say about this place! Great rates and staff is super friendly! Highly recommended for any Canadian shippers!
Easy to drop off packages, even during the pandemic. I don't know what I did before I knew about Chit Chats!
Thank you for your service! Your employees have been working non stop throughout the pandemic and we appreciate them. When my husband told me the Toronto office was reopened, I rushed back there! lol I like Mississauga and their hours, but Toronto is closer for me and I love the staff! With no childcare my 5 year old twins follow me in and can't wait to say hello to Cora (I hope I spelt her name right!) Amazing work implementing social distancing in both locations! You're helping a lot of small businesses out there including ours!
I've been visiting the GTA location weekly for a few years. Their system has helped my business immensely and Coral, Daniel and all the staff are always friendly and helpful.
Love the team at the Toronto branch, I am really glad they are open again! I specifically visit that branch because they are an absolute pleasure. Coral is very helpful over the years, she goes above and beyond. I started my business using chit chats to ship, and it really feels like she has been a part of my progress.
First of all this business takes covid really seriously and even with such, the service at this location has been very speedy which I appreciate. I run a little business, and often have 25 + packages which I save at least 50 dollars on shipping by using ChitChats opposed to going to Canada Post. I send 500-1000 grams packages, which range in price from 12-16 dollars using this service. If I brought the same thing to Canada Post, it is 18 sometimes more. Create an account, print your label and tape it on. Bring it here, and consider it done. I probably have over a thousand shipments, and the 2 issues I had regarding my parcels these people actually called me and we sorted everything out, worry free. Don't think twice!
I've been using Chit Chats for almost a year now and the prices are great, staff are friendly and it's in a great location for clients shipping from downtown. 5 stars!
I've been shipping with Chit Chats for almost 2 years and have been very happy with the service. Easy to use, hassle-free drop offs and fast shipping to the US. Coral and the team at the Toronto location are always very helpful and such a pleasure to deal with.
Shipments drop off at the back right now. Staff are pleasant for the most part here. Love that I dont need to go inside to drop off pkgs
What an outstanding shipping service Chit Chat is! They literally saved my business with their prices and great customer service. I really hope they can do something about the prices within Canada though and also not let companies like Asendia increase their prices. I also suggest they start offering DHL or Fedex labels as an option for shipping. Other than that, look no further when it comes to shipping. Their website is even incredibly simple to use and very efficient. Thank you!
Ive been using chit chats for almost 3 years and its been a pleasurable experience. Each location is great; ive been using the queensquay location for the past year and the service is great as always. I always recommend chit chats to anyone who wants to ship items abroad!
Best company to use in Canada if you're selling items to the United States, especially Amazon FBA or eBay. You can't beat their amazing prices w/ USPS shipping (takes 3 business days to ship). Highly recommend!
This branch is the best in the greater Vancouver area. It is rare to find customer service this good anywhere!
The best shipping company in Ontario. They have the best rates and insurance for cheap. There shipping time is really quick and they provide a tracking number. Due to Covid-19 you have to drop off the packages at the back off the building. This is very convenient as you dont need to look for a parking spot. Please keep the drop off at the back of the building as an option even after Covid 19.
This place is a lifesaver. Use to pay ridiculous prices at canada post but save over half the price at chitchats. Friendly staff. Huge thanks to Lauren and Alex for helping me throughout the years. Great service!
Chit Chats is a life saver for business who need cheaper shipping options outside if Canada!
Rates are way more reasonable than what I used to pay Canada Post, and the shipping time is 2x as fast. It's perfect for my small business. My only suggestion would be to consider making a mobile app to manage/buy our labels!
I don't know what my small business would do without Chitchats. We've shipped hundreds of packages through them. The service is reliable and the rates cannot be beat.The staff at this location have always gone out of their way to be helpful. Special mention to Philip, the manager, and Mark, who go above and beyond with a smile. Great place - wish it were more central but completely worth the drive.
Friendly staff, easy drop off with covid measures in place. I would say keep the drop off location to the back alley, makes dropping off packages much easier rather than trying to stumble and opening the door in the front. Chit Chats had made my business much more profitable shipping internationally and to the USA. Now with multiply locations open, its much more accessible too.
Used it for my first order outside toronto🙏🏻💜 It is a life saver for small businesses.✨
Alwayas great service! I like that they except packages from the back now, makes it so much easier to drop it off in this Covid-19 situation. Friendly staff!
These guys are the best. We ship to the USA all the time and they make the process simple and painless. They are very friendly and not a single Package has ever gone missing or lost.
i would give 5 stars if you have more locations in Toronto it will be easier for all small business owners
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