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Reviews

Chit Chats offers the best shipping options so you can save money and grow your business. Our success comes from helping our clients and their love for Chit Chats is in their stories. Want to share your story with us? Get in touch.

See why thousands of clients love Chit Chats

4.5 Stars

We strive to provide excellent service. Our clients have responded by giving us a 4.6 stars average across all Canadian branches.

Learn how Chit Chats helped 18-Waits

Dan Torjam
Watch client success stories

Laura M.

January, 2020
5 Stars

Absolutely amazing service! Efficient, courteous, knowledgeable, professional - they have gone above and beyond on the rare occasion where I experienced shipping obstacles, to help me ensure my customers get their packages on time. Not only a huge savings using Chit Chats Express & faster delivery service but a pleasure to interact with Vicki and the team. SO happy to have discovered Chit Chats!

Jenna B.

January, 2020
5 Stars

Easy way to ship efficiently and cheaply for a small business.

Joanna C.

January, 2020
5 Stars

I'm usually just in and out to make my drop offs, but the staff are always friendly every time I'm there and seem very helpful with customers that are looking for help. Great space and service.

Ngoc N.

January, 2020
5 Stars

Cheaper than shipping through Canada Post and has allowed me to expand my business to US customers without having to charge a ton for shipping.

Hijabs&More

January, 2020
5 Stars

Next level shipping service. Cheapest option in the GTA and they provide quick delivery services.

Jude K.

January, 2020
5 Stars

They are super friendly and helpful! Chitchats is a life saver.

Kate S

January, 2020
5 Stars

I've been a ChitChats customer for over a year now and have been raving about them since day one. Coral and Dan are AMAZING. So helpful and friendly; above and beyond customer service. I love everything about the ChitChats service; shipping to the US, Canada and International through CC has been a lifesaver for my business. Cannot recommend more!

Mike C.

January, 2020
5 Stars

Awesome service and great pricing I don’t think we would be in business without chit chat shipping!

Mark H.

January, 2020
5 Stars

Amazing place. It's really rare to find a place that will provide great service while saving you money and not trying to squeeze your wallet at every turn.

Wakkas S.

January, 2020
5 Stars

I've been going to this Richmond location, for my business, for a couple of years now. Every time I've gone, the service has been great and my questions answered in a patient and understanding way. Rates are great for small businesses! Couldn't have grown without them! Amazing service!

Christopher R.

January, 2020
5 Stars

Best kept secret in town. If you sell online and you dont use these guys, youre missing out

Mark S.

January, 2020
5 Stars

If you are Canadian e-commerce business you should be using these guys. I've been with them for 8 years and they have never missed a pickup or lost a package. The agent at this location is especially friendly and helpful.

Jason Z.

January, 2020
5 Stars

Being a Amazon seller, keeping shipping cost low is the key and Chit Chats absolutely got that for me. Love the online app, so easy to use and shipping label can be printed at home and package completed. Dropping it off is also very quick and easy.

MakerWatchCo

January, 2020
5 Stars

Been using ChitChats for years and love it. It helps small businesses like us get quick and affordable shipping to the USA and globally. It's great to see how the business has evolved over the years. The process is seamless both online and in store. Thanks for all you guys do!

Debbie J.

January, 2020
5 Stars

If you're using any other service to mail to the US, you need to switch! Been selling on Ebay for years and shipping with Canadapost the whole time. Had to send a tracked package to France last week; Canadapost price was $45, Chit chats price $11. Need to send small bubble mailer to the US under 500g? Canadapost'll charge you $7-10 non-tracked or $14-20 tracked, Chit Chats $4.50-6 (tracked!) delivered in half the time. I will deal with labeling and weighing my own packages if it saves me 50% + with tracking and insurance benefits. The staff are there if you have any questions and in my experience have always been helpful.The location is busy so keep that in mind. I imagine the people leaving negative reviews don't ship often enough to appreciate the value. I'm about 15 packages in and so far nothing's gotten lost or arrived damaged. Also for those unaware, Chit Chats is basically USPS (United States Postal Service). Only downside is they don't have a lot of locations.

Andrew B.

January, 2020
5 Stars

Great people. Helped me out during a tough time! Thanks guys

Sam B.

January, 2020
5 Stars

Always helpful, good conversation. Prices are best I've found. Handling the social distancing as best as possible.

ParadisePlannerCo

January, 2020
5 Stars

Went in today for the first time. Great service! The whole process was quick and easy. Super excited to have found a great alternative to Canada Post.

Sharon S.

January, 2020
5 Stars

The staff at the Mississauga location certainly make shipping easy. Prices are amazing but I can honestly say I truly enjoy seeing the staff. They always go above and beyond helping to ensure supplies are always in stock when I need them.

Erin M.

January, 2020
5 Stars

I wanted to put in a good word for the ChitChats customer service rep named Jenni. Not only was she cheery and helpful, she called me back when we got disconnected. These days, customers are often left to call back and start over with a new rep, so that was really thoughtful of her to reach out again.

Homayra S.

January, 2020
5 Stars

It's really do it yourself but it's really easy and the workers are nice if you want to ask for help. Super cheap shipping to the states not so much within Canada tho

Shannon A.

January, 2020
5 Stars

Always reliable. Have many options during this time like home pickup with Canpar and a drop location in Burnside. Thanks for your service!

Elizabeth G.

January, 2020
5 Stars

Nothing but great things to say about this place! Great rates and staff is super friendly! Highly recommended for any Canadian shippers!

Sarah Z.

January, 2020
5 Stars

Easy to drop off packages, even during the pandemic. I don't know what I did before I knew about Chit Chats!

Yemi S.

January, 2020
5 Stars

Thank you for your service! Your employees have been working non stop throughout the pandemic and we appreciate them. When my husband told me the Toronto office was reopened, I rushed back there! lol I like Mississauga and their hours, but Toronto is closer for me and I love the staff! With no childcare my 5 year old twins follow me in and can't wait to say hello to Cora (I hope I spelt her name right!) Amazing work implementing social distancing in both locations! You're helping a lot of small businesses out there including ours!

E.Y.

January, 2020
5 Stars

I've been visiting the GTA location weekly for a few years. Their system has helped my business immensely and Coral, Daniel and all the staff are always friendly and helpful.

TribeBeautyBox

January, 2020
5 Stars

Love the team at the Toronto branch, I am really glad they are open again! I specifically visit that branch because they are an absolute pleasure. Coral is very helpful over the years, she goes above and beyond. I started my business using chit chats to ship, and it really feels like she has been a part of my progress.

Kyle B.

January, 2020
5 Stars

First of all this business takes covid really seriously and even with such, the service at this location has been very speedy which I appreciate. I run a little business, and often have 25 + packages which I save at least 50 dollars on shipping by using ChitChats opposed to going to Canada Post. I send 500-1000 grams packages, which range in price from 12-16 dollars using this service. If I brought the same thing to Canada Post, it is 18 sometimes more. Create an account, print your label and tape it on. Bring it here, and consider it done. I probably have over a thousand shipments, and the 2 issues I had regarding my parcels these people actually called me and we sorted everything out, worry free. Don't think twice!

Chris D.

January, 2020
5 Stars

I've been using Chit Chats for almost a year now and the prices are great, staff are friendly and it's in a great location for clients shipping from downtown. 5 stars!

NobleStreetVintage

January, 2020
5 Stars

I've been shipping with Chit Chats for almost 2 years and have been very happy with the service. Easy to use, hassle-free drop offs and fast shipping to the US. Coral and the team at the Toronto location are always very helpful and such a pleasure to deal with.

Jennifer H.

February, 2020
4 Stars

Shipments drop off at the back right now. Staff are pleasant for the most part here. Love that I dont need to go inside to drop off pkgs

Hamed M.

February, 2020
5 Stars

What an outstanding shipping service Chit Chat is! They literally saved my business with their prices and great customer service. I really hope they can do something about the prices within Canada though and also not let companies like Asendia increase their prices. I also suggest they start offering DHL or Fedex labels as an option for shipping. Other than that, look no further when it comes to shipping. Their website is even incredibly simple to use and very efficient. Thank you!

Nicholas W.

February, 2020
5 Stars

Ive been using chit chats for almost 3 years and its been a pleasurable experience. Each location is great; ive been using the queensquay location for the past year and the service is great as always. I always recommend chit chats to anyone who wants to ship items abroad!

Shabeer S.

February, 2020
5 Stars

Best company to use in Canada if you're selling items to the United States, especially Amazon FBA or eBay. You can't beat their amazing prices w/ USPS shipping (takes 3 business days to ship). Highly recommend!

Spencer S.

February, 2020
5 Stars

This branch is the best in the greater Vancouver area. It is rare to find customer service this good anywhere!

Awsome360

February, 2020
5 Stars

The best shipping company in Ontario. They have the best rates and insurance for cheap. There shipping time is really quick and they provide a tracking number. Due to Covid-19 you have to drop off the packages at the back off the building. This is very convenient as you dont need to look for a parking spot. Please keep the drop off at the back of the building as an option even after Covid 19.

Emily L.

February, 2020
5 Stars

This place is a lifesaver. Use to pay ridiculous prices at canada post but save over half the price at chitchats. Friendly staff. Huge thanks to Lauren and Alex for helping me throughout the years. Great service!

Danielle L.

February, 2020
5 Stars

Chit Chats is a life saver for business who need cheaper shipping options outside if Canada!

Stephanie L.

February, 2020
5 Stars

Rates are way more reasonable than what I used to pay Canada Post, and the shipping time is 2x as fast. It's perfect for my small business. My only suggestion would be to consider making a mobile app to manage/buy our labels!

Tammy H.

February, 2020
5 Stars

I don't know what my small business would do without Chitchats. We've shipped hundreds of packages through them. The service is reliable and the rates cannot be beat.The staff at this location have always gone out of their way to be helpful. Special mention to Philip, the manager, and Mark, who go above and beyond with a smile. Great place - wish it were more central but completely worth the drive.

Jacky L

February, 2020
5 Stars

Friendly staff, easy drop off with covid measures in place. I would say keep the drop off location to the back alley, makes dropping off packages much easier rather than trying to stumble and opening the door in the front. Chit Chats had made my business much more profitable shipping internationally and to the USA. Now with multiply locations open, its much more accessible too.

Deepika S.

February, 2020
5 Stars

Used it for my first order outside toronto🙏🏻💜 It is a life saver for small businesses.✨

Gladhair

February, 2020
5 Stars

Alwayas great service! I like that they except packages from the back now, makes it so much easier to drop it off in this Covid-19 situation. Friendly staff!

Stavros T.

February, 2020
5 Stars

These guys are the best. We ship to the USA all the time and they make the process simple and painless. They are very friendly and not a single Package has ever gone missing or lost.

Omar K.

February, 2020
4 Stars

i would give 5 stars if you have more locations in Toronto it will be easier for all small business owners

Yana S.

February, 2019
5 Stars

Always helpful staff.

Dennis B.

February, 2019
5 Stars

So far so good. Needs more drop off locations for sure and an after hours drop off perhaps or scan it yourself and chuck it thru a hole in the wall...dunno ‍♂️ 5 stars for having a no nonsense hassle free system. Update: Jan10th/19...I wonder if my x canadapost person i used to deal with is wondering where I am. ...lol😁

Snoop W.

February, 2019
5 Stars

Having used the ChitChats branch in Markham for almost 5 years now, (since April 2014) I have nothing but wonderful things to say. They facilitate all of my business's packages to the U.S, all of my packages Internationally, and even many of my Canadian packages as well. Their pricing is super reasonable, affordable, and has been instrumental in helping my business compete in today's world-wide market. I have always said that a business is only as good as their "front line staff" and I discovered that truth the first day I walked into CHitChats to see what they were all about and than continues to this day. Their staff are friendly and knowledgeable. Whether it be a phone inquiry, an in-store question, they always seem more than willing to help. Doing so with a sincere smile is just the proverbial icing on the cake. Huge kudos to Bonnie, Michelle, Joanna & of course, The-Dude-In-The-Back.. The 4 of them is what makes a good company like ChitChats, a great company. A special shout-out to Michelle as she was the one I met, just over 4 years ago now, the very first time I went to the Markham location and she took all the time I needed in explaining how Chit Chats can benefit my business. Patience, understanding and super knowledgeable. Thanks Michelle.

Mike Q.

February, 2019
5 Stars

Great prices for shipping to USA or international!

Danny Y.

February, 2019
5 Stars

These guys are a Godsend. On the one hand I want everybody to know about these guys. On the other hand I want no one in the same market as me to know about these guys since it’s a huge competitive advantage. Shipping is like half to a third of what the other guys charge. AND they are super friendly to boot. Thanks Chit Chats crew; you make my business actually viable and competitive with the US.

Elaine H.

February, 2019
5 Stars

This was my first time using the service and the staff were very friendly and helpful especially the short haired lady at the front. With such low prices I will definitely use them again in the future.

Christine W.

February, 2019
5 Stars

Love this service and the Toronto Queen's Quay Branch. To get tracking and save money shipping with Chit Chats rather than CP is amazing. Staff is always helpful and friendly, even during the busy Xmas season. Only thing I wish is that returned packages were quicker to arrive. Thanks for making my Xmas season much less stressful.

Lorrain S.

February, 2019
5 Stars

If you need tracking numbers for your packages, this is the place to go. Really helpful in getting you started too!! So happy that I found Chit Chats!!

Mavis A.

February, 2019
5 Stars

Great place to take your packages going South of the borxer. You can print your labels here also for no charge. Friendly women on the desk and more than willing to help with any way you may have.

Roza S.

February, 2019
5 Stars

Great shipping service! Fast !!!

Nicole L.

February, 2019
5 Stars

Absolutely amazing company. I just started using Chit Chats and will be using them exclusively from now on. The staff is unbelievably helpful and friendly and their rates and service is just wonderful - I am an owner of a small Etsy shop and this has made a huge and positive influence on my business especially being able to offer tracking numbers for a very reasonable cost to my customers. I really can't recommend them enough - top notch!

Nick F.

February, 2019
5 Stars

Awsome shipping prices beats CP by 40% lower q good delivery times store has Profssional staff and awsome Location easy to get thier and parking available by side streets to run in quickly and drop off the shipment , highly Recommend to any one wants to save money on shipping to USA and Canada and even international

Babs B.

February, 2019
5 Stars

Awesome staff great shipping prices

Elaine E.

February, 2019
5 Stars

I am SO HAPPY I found Chitchats! They have saved me so much money and time. Fast, Friendly, Efficient , Professional service. I ship to the States and Chitchats gets my packages to USPS with great rates. I wish I known about them years ago and have recommended them to my friends and family. Use their service - you won't regret it!

Michael L.

February, 2019
5 Stars

Had to do a product return to Europe. I followed the instructions online - printed out the forms and slapped it on. Everything was a breeze. Location is slightly inconvenient, but the price is unbeatable.

PRK J.

February, 2019
5 Stars

Great shipping prices, consistently friendly staff. Online system is easy to set up and navigate.

John M.

February, 2019
5 Stars

*****

Olivia M.

February, 2019
5 Stars

Chit Chat express Surrey branch is a an "answered prayer" to entrepreneurs doing business across the boarder USA/Canada. Their service is efficient but most importantly AFFORDABLE !! This service is a game changer for online businesses!!! The Stuff at the this branch are super helpful and polite!! I recommend it to everyone I know. Try them!!

Travis P.

February, 2019
5 Stars

Speedy and helpful

Andrew H.

February, 2019
5 Stars

Staff is friendly, no complaints whatsoever. It's a terrific way to ship things internationally for a fraction of the cost of Canada Post. Honestly, it is without a doubt one of my favourite couriers now.

Pedro R.

February, 2019
5 Stars

Superb service and surprisingly low prices

Michael C.

February, 2019
5 Stars

Absolutely the best service.

Lucy C.

February, 2019
5 Stars

Not sure why there are reviews of poor customer service. My experience with the staff has been very pleasant every single time. Love the service and happy that I now have better alternatives to ship to U.S. I have a small online business and most of my customers are in the U.S. so this gives me way better option than shipping via Canada Post.

Josh D.

February, 2019
5 Stars

First time visiting this branch and I was a couple of minutes late after closing. This is actually my first time using Chit Chat in general, but the staff on my first time visiting was very kind hearted to wait for me within the couple of minutes of me running late. Thank you for that! I will definitely use this location as my Go-to location for drop offs!

Darrel G.

February, 2019
5 Stars

Great service. Friendly staff. Must use for anyone who ships to the US. Literally saved thousands of dollars worth of shipping cost by using Chit Chats over Canada Post.

Michelle P.

February, 2019
5 Stars

Went for the first time today. Staff was very helpful, system is very easy to use, and they have great prices on shipping supplies!

Val C.

February, 2019
5 Stars

Great way to send EBay parcels to the USA

Jame T

April, 2018
5 Stars

Chit Chats Express is more than just a shipping company. are online sellers with years of experience and a vast knowledge of the ever changing online sales market. Not only do provide the most reliable, economical shipping options from Canada to the US and abroad, can provide you with technical support and discounted shipping supplies. really are your one stop shipping shop 👌👌👌👌🔝🏢

Jose I

August, 2018
5 Stars

The attractive shipping rates is what originally drew us to Chit Chats, but we’ve found much more along the way. The staff is so friendly, knowledgeable, and always ready to help. Their online portal allows us to be so effective! They integrate with Shopify so we can effortlessly import and fulfill orders, all from a single dashboard.

Laurin J

August, 2018
5 Stars

Wife has an Etsy shop, uses CC exclusively for shipping. Saves money every package. This place rocks, go there if you ship regularly. Trust me, just do it.

Lindsay M

August, 2018
5 Stars

I love Chit Chats Pickering. They've always been super helpful and incredibly friendly. When they've had technical issues (on the old system) they would still accept my package and call me later to take shipping payment over the phone. Anytime I walk in there I feel like I'm family. I'm always greeted with a smile and the staff is always so friendly and they help with whatever issue or question I have. I recently, with Nana's help, purchased a printer and scale so that I could update my business and print my labels at home, making me feel oh so professional. Nana went out of her way to check to see if the printer would work with my computer and called me and emailed me to let me know that it did. She held the printer at the front, knowing I'd come in a week later, so that I wouldn't have to wait for her to get one from the back. I have nothing but appreciation for this company and how hard they work for us. (Seriously. Give Nana a raise. She's amazing.)

Marian S

August, 2018
5 Stars

I found this company by chance and It has allowed my business to provide more practical options for customers, which makes running my company that much smoother from cost to tracking to logistics. I'm looking forward to their business growing and seeing what comes next.

Mark N.

August, 2018
5 Stars

5 stars simply because it’s a great irreplaceable service. $15 to ship a 18lb flat rate box to the US compared to $70 Canada post.

Nharo

August, 2018
5 Stars

Chit Chats has allowed us to expand our online platforms with confidence by knowing we will be able to send tracked packets via USPS to our many American Customers. Orders to Europe and Asia are also painless.

Bergo D

July, 2018
5 Stars

Chit Chats has allowed us to expand our online business to US and international customers by providing shipping that is reasonable and reliable. The staff at the Queens Quay location has always been very helpful and friendly both at the location and on the phone. Their service has become an integral and important part of our web business. We recommend Chit Chats without reservation.

Carlyn C

July, 2018
5 Stars

Excellent service. We have saved a lot of money using Chit Chat to ship our audiobooks to the US and look forward to using this serviced for years to come!

Joanie T

July, 2018
5 Stars

My go to Chit Chats store when I lived downtown. I like that they changed from their old Dundas St location to this location instead because it's not as busy, closer for me, and has parking which is convenient especially if I'm running errands with a vehicle. Nice pleasant staff. Occasionally busy at times but I've never had a problem accessing a computer. The software does take a little while to get used to, but the current system is a great organized system and you can see all your shipped orders in transit. I highly recommend chit chats to save you on shipping fees. Sometimes when I'm standing in line to pick up my orders at Canadapost and I see people wanting to ship things for astronomical amounts, I want to whisper to them, "go to chit chats!". Never had a problem with failed deliveries.

Karena T

July, 2018
5 Stars

I'm greatful for their services! Their website is easy to use. Just wish the Vancouver location was open to at least 6 or 7 every day.

Kyle J

July, 2018
5 Stars

When I first tried Chit Chats I was a one man show just doing FBA. One year later with the help of the staff at Chit Chats and their insanely cheap shipping ( cheaper to ship the same item to Australia, then for me to ship it across the street with Canada Post) we have grown to 11 employees selling worldwide. If not for ChitChats we would probably just be selling FBA and wouldn't of ventured into shipping fulfillment (which is most of our business now). They offer shipping supplies for stupid cheap (still not sure how that is possible) and they keep getting better and better. It seems every week we get a new email with a new service they have added. Now with UPS Mail Innovations this will allow us to sell in new marketplaces and save even more on shipping. Keep up the great work and we are all very excited to see what's coming in the future! Another thing is the level of service you receive from the staff here. For a discount service you would expect customer service to match but we receive the same service if not better than even our FedEx reps.Excited to keep growing with ChitChats!

Lindsay B

July, 2018
5 Stars

Chit Chats has help our Ebay business grow exponentially and saved us thousands if not tens of thousands of dollars in the 2 years we've been using them. First off, having a tracking number for items by shipping with USPS has helped fight off claims of non-receipt and lost money because it was too expensive to ship with tracking with Canada Post. Secondly the rates that USPS offers and Chit Chat's low fees have helped us stay competitive in a market where most items are sold in the USA. We started using Chit Chat when Canada Post went on strike in 2016 and we haven't gone back since. I can't recommend Chit Chats enough if you ship a decent volume of items to the United States regularly.

Maurice L

July, 2018
5 Stars

Money saving place for all your shipping needs !

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