Reviews
Chit Chats has been helping businesses grow since 2001. Hear our clients share their story and how Chit Chats has transformed their business. Want to share your story with us? Get in touch.
Small Business
People don't like to spend a lot for shipping...is what I've learned. As soon as it gets above a certain threshold, that's a deal breaker. When we discovered Chit Chats, it quite literally changed the game.
18 WaitsDaniel Torjam, CEO/Founder
Client Success Stories
Online Store
Before Chit Chats I was using the postal service. I just did this test run for one or two orders. I realized how expensive it was. My friend told me don't even use them, use Chit Chats. It was almost half price in savings.
Wavy MerchNick Wavy, CEO/Founder
Nonprofit
They [Chit Chats] saved my business. I don't know how else to explain it. Chit Chats is an integral part of my business.
MsFit ActivewearLisa Bernstein, Owner
Small Business
Chit Chats sorta feels like how we feel about our brand, still feels small/local and people care about the service they are providing. We were able to offer flat rate shipping and that was really great for our U.S. clients.
18 WaitsStefania Bussey, Production & Design Assistant
Etsy Store
Don't think about it, go ahead and sign up today. Chit Chats is the best thing that happened to us.
Bellaire WholesaleSalima Meghani, Owner
Small Business
Being a MOM-preneur and trying to balance life with business, time is of the ultimate essence for me. If you really want to save time, just for a second, listen to me and try Chit Chats at least once.
Anokha LeewuPou Ma, Owner
Online Store
I think people just don't know Chit Chats exists, it seems too good to be true. Like...you are going to provide this service without charging me an arm and a leg AND make shipping faster and efficient? That's a win-win.
Polar FeetLisa Falconer, Owner
Etsy Store
When we started with Chit Chats, we saw a big change in our business. Our customers were not hesitating any more. We realized shipping is a big factor on our sales. I can definitely say Chit Chats has been the best option for my business.
EmpauerEva Siu, Owner
Etsy Store
Being able to tell the customer you will get it in 3 days and oh by the way, here is your tracking number... that was a big change for us. The costs have gone down significantly and shipping times have gotten faster, which is a little unimaginable almost.
Mabel DesignsAndrea Jacob, Owner
Small Business
Chit Chats was introduced to me by a friend online who was telling me how great Chit Chats was... but I was on the fence. Let me tell you, Chit Chats is fantastic and it will change your business, it will make it grow....for sure.
Aunt Betty's VintageSuvarna Mollerup, Owner
Ebay Store
Our sales doubled a week after we started using Chit Chats...we were able to open up to a much wider global market using discounted shipping rates. [Chit Chats] had such an immediate and long lasting positive impact on our business.
Storage Warrior: Ebay 2019 Micro-Multinational of the YearJessica Oman, Co-owner
Why clients love Chit Chats
4.6 stars average across all branches
Kohilabani helped me so much she made the process so easy and she was so nice about it too😭😭 She made my first time using this service so easy and I'm so thankful🙏🙏
as a business owner this is consistently the best post office experience I’ve ever had! the staff is so incredibly kind and hard working, and they go above and beyond with their help. Especially during this crazy time with tariffs & new customs regulations; and they remain positive!
Great Service at the Steinberg location. Vahan has been great to work with, he's always super helpful and has helped us avoid issues by immediately flagging packaging and labelling errors! We ship a lot of different types of items, and he's given us great advice on how to avoid issues. Highly recommend discussing your shipping needs and questions with him.
I love chit chats. Nate and Dula are always super helpful and friendly. The other gentleman I see there sometimes (whose name I can;t remember but I think is the supervisor) also provides great service. On top of that, I've never had any issues with the shipping and it saves me a lot of money and time not having to wait in line. Awesome service.
Great service and friendly staff — at every Chit Chats location I’ve visited, I’ve always received helpful answers and support. One of the biggest advantages is the lower shipping cost compared to other carriers, with the same delivery times. I definitely recommend Chit Chats!
Conveniently located for dropping off packages, this place is a gem! Vahan is exceptional—his expertise and patience make the process seamless. If you have lots of questions like I do, he’s the go-to person for clear, helpful answers. Highly recommend
My favourite Chit Chats location!! Awin is so friendly and helpful with any questions you might have, whether that is shipping products with the tariffs going on, anything you need help with, he is there! The manager Jason is super friendly as well, always so welcoming and helpful! Exceptional customer service here!
Haven't had an issue. I travel from chilliwack, still cheaper than Canada post for international shipping! Even canada wide is a better option forsure. Easy drop off, easy to use. Pretty happy every package had actually arrived in one piece compared to Canada post ahhaha
I love Chit Chats and that’s my only option right now in my Etsy store! I started using them late 2024 when Canada Post went on strike. It’s so easy to create a label online at home, print and then drop off very quickly at the Aurora location. The price to ship is uncomparable… hope this doesn’t change! Matthew is awesome and always ready to help. I especially love how easy it is to import Etsy orders in my Chit Chats dashboard. So thankful for this better option to have in Canada 💖
The gentleman that works at this location definitely deserves 5 stars for his patience and helpfulness. Very good experience. Highly recommend
Beautiful service, they care for the client. Very prompt and professional service. I had a great opportunity to be served by Vahan. He answered all my questions with courtesy and in a professional manner! Keep up doing great job!
I've been a loyal Chit Chats customer for over three years now, and I honestly can't imagine running my small business without them. The level of service has always been exceptional. Especially I want to give a special shoutout to Vahan, who is by far one of the most responsible and attentive staff members I’ve ever encountered. He's always quick to respond, incredibly helpful, and goes above and beyond to make sure everything runs smoothly. I truly appreciate all the support Chit Chats has provided to help grow my business. Thank you so much, and keep up the amazing work!
I have been using Chitchats for over 10 years now. Their service to US and Canada have been outstanding, and my small business has grown because I can reliably ship my jewellery safely at a very competitive rate. When my customers leave reviews, they often say arrived quicker than expected! If a parcel does go astray (happens with all carriers) the difference is Chitchats are always there to help and go above and beyond to assist even if the fault isn't theirs! I'd like to thank Xijie for working with USPS so quickly and efficiently to intercept and correct an address that was my error. THANK YOU!
I’ve been shipping with ChitChats for more than six years now between Vancouver and Montreal and the Brossard team has honestly been the best! They’re super helpful and treat you like family... Huge thanks to Ana for jumping in right away when one of my packages was almost returned she’s a delight to work with! xx
I’ve been shipping with this company for over 2 years and their service has always been exceptional. This week I had to go back and correct 38 packages (my mistake) and Nate and Dula helped me return, create new labels, and relabel all 38 which they truly didn’t have to do. This is next level customer service! Thank you both so much!
Yaseen (I’m sorry if this is spelt incorrectly) is amazing! Very helpful. Best experience I’ve had with a shipping partner. Thank you Yaseen!
Couldn’t be as successful with my small home based biz without ChitChats! I’ve tried other shipping integrators but have come back to ChitChats time after time. They’re simply the best!
This location is my favourite, the staff are helpful and have caught a couple mistakes I made prior to shipping my items- this saved me time, frustration and probably money too!
I love the service i receive with the crew here. I dealt with Nate today and he was extremely helpful and easy to work with and the guy before who's name i've forgotten was awesome too (black dude with glasses) Both very pleasant and don't make you feel dumb about not understanding the systems etc. If all services functioned this well the world would be a much better place, thanks guys!
I just started using Chit Chats and it's only been a month. So far I like it. They provide A LOT of convenience with their online platform. Connecting to other platforms makes shipping 1000x easier. Shipping to the USA and Canada is less than half the price of Canada Post. Drop off is easy and fast - no line ups, no waits, no slow service like at Canada Post. Just drop off in the correct bins and leave.
Switched over to Chit Chats during the Canada Post strike and have really enjoyed the service so I decided to stay with them. I ship smaller packages which are about the same cost as Canada Post (if not cheaper) but include tracking. Staff at this location is great and always willing to help.
I’ve been going to this chit chats for some time and my experience has always been positive. I frequently have the pleasure of dealing with both Yassine and Shahzeb who have been extremely helpful and pleasant and anything I ask of them they are more than willing to assist with a smile. I truly appreciate this type of customer service and I hope this review recognizes these two individuals on a job well done. Thank you Chit Chats and staff for the unbelievable service. Keep it up!
Love Chit Chats! Since CP went on strike I started shipping through them. Most orders have been shipped and delivered in less time than CP. shipping to Canadian customers is at least half the price as CP. Very nice man at our local Ottawa Depot and always enjoy chatting with him.
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