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Drop off

After you print your postage labels get your packages to a Chit Chats location.

Learn how to organize and prepare your shipments for drop off at a Chit Chats branch or a drop spot.

Find a location

What's the difference between a branch and a drop spot?

A branch is fully owned and operated by Chit Chats while a drop spot is a third party business that accepts pre-labelled Chit Chats packages.

Drop spots work differently than branches and convenience access fees may apply. There may also be cut-off times for shipments to be processed the same day by Chit Chats. Find a location near you.

Branches Drop Spots
Owned and operated by Chit Chats Yes No
Chit Chats staff on-site Yes No
Shipping supplies available for pick-up Yes No
Accepts only pre-labelled packages Yes Yes
Return shipments Yes No
Convenience access fees* No Yes
Cut-off times* No Yes

*Access fees and cut-off times vary by drop spot location.

Additional tips to help ensure your packages are processed without delays.

Batch shipments

When you drop off multiple shipments, make sure to consolidate your shipments into a box and create a batch label. Attach the batch label to the outside of your consolidated box. How do I batch?

Batching is mandatory when using our drop spots and recommended for ten or more shipments when dropping off at a branch.

It is the shipper's responsibility to ensure that the packages you drop off match what is included in your batch label.

Pack shipments well

Use appropriate packaging to reduce bending or breaking. Pack fragile items carefully and with extra padding. Visit the Chit Chats Supplies store for your region to find a wide selection of low-cost mailing products.

Properly attach labels

The postage label ensures your shipment gets to where it needs to go with proper tracking events. Make sure your postage label is applied to a flat surface, the ink is not faded or blurry and the label is not crinkled.

As a shipper, it is your responsibility to verify addresses are correct and not missing any important information. We recommend double checking the address on your labels and making sure the product description is detailed and accurate.

Don't forget invoices

An invoice is mandatory for all gifts, any shipments valued at $300 USD or more and any collectibles. The invoice should be attached to the outside of the package.

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