We mentioned in December, that we were working on simplifying how pending payments are deducted from your account credits. Based on your feedback, we want to streamline how delivery fees are deducted and we are happy to announce this will be implemented in the coming week. What does this mean for you? No more delays with […]
Blog
Martin Luther King Jr. Day 2019
January 21 is Martin Luther King Jr. Day. This is a recognized statutory holiday in the U.S. to commemorate the birthday of American civil rights leader and celebrates his life, achievements and legacy. This will not affect Chit Chats’ clients as shipments will be processed as usual.
Hours of Operation: Extended Hours at Mississauga & Toronto Branch
We’re happy to announce extended hours at our Mississauga and Toronto branch. Starting Friday, February 1, 2019 the new hours will be as follows: Mississauga branch Monday to Friday 9:00 am to 6:00 pm Toronto branch Monday to Friday 9:00 am to 5:30 pm We appreciate your feedback and will continue to work towards offering […]
Annual Postage Rate Increases
It’s that time of year when carriers increase their rates and we’ve summarized some of these changes. The annual postage rate increases will go into effect Sunday, January 27 for the following services: Chit Chats Canada Chit Chats International Standard USPS UPS Mail Innovations Asendia There are important changes with USPS that may impact you: USPS […]
Year In Review
Happy New Year from Chit Chats! We wish each and everyone of you a wonderful year ahead full of growth and success. As we get ready to ring in the new year, we wanted to take a look back and reflect. From new features and services, along with improvements we’ve gathered some of the highlights. […]
Drop Spot Updates & Reminders
We appreciate the ongoing feedback on our drop spots. Our drop spots are a pilot project and we want to improve them and make them as friction less as possible. Keep the feedback coming as we value it a lot! Don’t forget our drop spots function differently than a branch. To gain access to use […]
Postage Adjustments Error
As many of you may have already seen, UPS Mail Innovations and Asendia shipments had postage adjustments applied to your accounts last night. These were part of the postage adjustments that were passed on directly from these carriers to us. Some shipments received positive or negative adjustments based on what the carriers passed on to […]
Chit Chats’ Delivery Fees Deducted With Postage
We heard your feedback regarding the way we deduct delivery fees from your account. We are happy to announce we will be implementing a new change in January: For those who buy postage directly from us, you will see the delivery fee deducted at the same time you buy postage. For those who buy postage outside […]
2019 Carrier Rate Increases
As the year is winding down, we wanted to give a heads up for the annual postage rate increases that are scheduled in January 2019. We will have more details early in the new year. You will see increases from the following carriers: Chit Chats Canada Tracked Chit Chats Canada International Standard USPS Asendia UPS […]
Important Reminders to Manifest Accurately
During this busy season we wanted to remind our clients the importance of manifesting packages accurately and be as detailed as possible with package descriptions. Chit Chats and U.S. Customs takes this seriously and it is the shipper’s responsibility to declare package contents accurately. Any undeclared or mis-declared items or packages can lead to border […]