Updated Feb 19
In the interest of transparency, one of our team members has tested positive for COVID-19. The employee is self-isolating and following directions from the public health authority. We continue to follow provincial health guidelines as well as our emergency COVID-19 protocols as health and safety is our top priority.
Due to this unforeseen circumstance and the challenges with winter weather, health & safety precautions and operational changes, we are doing our best to continue moving your shipments.
In an effort to avoid further delays, USPS shipments received Fri, Feb 12 & Tue, Feb 16 are in transit to our BC hub for processing and will be handed over to USPS in Blaine, WA no later than Sat, Feb 20.
USPS shipments received:
- Wed, Feb 17
- Thu, Feb 18
- Fri, Feb 19
will be handed over to USPS in Sweetgrass, MT on Mon, Feb 22.
We thank you for your well wishes and the understanding for privacy as our team navigates this difficult time. We appreciate your patience as we manage this unforeseen circumstance and continue to prioritize the health and safety of our staff.
Clients who purchase postage from a third party
If you buy postage through a third party, we realize that inducting shipments into Blaine, WA may affect the postage costs. For any third party postage shipments received on Fri, Feb 12 and Tue, Feb 15 you may see postage adjustments in March due to being inducted in Blaine.
Given the circumstances, we will apply adjustments with credits to your Chit Chats account for any zone postage adjustments.
- Obtain a copy of your transactions (CSV format with the postage adjustment reason code) from your postage provider for the month of March
- Send this to our Client Support team with the following note: “Postage adjustments USPS Calgary delay Feb”
- We will apply any zone adjustments directly to your account in the form of credits.
For the latest on the precautions we are taking to keep you and our staff safe, please see our Updates Regarding COVID-19.
Due to COVID-19, delivery times can be expected to be delayed especially services to international countries.
- Calgary OPEN Contactless Drop & Go
In the meantime, we recommend making use of the alternatives available for getting your shipments to us.
- Schedule a Canpar pickup from your Chit Chats account
- Consolidate your shipments and mail them into the Calgary branch
- Print postage at home using a standard desktop printer, ZPL thermal printer or a non-ZPL thermal printer.
To ensure the health and safety of our staff and clients all locations will be practicing contactless procedures when accepting shipments. Please refer to our main post for more details about these measures.
We’re doing our best to help provide the highest level of service while doing our part to reduce the health impact for our community at large. We understand that given the situation you may have difficulty getting through over the phone so we recommend contacting our support team by email with any inquiries.