1. Prepare your shipments early
Our branches (and those of every shipping provider!) become busier during the holidays. Here are some easy ways to help manage the madness of the holiday rush.
Dropping off packages earlier in the day can help you avoid crowds. This also increases your chances of receiving timely tracking updates on your shipments. Make sure all labels are easily readable and that your packaging is in good condition and is the right size for your items. Read more about our packaging and labeling tips to ensure your shipments get where they need to go.
If you have a high volume of shipments we recommend dropping off shipments at least 2-3 hours before a branch closes. With the increased volumes during this busy time, this will help our teams process your shipments quickly.
If you’re a Chit Chat’s user, don’t forget to create batches when dropping off multiple shipments. We’d also recommend connecting your Amazon, eBay, Etsy, ShipStation, or Shopify stores with your Chit Chats account to make creating new shipments easier.
We provide three different methods for getting your packages to us. Drop them off at one of our locations (39 branches or 33 drop spots) across Canada, have them picked up from your door, or mail them to us.
2. Compliance: Don’t ship your cookies
Holidays usually mean an abundance of chocolate, cookies and candy, but remember that most carriers will have tight restrictions on shipping food. Plus, finding out the hard way can cost you precious shipping time on your orders!
Food of any kind cannot be shipped with Chit Chats when shipping to the U.S. or internationally.
3. Consider opting for insurance
An influx of orders is always fantastic, but higher shipping volumes can also lead to more opportunities for unexpected shipping updates. Prior to shipping any of your packages, consider purchasing Chit Chat Insurance or opting for a postage option that includes some coverage from the carrier. Depending on the insurance coverage for your shipment, you will be compensated for the value of the eligible shipment should a package go missing or arrive damaged.
During the holidays, the possibility of items arriving damaged or getting lost in transit can be slightly higher than the rest of the year. Come January, stores will be fielding requests for refunds for undelivered packages. Purchasing insurance is an extra layer of protection and peace of mind for sellers who cannot afford to pay out for circumstances beyond their control.
It is also important to communicate that this time of the year, is typically associated with longer delivery times. Chit Chats Insurance does not cover shipping delays, so while the standard waiting period for filing claims may have already elapsed, consider waiting an extra 14 days before filing a claim. This will help give your shipment more time for delivery in case there is an extended delay. Please note that in the event that your package is delivered while the insurer is reviewing your claim, it may not be honored.
4. Think Ahead About Returns
Sometimes that gifted pair of shoes just didn’t fit quite right and now your customer is looking to you for how they can return them. Reviewing your return policy before the returns come rolling in can save a lot of headache in the come down from the holidays.
Chit Chats return labels are available for many of our popular postage types so you can set your returns to autopilot. This flexible solution gives you the option to send you customers a ready-to-use and fully tracked return label should they need to use it, simplifying your returns strategy.
5. Know your holiday shipping deadlines
Get your shipments in before the holiday carrier deadlines. The coming month will be busy for everyone but with a little organization and Chit Chats to help, it can be the best holiday season yet!
Be sure to monitor our blog so that you can keep abreast of any service delays or important updates that may impact you.