January Monthly Roundup

A month into 2024 already? We take a look at everything that’s happened this past month along with new features and exciting announcements.

January’s monthly summary 

Catch up on all the improvements and new features from January 2024. 

New Features and Updates

Improved functionality for editing international shipments

Chit Chat Cares

  • Learn about our social responsibility initiatives that help us make a difference. Read more

Integration Updates

  • Our Shopify integration now imports HS codes and country of origin. Simply disconnect and reconnect your Shopify store through Chit Chats to be able to import these field. 
  • Our development team is working on enabling this option for our WooCommerce and eBay integrations – stay tuned! 

Chit Chats Supplies

  • Pre-orders and subscription options are available in Ontario and Quebec. 

Location and Branch Updates

Client Support

  • Thank you for your patience as our Client Support team has been experiencing heavy volumes and working tirelessly to address all incoming calls and tickets
  • Having issues with your shipment? The fastest way to get help is to call your local branch. Find the direct contact for our branches on our locations page

Observed Holidays 2024

Service Updates

Return Shipments

  • January is often the busiest month for customer returns. Be sure to check your account settings to select your preferred method. Also if you ship to the U.S. be sure to set up your U.S. return option. Learn more about returns in our support resources.

Partner carrier increases

Bug Fixes

  • Resolved: Issue with CSV import when missing a required column
  • Resolved: Postage printing issue with special character for Chit Chats Select
  • Improvements to Chit Chats Select tracking to provide accurate tracking details