Return Labels & Updates to Processing Fees

Holiday sales are approaching and that means returns. But never fear, Chit Chats return labels are here! Learn more about this flexible return option for your Canadian and U.S. shipments. Plus review the return processing fees to make the necessary changes to your store’s return policy.

Whether you sell clothing to books to electronics, returns are an inevitable fact of shipping. But having a clear return policy with easy-to-use options for your customers to manage their returns can often be the difference between making or breaking a sale. And with holiday gift shipping just around the corner, we know just how much having the security of flexible and reliable returns means for consumers making their holiday purchases.

As Canada’s premiere low-cost shipping solution, we offers services to provide you, our clients, with shipping solutions that fit the needs of your business. Chit Chats return labels are a great way to provide an easy way for your customers to return packages.

This return option is sure to save you and your customers precious time in the coming months and provide an easy way to get returns back to you.

Chit Chats Return Labels

To get started, simply create shipments in your Chit Chats account. Then look for your return label in the shipment menu alongside an estimate of the cost. How you use the service from there is up to you.

You can choose to share the label with your customer electronically. Or, you can print and include it inside of your shipment for your customer to use at their convenience. If your customer decides to return the item, there are two steps they need to take:

1. Apply the return label to their original shipment packaging
2. Drop off the return at their nearest Canada Post, Purolator or USPS post office

Once your return is received by one of our partners you’ll begin to receive tracking updates. It is also at this point that the return label fee is applied to your Chit Chats account. Remember you can find details of all postage and processing fees for your returns in your transaction history.

Lastly, as your return journeys back to our hub for processing, you can follow along with regular tracking updates. Look for these under the Returns tab in your Chit Chats account. After processing, your return will be assigned a new shipment ID and returned to you via your preferred return method. Don’t forget that you can make changes to these preferences in your Chit Chats account settings. 

Processing Fees for Returns

Return shipments incur fees based on the type of return. These fees account for the sorting, processing and transport required to get your returns from a Chit Chats hub and into your hands via your preferred return method. 

Our processing fee for all U.S. envelopes and parcels are $7 CAD per piece. Likewise, processing fees for Canadian customer returns (shipments returned to Chit Chats using another carrier’s postage) will be $7 CAD as well. 

Shipment Type	Fee
U.S. returns (letters and cards)	$2.50 per shipment
U.S. returns (envelopes and parcels) Canadian returns without Chit Chats postage	$7 per shipment
All other Canadian returns	Original cost of postage*

*Undeliverable Canadian shipments will continue to be charged the original postage rate for processing. There are no additional processing fees for Canadian return sent back with a Chit Chats return label.

As a reminder, we charge return fees to your account once we begin processing your return at one of our facilities. You can always find the details of any return fees in your transactions including tracking numbers and shipment IDs.