Visiting a Chit Chats Branch
Congratulations! If you’re reading this you’ve likely completed your onboarding, purchased postage for your first shipment, and are now ready to drop off at one of our locations across Canada. To make sure your first visit is a smooth one, be sure to get the run-down including directions, and hours of operation on our locations page. Keep reading to learn what you can anticipate from your first branch visit. If you still have questions about getting set up with Chit Chats be sure to check out the resources linked below or watch our tutorials on some of the basics to help you get started.
- Who can ship with Chit Chats?
- How does pricing work? I want to get a rate?
- What cannot be shipped with Chit Chats?
- How to print postage?
Your First Branch Visit
When you arrive at the branch, give a wave to the team member on duty and look for the sign that says Contactless Drop & Go. This is where you will drop off your shipments in bins differentiated by the destination and/or carrier type. There will be signs posted to help guide you, and if you’re unsure one of our staff can help! Learn how to batch your shipments prior to your branch visit to keep organized. Simply sort your shipments into the appropriate bins and you’ve completed your first branch visit.
Our team will then process your shipments so they can begin their next leg of their journey to your customers. Once your shipments are scanned in, you’ll notice them move from ‘Pending’ to ‘In Transit’ in your Chit Chats account. This is why it is important to make sure the barcodes on your shipments are clear and your postage labels are legible. Need more details on how to best prepare your shipments find helpful tips and resources here >>
Learn about what each shipment status means along with the different tracking statuses to understand each part of the shipment journey.
Branch Services
Our branches are not just about accepting and processing your shipments. There are also a few services available to you when you visit.
Supplies
You can order supplies for delivery right to your location from Chit Chats Supplies or arrange to pick them up at the branch of your choice.* Selection and availability can vary by location so please visit our supplies site to shop supplies by region.
Once you’ve placed your order on our supplies site, our team will prepare your supplies and notify you when they will be ready for pickup.
Returns
If you have undeliverable shipments they can be returned to you via the branch of your choice. Once your branch receives and processes a return for you, you’ll be notified when it is ready for pickup. Make sure to update your return settings to select your preferred method for receiving your return shipments. If you need to understand more about return shipments visit our returns section of our Help & Support library to find details.
Need to include a return label to your customer? We’ve got you covered with Chit Chats return labels that can be generated when you are printing postage.
Friendly Support
We love meeting new clients and getting to learn about your businesses, so be sure to say hello to the team member on duty.
Our staff are always ready to answer your questions about our services, make recommendations and point you in the direction of helpful resources.
Alternatives to Visiting a Branch
The shipments you create in your Chit Chats account cannot be taken directly to carriers like Canada Post. But if dropping off at one of our branches isn’t for you, there are still ways that you can use Chit Chats.
Drop spots
We have partnered with a number of locations to offer you even more options to drop off your shipments. Visit our locations page to see if there is a Chit Chats drop spot closer to you.
Our drop spots offer a similar contactless, hassle-free experience. The main differences at our drop spots are: there are no Chit Chats staff members available to assist you, depending on the drop spot there may be cut-off times and convenience access fees. You’ll also need to log your shipments with the drop spot vendor when you visit so make sure to batch and consolidate your shipments in a larger box beforehand.
Schedule a Canpar Pickup or Mail Your Shipments
If the distance from one of our locations is a challenge for you, you can still save by consolidating and sending your shipments to one of our locations for processing. Easily schedule a Canpar pickup from your Chit Chats account at a discounted rate to have your shipments brought from your location to Chit Chats. Or if you prefer, mail-in your shipments to one of our hub branches using a shipping company of your choice.
We are thrilled to have you be part of Chit Chats and can’t wait to help grow your business!
We want your feedback!
Review your favourite Chit Chats Branch.