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September 2025 Monthly Roundup

Our monthly summary of everything that went down in last month. Find all the updates from September including new features, important reminders and announcements.

Our monthly roundup is here

Don’t miss a beat with Chit Chats’ monthly summary including improvements, new features and any bug fixes for September.

New Features & Updates

Clearer Fee Names for DDP Postage

  • We’ve refined the naming of fees tied to Delivery Duty Paid (DDP) postage. These changes are designed to provide greater clarity and transparency, so you can better understand the costs associated with your shipments.

CUSMA Digital Signature

  • Our platform now supports a built-in digital signature for CUSMA certification. This new feature eliminates the need to manually upload a signed document, streamlining the process and saving you time.

CARM Checklist

  • To make CARM registration simpler, we’ve introduced a step-by-step checklist. This tool helps you verify that your CARM registration is complete before moving on to the POA registration process, ensuring nothing gets overlooked.

Service Updates

Canada Post Strike

  • As of September 29, the Canadian Union of Postal Workers (CUPW) has officially gone on strike, resulting in a complete stoppage of all Canada Post services.
  • For now, Chit Chats Select remains the only domestic service available.
  • For details on the strike, Chit Chats Select, and the impact on shipping, please visit our blog.

CUSMA

  • CUSMA applications are now reviewed and approved within the same day, provided all submitted information is accurate.
  • You may now submit HTS codes for CUSMA certification even if the “S” is missing in the Special Rates of Duty column, as long as the General Rate of Duty is listed as “Free” or “No General Rate of Duty.”
  • Applications are now accepted for products with the United States as the country of origin.

Chit Chats Insurance

  • Coverage has been updated to include the additional fees tied to U.S. DDP postage, ensuring insurance calculations are more precise and aligned with real costs.

Chit Chats Fufillment

  • At this time, new fulfillment inquiries are not being considered. You may still submit requests through the usual forms, but please note that these requests will not be reviewed until further notice.

Shipping Compliance Updates

  • Gifts and promotional items may now be declared at their discounted value, but an authentic sales invoice is required. The declared value on the Chit Chats platform must be at least $1 USD. If a wholesaler refuses to provide manufacturer details, their information may be used instead. In these cases, you must retain documentation of the wholesaler’s refusal in case U.S. Customs and Border Protection (CBP) requests proof.