Canada Post-Based U.S. Shipments Facing Rejection by U.S. Customs in Ontario
With the recent changes at the U.S. border, we’re seeing some inconsistencies in how U.S. Customs and Border Protection (CBP) is handling Canada Post-based U.S. shipments, specifically Tracked Packet USA and Expedited Parcel USA services.
What is happening?
When these shipments are handed off to Canada Post in Ontario, they’re typically forwarded to the Chicago International Service Center (ISC)—a major facility that processes international mail entering the U.S. Recently, this center has begun refusing shipments it flags as originating from China.
Rather than USPS rejecting the shipments, it’s CBP operating out of the Chicago USPS ISC. We have reached out to both Canada Post and USPS for an explanation, and it is currently being investigated. In addition, it has been noted by both postal entities that this is happening province wide, and we are actively working with both organizations to get more information.
What does this mean for you?
The vast majority of Canada Post U.S. based shipments originating from Ontario are unaffected; however, there are a number of shipments being rejected.
At this time, using Canada Post-based U.S. services in Ontario is done at your own risk.
Recommendations and What We’re Doing
Unfortunately, this situation is not within our control; however, we can suggest that you use Chit Chats International Tracked as an alternative for your DDU (recipient pays duties) shipments as we try to find another solution.
If you happen to have any Tracked Packet or Expedited Parcel USA shipments returned, please note that they are NOT eligible for a postage refund as they have already been dispatched by Canada Post; however, we will waive the return fees associated in processing the return.
We understand how frustrating this situation is for you; however, please rest assured that this stems from CBP, and we are looking into solutions.