Our busy season is fast approaching and we wanted share some exciting news about our locations. Based on the recent feedback we received from the survey we sent out in September we are happy to announce two new branch openings, longer hours at the North Vancouver drop spot and promotional pricing (no access fees!) at our Burnaby drop spot.
We appreciate hearing from you and take feedback seriously. Stay tuned as we’re working hard on other improvements and changes that will help address some of the pain points that were mentioned.
Surrey Chit Chats Branch
We are excited to confirm our new branch in Surrey will open its doors on November 1, 2018.
15159 Fraser Hwy
Surrey, BC V3K 3P2
Hours of operation:
Monday to Friday 9:30 am – 5:00 pm
Self-serve computers will be shut down 30 minutes prior to close.
- Our Surrey branch will be cashless! No cash or debit will be available as we want optimize operating efficiences so don’t forget to load your account with credits to avoid any delays. You can easily load credits to your account with a credit card.
- Any Chit Chats Canada packages that are dropped off at Surrey will have a two day delay for processing for the carrier tracking number to be provided. Our Richmond and Vancouver branches will not be affected. This will be reviewed within the first month and we’ll be sure to update you of any changes.
Drop Spot Updates
Drop spots can be used by Chit Chats clients. They function differently than a branch and only shipments that arrive in accordance to our outlined process will be processed. Don’t forget you’ll need to request access to use our drop spots before dropping off your first shipments.
Burnaby (Lake city area) Drop Spot
Starting November 1, we will launch a promotion for anyone using the Burnaby drop spot. Convenience access fees will be waived until December 31, 2018 and a new later cut-off time of 2:00 pm Monday to Friday will go into effect.
We will be sending out details for those who have already signed up to access this drop spot.
Richmond (Garden City) Drop Spot
We’ve been monitoring this drop spot as part of our pilot testing and due to insufficient volume we will be shutting down this drop spot on October 31, 2018. The last day to drop off packages for this drop spot will be Wednesday, October 31, 2018.
North Vancouver Drop Spot
Based on feedback we have updated drop spot hours, extended the cut-off time and lowered the access fee which will go into effect Monday, October 22.
New hours of operation: Monday to Thursday 11:00 am – 5:00 pm
New cut-off time: Monday to Thursday 1:00 pm
Lower access fee: $2* per visit (no more consolidated package fee) *plus applicable taxes
Don’t forget you’ll need to request access to use our drop spots before dropping off your first shipments as they do function differently than
New Main Street Drop Spot
We will launch a new drop spot on Main Street starting November 1, 2018. To gain access please submit your details here.
Calgary Branch Update
We are getting ready to launch in Calgary mid-November. Stay tuned or sign up for updates.
4339 B Manhattan Road SE
Calgary, AB T2G 4B1
Contact firstname.lastname@example.org with any questions.