← Return to Blog

Quebec: Location Updates

During the COVID-19 pandemic, we saw the demands of a rapidly growing market and embarked on a journey of expansion to help support the needs of Canadian ecommerce businesses.  

In the recent year, we’ve seen rising costs and done our best to minimize this impact to you. After careful consideration, we have made the difficult decision to restructure our operations which will result in closing some of our branches. 

As business owners yourselves, you know just how tough a decision this is. It was made especially difficult knowing the impact it would have on you, our clients, and your customers. We recognize that this news is disappointing but we want to reassure you our team is available to provide you support through this transition. 

We want to share that these changes are part of a larger plan to invest in the long-term sustainability of serving you and your customers. We strongly believe that challenges also present opportunities for growth and innovation. So even as we optimize our network, we are dedicated to enhancing our services to you.

Our commitment to providing you exceptional service remains a priority and we are grateful for your continued trust and support.  

Kevin Ham, CEO Chit Chats  

Branches Closing

Our Sainte-Foy will close on Fri, May 3. This is the last day shipments can be dropped off at this location.

The following branches will close on Wed, May 15. This is the last day shipments can be dropped off at these locations:

Supplies: May 1 is the last day to place an order for pick up at these branches.

While these locations may be closing, we are committed to continuing our services through alternative options that may work for you.

Our staff is ready to assist with any questions, so please do not hesitate to contact us

Update Your Settings

Managing Your Return Shipments

If you have any outstanding return shipments, please make sure to pick them up by the last day at your branch. Any shipments not claimed by the branch closing date will be redirected to the Saint-Laurent (Montreal) hub branch.

For future returns, please take a moment to update your return preferences so we know how you’d like us to process them. Options include picking up at an alternate branch or receiving them by mail. Learn about your return options here>>

Notification Settings

If you have branch notifications enabled please update your settings if you wish to subscribe to updates for another branch.  

We value your loyalty and support. Our team is available to assist you in any way we can during this transition and to help minimize inconvenience. Please don’t hesitate to contact us with your questions and feedback.

Branches & Drop Spots

Find the latest hours and address for all our branches and drop spots on our locations page.

If you are unable to visit a branch, here are some alternatives available for getting your shipments to us: