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Ontario: Location Updates

Update April 24, 2024

During the COVID-19 pandemic, we saw the demands of a rapidly growing market and embarked on a journey of expansion to help support the needs of Canadian ecommerce businesses.  

In the recent year, we’ve seen rising costs and done our best to minimize this impact to you. After careful consideration, we have made the difficult decision to restructure our operations which will result in closing some of our branches. 

As business owners yourselves, you know just how tough a decision this is. It was made especially difficult knowing the impact it would have on you, our clients, and your customers. We recognize that this news is disappointing but we want to reassure you our team is available to provide you support through this transition. 

We want to share that these changes are part of a larger plan to invest in the long-term sustainability of serving you and your customers. We strongly believe that challenges also present opportunities for growth and innovation. So even as we optimize our network, we are dedicated to enhancing our services to you.

Our commitment to providing you exceptional service remains a priority and we are grateful for your continued trust and support.  

Kevin Ham, CEO Chit Chats

Branches Closing

Our Kitchener branches will close on Mon, Apr 29. This will be the last day shipments can be dropped off at this location.

Our London branch will close on Tue, Apr 30. This will be the last day shipments can be dropped off at London.

The following branches will close on Wed, May 15. This is the last day shipments can be dropped off at any of these locations:

Supplies: May 1 is the last day to place an order for pickup at these branches (Hamilton, Brampton & Ottawa West).

While these locations may be closing, we are committed to continuing our services through alternative options that may work for you.

  • Mail in shipments to our Burlington hub branch. Find details on how to get your shipments to us here.
  • Schedule a pickup with Canpar. We’ve partnered with Canpar to provide discounted rates to get your shipments picked up and delivered to our Burlington hub branch. Learn more about this option here.
  • We are actively exploring drop spots in the London & Kitchener area and will keep you posted. 
  • Other possible locations that may work for you:
AuroraBurlingtonEast YorkEtobicoke
MarkhamMississaugaNepeanNorth York

Our staff is ready to assist with any questions, so please do not hesitate to contact us

Update Your Settings

Managing Your Return Shipments

If you have any outstanding return shipments, please make sure to pick them up by May 15. Any shipments not claimed by this date will be redirected to the Burlington hub branch.

For future returns, please take a moment to update your return preferences so we know how you’d like us to process them. Options include picking up at an alternate branch or receiving them by mail. Learn about your return options here>>

Notification Settings

If you have branch notifications enabled please update your settings if you wish to subscribe to updates for another branch.  

We value your loyalty and support. Our team is available to assist you in any way we can during this transition and to help minimize inconvenience. Please don’t hesitate to contact us with your questions and feedback.

Update April 18, 2024

Based on your feedback we will be changing the hours at our Kitchener branch. Starting Mon, Apr 22 the branch will be open Mon, Wed & Fri. 

  • Mon 10 am to 5pm
  • Tue Closed
  • Wed 10 am to 5pm
  • Thu Closed
  • Fri 10 am to 5pm
  • Sat & Sun Closed

We always appreciate feedback from our clients. Our team is always committed to providing solutions that help your business and customers. Thank you! 

The Chit Chats Team

Dropping off your shipments at our Burlington branch? Please be advised that there is temporary construction in the area and we have limited parking available for our clients in front of our entrance.

Dropping off your shipments at our Markham branch? We have 3 designated parking spaces for our clients located right in front of our entrance.

Visiting our Vaughan branch? Please park in the designated parking spaces for Chit Chats. There are 5 spaces allocated to our clients located in front of our branch. Thank you for your cooperation!

Vaughan branch parking

If you are unable to visit a branch, here are some alternatives for getting your shipments to us: