During the COVID-19 pandemic, we saw the demands of a rapidly growing market and embarked on a journey of expansion to help support the needs of Canadian ecommerce businesses.
In the recent year, we’ve seen rising costs and done our best to minimize this impact to you. After careful consideration, we have made the difficult decision to restructure our operations which will result in closing some of our branches.
As business owners yourselves, you know just how tough a decision this is. It was made especially difficult knowing the impact it would have on you, our clients, and your customers. We recognize that this news is disappointing but we want to reassure you our team is available to provide you support through this transition.
We want to share that these changes are part of a larger plan to invest in the long-term sustainability of serving you and your customers. We strongly believe that challenges also present opportunities for growth and innovation. So even as we optimize our network, we are dedicated to enhancing our services to you.
Our commitment to providing you exceptional service remains a priority and we are grateful for your continued trust and support.
Kevin Ham, CEO Chit Chats
Branches Closing
Our Kitchener branches will close on Mon, Apr 29. This will be the last day shipments can be dropped off at this location.
Our London branch will close on Tue, Apr 30. This will be the last day shipments can be dropped off at London.
The following branches will close on Wed, May 15. This is the last day shipments can be dropped off at any of these locations:
While these locations may be closing, we are committed to continuing our services through alternative options that may work for you.
- Mail in shipments to our Burlington hub branch. Find details on how to get your shipments to us here.
- Schedule a pickup with Canpar. We’ve partnered with Canpar to provide discounted rates to get your shipments picked up and delivered to our Burlington hub branch. Learn more about this option here.
- We are actively exploring drop spots in the London & Kitchener area and will keep you posted.
- Other possible locations that may work for you:
| Aurora | Burlington | East York | Etobicoke |
| Markham | Mississauga | Nepean | North York |
| Oakville | Oshawa | Pickering | Scarborough |
| Toronto | Vaughan |
Our staff is ready to assist with any questions, so please do not hesitate to contact us.