During the COVID-19 pandemic, we saw the demands of a rapidly growing market and embarked on a journey of expansion to help support the needs of Canadian ecommerce businesses.
In the recent year, we’ve seen rising costs and done our best to minimize this impact to you. After careful consideration, we have made the difficult decision to restructure our operations which will result in closing some of our branches.
As business owners yourselves, you know just how tough a decision this is. It was made especially difficult knowing the impact it would have on you, our clients, and your customers. We recognize that this news is disappointing but we want to reassure you our team is available to provide you support through this transition.
We want to share that these changes are part of a larger plan to invest in the long-term sustainability of serving you and your customers. We strongly believe that challenges also present opportunities for growth and innovation. So even as we optimize our network, we are dedicated to enhancing our services to you.
Our commitment to providing you exceptional service remains a priority and we are grateful for your continued trust and support.
Kevin Ham, CEO Chit Chats
Branches Closing
The following branches will close on Wed, May 15. This is the last day shipments can be dropped off at these locations:
While these locations may be closing, we are committed to continuing our services through alternative options that may work for you.
- Mail in shipments to our Richmond hub branch. Find details on how to get your shipments to us here.
- Schedule a pickup with Canpar. We’ve partnered with Canpar to provide discounted rates to get your shipments picked up and delivered to our Richmond hub branch. Learn more about this option here.
- Other locations that may work for you:
Our staff is ready to assist with any questions, so please do not hesitate to contact us.