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Compliance: Detailed Shipment Descriptions

Compliance with shipping rules and regulations is a top priority at Chit Chats. We want to remind our clients of the importance of accurately providing shipment descriptions. Whether you enter your shipment manually or use the import feature, it’s important that shipment descriptions are always detailed and accurate.

Using vague shipment descriptions can result in packages being delayed. It is always the shipper’s responsibility to ensure that descriptions accurately represent package contents along with the value, weight and dimensions.

Be specific

  • Your shipment descriptions are presented to customs officials. You should imagine describing your shipments as if you were declaring them to a border agent.
  • All items in your shipment, regardless of size or quantity, must be included in your description. Don’t be afraid if your description becomes a list!
  • Using vague or general descriptors like “accessories,” “product,” “merchandise,” “gift,” “custom order” or “item” can cause your shipment to be delayed until a detailed description is provided.
  • Describing an item by its model or colour is not enough. Try to include information about the item’s use and the materials used e.g. stainless steel necklace.
  • Short descriptions may seem efficient but they can cause confusion. Avoid abbreviations whenever possible.
Vague/General Description
NOT Acceptable
Detailed Description
Accessories 1 plastic straw cap
1 mens synthetic leather belt
Product or merchandise1 funko pop
Gift1 unisex wool winter hat and scarf set
Cards6 greeting cards
Pack of 10 trading cards
Custom order or itemHandmade greeting card
ClothingInclude who the item is for (men, women, bab, kids), the material and what the item is

men’s cotton pants
ladies silk pajama set
unisex cotton hoodie
Include who the items is for (men, women, baby, kids), the material and what the item is

Mens silver ring
Ladies gold necklace
Ornament1 hand blown glass sea animal figurine
Toys1 Lego Harry Potter set
Washi tapeInclude the amount of rolls and type of tape (Pet or Masking)

8 rolls washi pet tape
5 rolls washi masking tape
Car partsHeadlight bulb/lamp
Exhaust pipe

Double check

  • Update your workflow to include a step to review your shipments. It’s good practice to double check the shipments you are dropping off to Chit Chats for accurate description, value, weight and dimensions.
  • It never hurts to check shipping labels to ensure no important information is missing e.g. apartment or building numbers.

Still unsure? Contact us

If you’re ever unsure on how to describe your shipment feel free to reach out to our support team for guidance and/or your local branch. We’re always happy to help!