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BC: Location Updates April 8

For the latest on the precautions we are taking to keep you and our staff safe, please see our Updates Regarding COVID-19.

Find our hours of operation for the Easter holiday here.

In the interest of the health and safety of our staff, clients and partners we anticipate changes to our operating hours as we heed the recommendations of the Public Health Agency of Canada. As the situation rapidly evolves, we will update all the information about our locations and operating hours as soon as it becomes available. Please continue to monitor this post for the latest details.

Due to COVID-19, delivery times can be expected to be delayed especially services to international countries.

We’re doing our best to help provide the highest level of service while doing our part to reduce the health impact for our community at large. We understand that given the situation you may have difficulty getting through over the phone so we recommend contacting our support team by email with any inquiries. To reach a specific branch please either:

  • Call our toll-free number, 1-844-842-8777 and follow the prompts to reach the desired branch or,
  • Send an email to your specific branch. Find branch emails below:

Branches

Contactless Drop & Go implemented at all branches.

  • Richmondrichmond@chitchats.com: OPEN
    • Starting Mon Apr 13 new hours:
      • Monday 10:00 am – 6:00 pm
      • Tuesday, Wednesday, Thursday 11:00 am – 6:00 pm
      • Friday 10:00 am – 6:00 pm
      • Saturday & Sunday closed
  • Vancouvervancouver@chitchats.com: OPEN
    • Starting Mon Apr 13 new hours:
      • Monday 10:00 am – 6:00 pm
      • Tuesday, Wednesday, Thursday 11:00 am – 6:00 pm
      • Friday 10:00 am – 6:00 pm
      • Saturday & Sunday closed
  • Surreysurrey@chitchats.com: OPEN
    • Starting Mon Apr 13 new hours:
      • Monday to Friday 11:00 am – 6:00 pm
  • Burnabyburnaby@chitchats.com: CLOSED
    • Temporarily closed from Thur Mar 19 until further notice

Drop Spots

In the meantime, we recommend making use of the alternatives available for getting your shipments to us.

To ensure the health and safety of our staff and clients all locations will be practicing contactless procedures when accepting shipments. Please refer to our main post for more details about these measures.