Contact Us
There are options to help you get the assistance you need from the Chit Chats team. Find the answer to your inquiry from the topics below.
Tracking Inquiries
Check our tracking pages for the latest updates on your shipments.
Please note, the information available to our team is the same information displayed on our tracking pages.
Expecting a package?
If you are the recipient of the shipment, please reach out to your seller directly for next steps. Our team is only able to advise the shipper on account-related matters.
Our Partner Carriers
If your shipment has an update from our partner carrier please contact them for further information.
Canada Post
General inquiries: 1-866-607-6301
Undeliverable inquiries: 1-800-267-1177Canada Post service alerts
File a Canada Tracked insurance carrier claim*.
*Claims can take up to 90 business days.
USPS
Phone: 1-800-275-8777
Email: fast@usps.gov
File a U.S. USPS carrier claim.
File an International USPS carrier claim.
Asendia
Contact our support team directly for any additional inquiries.
Phone Support
Get quick assistance from your local branch during our hours.
Find the direct telephone number for a branch on our locations page.
Or call toll-free for billing, branch inquiries and soutien aux clients en français 1-844-842-8777.
Getting Started
Welcome aboard! Learn how Chit Chats works with our helpful articles and tutorials.
Our friendly team is on hand to answer your questions by phone or at the branch.
General Inquiries
Have a question about our services or feedback to share?
Need to speak to a member of our team? Reach out during their hours.
Shipping Regulations
Need clarification on shipping restrictions or whether Chit Chats can accommodate your items?
Business Inquiries
Have ideas for a business opportunity or potential partnership?
Quick Answers to FAQs
Find answers in our Help & Support library. Learn more about features, find step-by-step guides, troubleshooting tips and other resources for using our platform.