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FAQ

Pricing and Payments

All rates in Chit Chats are in CAD - the low U.S. postage rates (i.e. USPS and Asendia) have been converted based on the daily exchange rate of the Bank of Montreal.

You can add credits to your account with your credit card, no additional service charges apply. Go to your Settings / Credits & Billing / Add Payment Method.

You can easily set up automatic reload to your account so you never have to worry about delays with receiving your shipments due to insufficient funds. Go to your Settings / Credits & Billing / Set Up Auto Reload.

Delivery fees are deducted when you pay for your shipment.

Access an overview of all your transactions (credits, refunds, postage, delivery fees and additional charges for supplies and services) in your Settings under Credits & Billing.

Paperwork required

No, everything is automatically pulled from the description entered in the shipment details. Please be as detailed and accurate when describing what you are shipping. For example: one t-shirt rather than clothes.

An invoice must be provided for all high value shipments with $300 USD retail value or more, any Amazon FBA destined shipments and any items with a market value that is difficult to verify such as collectibles. Ensure to attach the invoice to the outside of your package.

Prohibited items and restrictions

We are able to take shipments $800 USD retail value or less and provided they are not a prohibited item. There are some items we cannot ship to the U.S., like alcohol, batteries, chocolate to weapons. View full list of prohibited items.

Shipping carriers (i.e. Canada Post, USPS and Asendia) employ different transportation methods when delivering shipments which means shipping restrictions vary by carrier. It is the shipper's responsibility to adhere to these restrictions. Learn more.

Tracking

If you need tracking for flat or thick envelopes under 1 lb make sure to select Thick Envelope as package type.

Of course! You can easily track all your shipments in your shipment profile.

Share our public tracking page with your customers so they can check the status of their package on their own. Provide them with the Chit Chats Shipment ID number or the carrier tracking number located in your shipment details.

Services

Weight limits are dependent on the shipping carrier used to ship packages. For example, USPS First Class service applies only to shipments under 1 lb while USPS Priority Mail has a maximum weight of 70 lbs. Learn more.

You can easily print postage labels from your computer (regular printer) or set up a ZPL thermal printer. If you want to print postage labels through a regular printer simply select 'Download' and a pdf file will be generated which you can easily print off. To set up a ZPL thermal printer follow the instructions on our Help & Support guide.

If you are unable to visit a branch or drop spot you have the option to schedule a courier pickup from your location or mail-in your shipments to a Chit Chats branch.

Returns

Not all deliveries happen as expected and sometimes a shipment is returned. There are two main reasons for returned shipments: undeliverable shipments and customer returns. Learn more.

You have the option to use your own U.S. return address to self manage your U.S. and international returns. Currently, there is no option to add your own Canadian return address. Learn how to set up your own U.S. return address.

Yes, Chit Chats charges return fees for any returned shipments. Return fees apply to all Canada Tracked shipments. For U.S. and international shipments, return fees apply only if you have opted in to Chit Chats returns service. Learn more

Chit Chats offers a returns service that must be opted in to and approved to have returns managed by Chit Chats. Find instructions on how to set up your Chit Chats returns account.

Return labels for recipients cannot be created through your Chit Chats account. Read more.

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