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Find answers in our Help & Support library. Learn more about features, find step-by-step guides, troubleshooting tips and other resources for using our platform.

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Still have questions?

Now there are even more ways to get the support you need.

General inquiries

Need to report an issue, request a feature, submit feedback or need help with your Chit Chats account?

Send us a message

Toll free phone


Client support hours

Mon to Fri: 9am - 7pm ET

Find a location

Drop off your shipments at a branch or drop spot.

View locations & hours

Tracking inquiries

Check our tracking page for the latest updates or use the carrier tracking number to check directly on the partner carrier's tracking page.

Please note that the tracking information available to our Client Support team is the same information you see on the tracking page. .

If you need more details or have another issue with your package please check the available partner carrier resources below.

Partner carrier contact information

Canada Post Logo

Canada Post

Canada Post tracking page

General inquiries: 1-866-607-6301

Undeliverable inquiries: 1-800-267-1177

Canada Post service alerts

File Canada Tracked insurance carrier claims here*.

*Claims can take up to 90 business days.



USPS tracking page

Phone: 1-800-275-8777


USPS service alerts

File U.S. USPS carrier claims here.

File International USPS carrier claims here.

Asendia Logo


Asendia tracking page

Asendia service alerts

Contact our support team directly for any additional inquiries.


UPS Mail Innovations**

UPS MI tracking page

UPS service alerts

Contact our support team directly for any additional inquiries.

**Availability of this service may vary by region.

Canpar Logo

Canpar (Courier pickups)

Canpar tracking page

Phone: 1-800-387-9335


File Canpar pick up claims here.

Insurance & claims

Chit Chats Insurance

Provides coverage from the moment Chit Chats receives your package.

Phone: 1-800-955-4623


File or check the status of a claim here.

Learn more about what items are eligible for coverage here.

Carrier Insurance

Limited coverage is available for eligible postage types and services.

File U.S. USPS carrier claims here

File International USPS claims here.

File Canpar (courier pickups) or Canada Post (Canada Tracked) claims here.

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