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USPS Service Impacts Due to COVID-19

Updated January 6

USPS is experiencing delays with both tracking updates and delivery. This is due to the huge influx of shipments from the holidays and limited staff resources from COVID-19 safety measures. Shipments are seeing delayed tracking updates and USPS is doing their best to process shipments as quickly as possible. We recommend to continue to follow the tracking and advise your customers of these delays. We appreciate your patience.

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USPS, our partner for U.S. shipments, is experiencing unprecedented delays with a huge increase in packages and reduced staff availability due to COVID-19. In an effort to manage current volumes, some processing facilities have temporarily stopped accepting new shipments. This has put a strain on their entire network, causing delays to deliveries and tracking updates.

USPS reassures us that they are working to alleviate the backlog as quickly as possible and they are redirecting shipments to other facilities during this time. As a result, you may notice shipments sent on a later date being processed sooner. 

Updated December 16

Shipments are seeing delays as USPS is reporting high shipment volumes in their networks. Both domestic U.S. shipments and international shipments are experiencing delays with processing and delivery. This applies to any tracking updates. At this time, USPS has not provided any specific updates through their service alerts however we are seeing delays with tracking events.

U.S. Shipments

  • Priority Mail & First Class Package two-day and three-day service commitments will be extended to three and four days respectively until further notice.
  • Names of recipients will be collected verbally for proof of delivery to eliminate the need for collecting signatures.
  • Due to limited airline route availability, Priority Mail Express guarantees for shipments to and from Alaska are being limited to loss only.
  • Timeframes for when a mailpiece will be returned to sender will be temporarily extended until further notice. For all mail classes the timeframe will be extended to 30 days from attempted delivery.

International Shipments

  • Effective Jan 8, 2021:
    • Service resumes to:
      • Myanmar
      • Panama
  • Effective Jan 2, 2021:
    • Service temporarily suspended to Saudi Arabia (transportation unavailable)
  • Effective Dec 18, 2020:
    • Service resumes to Libya
    • Service temporarily suspended to the Central African Republic (transportation unavailable)
  • Effective Dec 11, 2020:
    • Service resumes to Madagascar
  • Effective Dec 4, 2020: 
    • Service resumes to Niger
  • Effective Nov 27, 2020
    • Service temporarily suspended due to transportation being unavailable:
      • Laos
      • Myanmar
  • Effective Nov 13, 2020:
    • Service resumes to:
      • Cameroon
      • Laos
      • Mongolia
      • Myanmar
  • Effective Nov 6, 2020:
    • Service temporarily suspended to:
      • French Guiana
      • Guadeloupe
      • Martinique
      • Reunion (Bourbon)
      • Saint Pierre and Miquelon (Miquelon)
  • Effective Oct 30, 2020:
    • Service resumes to:
      • Cambodia
      • Honduras
      • Lebanon
      • Samoa
      • Turks & Caicos

International Mail Service Suspensions

USPS is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. Clients should refrain from sending items addressed to countries listed below until further notice.

Suspension Due to Foreign Postal Operator Service Suspension
Turkmenistan
Suspension Due to Unavailability of Transportation
AngolaGuadeloupeRepublic of CongoSouth Sudan
BruneiLaosReunion (Bourbon)Tajikistan
Central African RepublicLiberiaSaint Pierre and MiquelonTimor-Leste
ChadMartiniqueSaudi ArabiaYemen
CubaMauritiusSeychelles
French GuianaSierra Leone