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USPS Service Impacts Due to COVID-19

Updated March 25

Due to the severity of the COVID-19 situation in Sao Paulo, the city is declaring a 10-day holiday of emergency from Mar 26 – Apr 4, 2021. As a result, the Brazilian Postal Service Correios cannot guarantee delivery standards to the following postal codes:

01000-000 to 05999-999
08000-000 to 08499-999

Updated March 18

Effective March 19, 2021, the Postal Service will suspend international mail acceptance to Mongolia due to transportation being unavailable due to widespread cancellations and restrictions into the area.

Effective Mar 1, 2021, USPS will suspend acceptance of Priority Mail Express International destined to the Faroe Islands per the notification from the Universal Postal Union (UPU) International Bureau Circular #30 Denmark. Due to COVID-19 restrictions, we will suspend all USPS postage options to Faroe Islands.

USPS Service Alerts

The national transportation network has been severely disrupted by multiple winter weather events across the U.S. Given the continuing impacts to air transportation, the Priority Mail Express money-back guarantee is now suspended nationwide as of Fri, Feb 19 through Tue Mar 2, 2021.

Updated February 3

USPS is experiencing delays with both tracking updates and delivery. This is due to the huge influx of shipments from the holidays and limited staff resources from COVID-19 safety measures. Shipments are seeing delayed tracking updates and USPS is doing their best to process shipments as quickly as possible. We recommend to continue to follow the tracking and advise your customers of these delays. We appreciate your patience.


USPS, our partner for U.S. shipments, is experiencing unprecedented delays with a huge increase in packages and reduced staff availability due to COVID-19. In an effort to manage current volumes, some processing facilities have temporarily stopped accepting new shipments. This has put a strain on their entire network, causing delays to deliveries and tracking updates.

USPS reassures us that they are working to alleviate the backlog as quickly as possible and they are redirecting shipments to other facilities during this time. As a result, you may notice shipments sent on a later date being processed sooner. 

U.S. Shipments

  • Priority Mail & First Class Package two-day and three-day service commitments will be extended to three and four days respectively until further notice.
  • Names of recipients will be collected verbally for proof of delivery to eliminate the need for collecting signatures.
  • Due to limited airline route availability, Priority Mail Express guarantees for shipments to and from Alaska are being limited to loss only.
  • Timeframes for when a mailpiece will be returned to sender will be temporarily extended until further notice. For all mail classes the timeframe will be extended to 30 days from attempted delivery.

International Shipments

  • Effective Apr 2, 2021:
    • Service resumes to Chad
  • Effective Mar 26, 2021:
    • Service resumes to:
      • Botswana
      • Eswatini (Swaziland)
      • Lesotho
      • Seychelles
  • Effective Mar 5, 2021:
    • Service resumes to:
      • Angola
    • Service temporarily suspended due to transportation being unavailable:
      • Myanmar
      • Samoa

International Mail Service Suspensions

USPS is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. Clients should refrain from sending items addressed to countries listed below until further notice.

Suspension Due to Foreign Postal Operator Service Suspension

No countries at this time

Suspension Due to Unavailability of Transportation
BruneiFrench PolynesiaMyanmarTajikistan
CubaGuadeloupeReunion (Bourbon)Timor-Leste
EritreaLaosSaint Pierre and MiquelonTurkmenistan
French GuianaMartiniqueSamoaYemen
MauritiusSouth SudanMongolia