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USPS Service Impacts Due to COVID-19

Update September 16

Effective September 17, 2021, USPS will suspend service to Libya due to unavailable transportation. We have also been notified by USPS that service to Australia is still suspended until further notice due to unavailable transportation.

Update September 8

Effective September 10, 2021, USPS will resume acceptance of mail destined to Eritrea and Liberia.

Update September 3

USPS has suspended international mail acceptance to Australia as Australia Post announced a temporary pause with its inbound shipment processing.

As a result, we have temporarily disabled USPS services to Australia.

  • Any USPS shipments dropped off today and destined to Australia will be handed off to USPS as normal.
  • These shipments will not be processed until the suspension has been lifted.
  • There is no current timeline for when normal operations will resume. 

We have confirmed with Asendia that they are still processing shipments with some delays and as such we have enabled service to Australia with our Asendia Priority Tracked postage.

  • Asendia shipments will be processed as normal
  • Expect delays with processing, tracking and delivery.

We continue to work closely with our partners to keep you updated on this service disruption and appreciate your patience and understanding.

USPS Service Alerts

USPS, our partner for U.S. shipments, is experiencing unprecedented delays with a huge increase in packages and reduced staff availability due to COVID-19. In an effort to manage current volumes, some processing facilities have temporarily stopped accepting new shipments. This has put a strain on their entire network, causing delays to deliveries and tracking updates.

USPS reassures us that they are working to alleviate the backlog as quickly as possible and they are redirecting shipments to other facilities during this time. As a result, you may notice shipments sent on a later date being processed sooner. 

U.S. Shipments

  • Priority Mail & First Class Package two-day and three-day service commitments will be extended to three and four days respectively until further notice.
  • Names of recipients will be collected verbally for proof of delivery to eliminate the need for collecting signatures.
  • Due to limited airline route availability, Priority Mail Express guarantees for shipments to and from Alaska are being limited to loss only.
  • Timeframes for when a mailpiece will be returned to sender will be temporarily extended until further notice. For all mail classes the timeframe will be extended to 30 days from attempted delivery.

International Shipments

International Mail Service Suspensions

USPS is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. Clients should refrain from sending items addressed to countries listed below until further notice.

Suspension Due to Foreign Postal Operator Service Suspension
  • None at this time
Suspension Due to Unavailability of Transportation
AfghanistanFrench GuianaMongoliaSyria
BhutanGuadeloupeReunion (Bourbon)Tajikistan
BruneiLaosSaint Pierre and Miquelon (Miquelon)Timor-Leste
MayotteSouth SudanYemen