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Updates Regarding COVID-19

Updated January 13, 2021

Pour la traduction française cliquez ici.

Location updates by region:

Find partner carrier service updates here.

UPDATE Wednesday, Jan 13

On Tuesday, January 12, the Government of Ontario declared a second state of emergency in response to the escalating COVID-19 crisis. There are new stay-at-home orders effective Thursday, January 14 requiring all residents to limit outings to essential purposes only. In addition, the province announced further restrictions concerning operating hours for non-essential businesses.

As an essential business, Chit Chats locations will remain open with our current hours of operation.

Additionally, this new state of emergency introduces fines for individuals who do not comply with rules for masks or face coverings while in indoor public spaces. We would like to remind all clients that masks are mandatory at all times when visiting any Chit Chats location.

UPDATE Thursday, Jan 7

On January 6, the Government of Quebec announced additional COVID-19 safety measures amid the current province-wide lockdown. These new measures will be in effect Saturday January 9 to Monday February 8, with the possibility of extension.

Among the measures is a new curfew for all Quebecers between the hours of 8 p.m. and 5 a.m. Exemptions include travel for healthcare, humanitarian reasons, or to engage in priority work.

During this time Chit Chats will continue to operate in Quebec as an essential business. However, to help ensure the new curfew measures are met, we will shorten the hours of operation at our Montreal branch.

Effective Monday Jan 11 and until further notice, our Montreal branch hours will be as follows:

  • Monday – Friday: 9 a.m. – 5 p.m.
  • Saturday, Sunday: Closed

We appreciate your patience and cooperation in this matter.

UPDATE Tuesday, Dec 23

USPS/U.S. Tracked shipments

USPS, our partner for U.S. shipments, is experiencing unprecedented delays with a huge increase in packages and reduced staff availability due to COVID-19. In an effort to manage current volumes, some processing facilities have temporarily stopped accepting new shipments. This has put a strain on their entire network, causing delays to deliveries and tracking updates.

USPS reassures us that they are working to alleviate the backlog as quickly as possible and they are redirecting shipments to other facilities during this time. As a result, you may notice shipments sent on a later date being processed sooner. 

As a reminder, USPS suspended delivery time guarantees in March and delivery times are always estimated and not guaranteed.

Shipments going to the UK

Royal Mail has suspended outbound shipments due to new transportation restrictions out of the United Kingdom after the discovery of a new strain of the coronavirus. Inbound shipments are still being processed but extreme delivery delays are expected.

There are no changes to our services to the UK at this time but we are continuing to monitor the situation closely and we will provide updates as we receive them.

Quebec updates

Quebec Premier François Legault announced Dec 15 a new province-wide lockdown beginning Friday December 25 until Monday January 11. As Chit Chats is considered an essential business, our Montreal branch will remain open. Find the holiday hours for our Montreal branch here.

Our Montreal branch will continue to offer contactless procedures when accepting shipments. Masks are required when visiting our locations and maximum occupancy levels will be strictly observed.

UPDATE Monday, Dec 21

Ontario Premier Doug Ford announced today a new province-wide lockdown beginning Saturday December 26 and lasting 28 days. As Chit Chats is considered an essential business, our locations will remain open. Find our Ontario branch holiday hours here.

All locations will continue to offer contactless procedures when accepting shipments. Masks are required when visiting our locations and maximum occupancy levels will be strictly observed.

UPDATE Tuesday, Dec 2

Starting Monday, December 7 in our Ontario branches, the contactless drop & go area will move indoors. If you are dropping off shipments at the following Ontario branches, please access our contactless drop & go through the front entrance: 

Each branch has a maximum occupancy and masks are mandatory. If you are feeling sick or display any flu-like symptoms below we ask that you do not visit a branch.

UPDATE Friday, Nov 20

  • Updates in BC regarding mandatory masks
  • Chit Chats is considered an essential business and remains open. All locations have contactless procedures when accepting shipments and masks are required.

UPDATE Wednesday, Nov 18

Effective Monday, November 23, our Montreal branch will move the contactless drop & go to the front entrance.

UPDATE Wednesday, Oct 14

Brazil: 96% of postal workers resume work and the Brazilian Postal Service, Correios works to get postal service back to normal service levels.

UPDATE Wednesday, Sep 30

For the health and safety of our staff, our clients and the community our Toronto branch will have a maximum occupancy of 4 people at any given time. Face coverings are also mandatory at this branch. We appreciate your cooperation and patience.

UPDATE Friday, Sep 25

Our Calgary branch will resume normal operations on Monday September 28. On Monday we will:

  • Hand off to carriers any shipments received at the branch on Thursday
  • Process shipments received at our Edmonton drop spots on Thursday & Frida

UPDATE Thursday, Sep 24

Due to unforeseen circumstances, our Calgary branch will be closed for the rest of today and tomorrow (Sep 25). We apologize for the sudden notice. Please stay tuned as we will provide updates here and by email.

UPDATE Wednesday, Sep 23

For our clients that use the North Vancouver drop spot, face coverings are required when entering the drop spot. While face coverings aren’t mandatory province-wide many businesses have made it a requirement and we ask that you respect their safety protocols.

UPDATE Tuesday, Sep 1

Australia Post is experiencing a severe backlog causing additional delays for shipments being delivered. This impacts all shipments being sent to Australia either by USPS or Asendia. Read more >

UPDATE Tuesday, Aug 18

Brazilian Postal Service, Correios, is on strike as of August 18, 2020. This is not a total work stoppage and they are doing their best to minimize any impacts on their customers however please expect delays. This is in addition to COVID-19 safety precautions and transit delays.

According to Correios, some cities in the state of Sao Paulo and the states listed below will be affected:

  • AM – Amazonas
  • BA – Bahia
  • DF – Distrito Federal 
  • ES – Espirito Santo
  • MG – Minas Gerais
  • PR – Parana
  • PI – Piaui
  • RJ – Rio de Janeiro 

Correios has not provided any indication of when they expect the strike to end. We will continue to monitor this situation and will update our blog regarding any significant developments.

UPDATE Tuesday, Aug 1

Effective August 1, masks will be mandatory in all indoor public spaces and public transit in Calgary. For clients who drop off shipments at our Calgary branch, we ask that you adhere to this bylaw.

UPDATE Monday, Jul 13

  • Effective Monday, July 20 new operating hours at our Calgary  branch
    • Monday to Friday 11:00 am to 6:00 pm

UPDATE Tuesday, Jun 23

Plateau drop spot, UPS Store #306 has revised hours effective immediately:

  • Monday to Friday 9:30 am – 6:00 pm / Cut-off 11:00 am
  • Saturday & Sunday Closed

UPDATE Thursday, Jun 18

To accommodate the extensive delays to shipping, U-PIC, our insurance provider, has updated the waiting period when filing a claim for lost shipments. The waiting period for lost Canadian and U.S. shipments has been extended to 30 days from 21 days.

Read more about the changes in our recent blog post.

UPDATE Monday, Jun 15

The UPS Store #344 has revised hours effective immediately:

  • Monday to Friday 10:00 am – 5:00 pm / Cut-off 10:30 am
  • Saturday & Sunday Closed

UPDATE Thursday, Jun 4

USPS advised a sixth sea transport departed with shipments from Chicago, JFK, and Miami International Service Centers and is estimated to arrive at the Rotterdam (Netherlands) port on June 23.

  • Austria
  • Czech Republic
  • Denmark
  • Finland
  • Hungary 
  • Netherlands
  • Poland
  • Spain
  • Sweden
  • Switzerland (Geneva and Zurich) 

Read more on our USPS Service Impact Updates COVID-19 blog post

UPDATE Wednesday, Jun 3

USPS advised a fifth sea transport departed with shipments from the LAX International Service Center and is estimated to arrive at the Port of Santos, Brazil on June 28. All shipments are destined for Brazil.

The U.S. Department of Defense has also notified USPS that the temporary service suspension for specific DPO ZIP codes will be lifted effective June 4

Read more on our USPS Service Impact Updates COVID-19 blog post

UPDATE Tuesday, Jun 2

USPS advised a fourth sea transport departed with shipments from Chicago, JFK, and Miami International Service Centers and is estimated to arrive at the Rotterdam (Netherlands) port on June 15.

  • Austria
  • Czech Republic
  • Denmark
  • Finland
  • Hungary 
  • Netherlands
  • Poland
  • Spain
  • Sweden
  • Switzerland (Geneva and Zurich) 

Read more on our USPS Service Impact Updates COVID-19 blog post

UPDATE Thursday, May 28

The Laval drop spot, UPS Store #520 has resumed normal business hours effective today.

  • Monday to Friday 9:00 am – 6:30 pm Cut-off time 12:00 pm
  • Saturday 10:00 am – 3:00 pm
  • Sunday closed

UPDATE Tuesday, May 26

Our Toronto branch will re-open on Monday, June 1. There will be designated areas for contactless drop & go. The hours of operation will be Monday to Friday 11:00 am to 5:30 pm and closed on Saturday and Sunday. Find all the Ontario location updates here.

UPDATE Wednesday, May 20

The Plateau drop spot, UPS Store #306 has re-opened with the following hours:

  • Monday to Friday 12:00 pm to 6:00 pm
  • Cut-off time 1:00 pm Monday to Friday

UPDATE Thursday, May 14

Our Edmonton drop spots are open again accepting Chit Chats shipments. Find the hours of operation on our latest blog post.

Currently we do not have any further timelines for re-opening other drop spots or branches. We will provide any updates here for any re-openings. We appreciate your patience and understanding.

UPDATE Wednesday, April 29

For our Quebec region clients.

While the provincial government of Quebec has advised of plans to slowly open services including retail businesses starting May 4, Chit Chats will continue to operate with contactless drop & go and adherence to physical distancing. We thank you for your continued cooperation and patience.

Client Support

Starting May 1 our client support team hours will be 10 am – 6 pm Eastern time.

Supplies Requests

If you are requesting supplies from a branch please allow 3-5 business days for orders to be ready for pickup. Due to the high demand for supplies, an increase in shipping volumes and maintaining safety protocols with contactless arrangements there is a longer turnaround time for preparing supplies orders for pickup. We sincerely appreciate your patience.

You can always order online and have shipping supplies shipped directly to you by visiting our online store.  Atlantic region clients can order supplies through the Atlantic portal.

UPDATE Friday, April 24

Carriers are experiencing severe processing and delivery delays due to COVID-19 and the volume of shipments being received. This means delayed tracking updates and delivery times will be longer as they work through processing shipments.

If you have not seen any recent tracking updates or delivery confirmation please be patient as carriers work through processing your shipments. Find details by carrier in our recent blog post here.

UPDATE Wednesday, April 22

Delays are being seen in processing, delivery and tracking updates to shipments within Canada, the U.S. and worldwide. We strongly suggest that you advise your customers accordingly as many carriers have removed any service guarantees. As always delivery times are estimated and not guaranteed. Find further details for how this impacts your shipments here.

UPDATE Friday, April 17

USPS, our partner carrier for U.S. shipments, has announced changes to their service commitments due to limited transportation availability. Effective immediately and until further notice, delivery commitments for the USPS Priority Mail & USPS First Class Package services will be extended from two- and three-day delivery to three- and four-days respectively.

As a result, you may expect to add an additional day to the delivery estimates for your U.S. shipments. We recommend updating your customers accordingly.

UPDATE Wednesday, April 8

For BC region clients: New reduced hours at our BC branches starting Monday, April 13

  • Vancouver and Richmond
    • Monday 10:00 am – 6:00 pm
    • Tuesday, Wednesday, Thursday 11:00 am – 6:00 pm
    • Friday 10:00 – 6:00 pm
    • Saturday & Sunday closed
  • Surrey
    • Monday to Friday 11:00 am – 6:00 pm

For Atlantic region clients: All Maritime Bus locations will be operating on a reduced schedule. Departures will take place on a Monday, Wednesday, Friday schedule and most terminals will be closed on Sundays until further notice. Click here to find the updated hours of operation for a specific location.

UPDATE Thursday, April 2

With our contactless drop & go, batching and sorting shipments still apply. This means that if you have 10 or more shipments you must sort and batch by carrier. Failure to do so may cause processing delays and we want to ensure that your packages are processed efficiently and get on their way. Not sure how to create a batch? Learn more here.

UPDATE Wednesday, April 1

We ask for everyone’s cooperation to maintain proper physical distancing when dropping off shipments at our branches. During peak times, this may mean that a queue forms when dropping off shipments safely in our contactless area. We appreciate your patience with this. Read more.

UPDATE Tuesday, March 24

For our Quebec region clients, effective immediately, we will be unable to accept any UPS or FedEx shipments due to closures with our U.S. partners.

Also starting Wednesday, March 25 the UPS Store #306 drop spot will be closed until further notice. Today will be the last day for accepting shipments at this drop spot.

Due to COVID-19, delivery times can be expected to be delayed especially services to international countries.

Read more about the Ontario and Quebec provincial government updates here.

UPDATE Monday, March 23

  • Chit Chats is operating as normal and we will update our clients once we know more from the government as to what constitutes an essential business.
  • Updates to the Asendia Priority Tracked service. Read more.
    • Thailand no longer available as a part of Asendia Priority Tracked effective immediately. This does not affect any shipments where postage has already been purchased or shipments in transit.
    • There will not be any changes to rates at this time.
  • Reduced drop spot hours starting Tuesday, Mar 24

UPDATE Thursday, March 19

UPS Store 306 (Mont-Royal Plateau drop spot) has reduced hours of operation starting Thursday, Mar 19. Find the latest hours in our Quebec region blog post.

UPDATE Wednesday, March 18

Chit Chats will continue to carry out normal cross-border operations for your U.S. bound shipments. We’re doing our best to help provide the highest level of service while doing our part to reduce the health impact for our community at large.

Additional travel restrictions concerning the Canada – United States border were announced this morning. Prime Minister Justin Trudeau’s address to Canadians, detailed that all non-essential travel including tourism and recreation will be temporarily restricted. Travel related to trade, commerce and other essential work will not be impacted by these changes.

We advise all our clients to let your customers know of possible delays with shipments due to the ever-changing environment.

As the situation evolves we’ll be updating our clients through this blog. Please check back for the latest information.

UPDATE Monday, March 16

Based on the information to date and the safety recommendations of the Public Health Agency of Canada, we made the decision to only accept shipments using contactless drop & go effective Wednesday, March 18 in all our branches until further notice. We are taking the following step as our top priority is the health and safety of our staff and clients while minimizing any interruption to your business.

What does this mean?

  • All branches will accept shipments in designated areas only (contactless drop & go)
  • Suspend in-branch label printing and computer usage
  • Hold any returns at our branches 
    • If you’d like your returns sent back by mail please contact the branch 
  • Supplies from branches will only be available in bulk quantities please contact the branch to coordinate any requests or order online 
  • Revised branch hours in our Ontario region go into effect Wed Mar 18

Alternatives available

We understand that these are trying times and we ask for your patience as there may be wait times to facilitate contactless interactions between clients and staff. There will be signage at all branches to help identify the designated drop off areas. Our support team is always available by email if you have any questions. 

Thank you for your understanding and cooperation. Take care of yourself and others. 


Out of an abundance of caution, our Ottawa drop spot, Makerspace North is suspending the acceptance of shipments effective immediately. Until further notice, we recommend that our Ottawa area clients make use of our courier pickup service or mail-in to our Pickering branch when getting their shipments to us.

UPDATE Sunday, March 15

As part of our commitment to client and staff safety, starting Monday, March 16 we will reduce access to shared branch computers until further notice. This is an effort to limit shared touchpoints and increase physical distances as recommended by the CDC and the health authorities.   

We strongly encourage all clients to prepare and print postage at home. You can easily print from home with the following types of printers:

Other ways to help

Other ways to get shipments to us

These are all recommended guidelines from the CDC and health authorities as precautionary measures to help mitigate the spread of COVID-19 and we appreciate your cooperation. 

UPDATE Friday, March 13

Ensuring the health and safety of our staff, clients, and partners is our top priority.

Given the growth in the number of cases of COVID-19 globally, we understand the increased concern surrounding this. As of today, there is no disruption to our services but we are aware that this could change at any moment depending on the government’s mandate. We are monitoring the situation daily to assess any impact on our and your business and will update you should anything change.

As of today, our partner carriers have advised no changes to their services. We recommend advising your customers especially in areas that have been impacted that shipments may experience delays as carriers navigate these areas.

The Centers for Disease Control and Prevention (CDC) advises that it is likely very low risk that the COVID-19 can be spread from products or packaging, because of poor survivability of coronaviruses on surfaces. Currently, there is no evidence to support the transmission of coronavirus associated with goods; and there have been no reported cases of COVID-19 in the United States associated with imported goods.



  • Currently, there is no ban on the movement of mail to and from the U.S. 
  • Due to the limited availability of flights, shipments may experience delays.
  • Asendia service updates can be found here.

Chit Chats

We have taken precautionary measures at our branches: 

  • All Chit Chats branches have been supplied with hand sanitizer 
  • Extra steps to disinfect and clean common areas 
  • All Chit Chats staff have been asked to take the following precautions below
  • We recommend all our clients to use these guidelines as well 

Precautionary practices

  • Stay home if you’re sick, even if your symptoms are mild
  • Pay extra special attention to hand hygiene; the CDC recommends washing hands for a minimum of 20 seconds each time with warm soapy water (WHO: How to handwash?)
  • Avoid touching your face (eyes, nose and mouth)
  • Minimize physical contact with others, elbow touches over handshakes or hugs
  • Practice good respiratory hygiene (cover your mouth and nose with bent elbow or tissue when you cough or sneeze and dispose of the tissue immediately)
  • Limit non-mandatory travel 
  • Stay healthy and hydrated 

We are committed to ensuring our staff and clients’ safety and doing everything we can to minimize the risks and impacts. We will continue to update this blog post with the most recent updates.

The Chit Chats Team