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Understanding Returns With Chit Chats

Sometimes shipments aren’t delivered as expected. They may be returned if they are undeliverable or returned by the customer.

All returned shipments, regardless of their original delivery address, follow the same basic journey. Once a shipment is deemed undeliverable or it is refused by a customer, the shipment will make its way back to the original sender via the return address on the label. Some carriers refer to this process as ‘reverse logistics’. 

Generally, if you know that you have a return on the way, you will be able to follow its journey with the original tracking number or the new tracking number provided by your recipient. 

Chit Chats Returns Service

All returned shipments must be able to be associated with a Chit Chats account either by including your client ID or match your Chit Chats account name. This is important if you use Chit Chats’ U.S. return address. If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected. Don’t forget to update your return address on all platforms if you use Chit Chats to manage your returns.

Canadian shipments

Returns for all Canadian shipments are sent back to a Chit Chats branch. Unlike USPS, the return fee for Canadian shipments is not included in the cost of postage.

Return fees for Canadian shipments are based on the package weight and dimensions. Canadian return fees are charged directly to your account as soon as they are processed by our returns team.

U.S. and international shipments

Chit Chats provides a returns service for your U.S. and international shipments. You must opt-in to this service and set up a Chit Chats returns account to have these returns managed by Chit Chats.

If you prefer to manage your own returns, simply update your return address in your account Settings with your own U.S. address.

Return fees will be applied directly to your account as soon as they are processed by our returns team. Return fees for U.S. and international shipments are based on your region and can be found in our Help & Support.

Disposal Policy

There is also an option to have all returns disposed of at no additional charge. Simply update your return settings to dispose of all your U.S. and international returns.

This option only applies to U.S. and international shipments. All Canadian return shipments will be sent back to a Chit Chats branch and you will be notified directly.

  • Unclaimed returns will be disposed of after 30 days from the time they are processed at a Chit Chats branch
  • Unclaimed returns received in our U.S. facility will be disposed of after 60 days without submitting a POA