← Return to Blog

Understanding Returns With Chit Chats

Sometimes shipments aren’t delivered as expected. They may be returned if they are undeliverable or returned by the customer.

All return shipments, regardless of their original delivery address, follow the same basic journey. Once a shipment is deemed undeliverable or it is refused by a customer, the shipment will make its way back to the original sender via the return address on the label. Some carriers refer to this process as ‘reverse logistics’. 

Generally, if you know that you have a return on the way, you will be able to follow its journey with the original tracking number or the new tracking number provided by your recipient. 

Chit Chats Returns Service

All return shipments must be able to be associated with a Chit Chats account either by including your client ID or by matching your Chit Chats account name. This is important if you use Chit Chats’ U.S. return address. If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected. Don’t forget to update your return address on all platforms if you use Chit Chats to manage your returns.

Canadian shipments

Returns for all Canadian shipments are sent back to a Chit Chats branch. Unlike USPS, the return fee for Canadian shipments is not included in the cost of postage.

Return fees for Canadian shipments are based on the package weight and dimensions. Canadian return fees are charged directly to your Chit Chats account as soon as they are processed by our returns team.

You will need to update your return method so we know how to get any return shipments back to you.

U.S. and international shipments

Chit Chats provides you our U.S. return address to manage any U.S. or international return shipments. You are required to submit a Power of Attorney form in order for Chit Chats to manage these returns and bring them back to Canada.

If you prefer to manage your own returns, simply update your default U.S. return address in your account Settings with your own U.S. address. If you use our API to import your shipments, you can choose to provide a custom U.S. return address for some or all of your shipments.

Return fees are applied directly to your account as soon as our Returns team processes any return shipment. Return fees for U.S. and international shipments are based on the shipment type.

Disposal Policy

You also have the option to have all U.S. and international returns disposed of at no additional charge. Simply update your return settings to dispose of all your U.S. and international returns.

This option only applies to U.S. and international shipments. All Canadian return shipments will be sent back to a Chit Chats branch and you will be notified directly.

  • Unclaimed returns will be disposed of after 15 business days from the time they are processed at a Chit Chats branch
  • Unclaimed returns received in our U.S. facility will also be disposed of after 15 business days without submitting a POA