Feature Release Notes: Nov 2018

We’ve got the latest round up of all the latest improvements and new features that we’ve released in November.

New Features

Integration Improvements

  • eBay parsing error fixed
  • Remove shipped and invalid orders from eBay import
  • Omit invalid eBay and Amazon phone numbers during import

Branch and Location Updates

 

Feature Release Notes: Oct 2018

Here’s the latest round up of all the features and improvements we’ve been working on over the last month.

New Features

  • Chit Chats Domestic – stay tuned as we’re close to sharing details for an alternative to our Chit Chats Canada Tracked service
  • Invoice reminder for shipments will appear if shipments require an invoice. Invoices are mandatory for the following types of shipments:
    • Any high value shipments to the U.S. valued over $300 USD
    • All Amazon FBA destined packages
  • You can mark these shipments as Invoice provided by selecting > Other > Mark as Invoice Provided

Integration Improvements

Other Improvements

Location and Other Updates

 

 

Feature Release Notes: Sept 2018

Find all the latest updates and new features we’ve been working on since last month.

New Features

  • View all your transactions as Statements which can be easily downloaded as a PDF
    • Find this in Settings / Credits & Billing / Billing / Current Statement or All Statements

Statements: Chit Chats Settings / Credit & Billing

New Integrations and Fixes

Other Improvements

  • New and improved onboarding for new clients 
  • Better visibility on tracking availability for all postage types and estimated range of delivery in business days
  • Bug fix to show Delivered ‘state’ only when shipment is fully tracked with delivery confirmation
  • Improvements to Asendia delivery transit times for shipments destined to the UK

Branch and Location Updates

As we approach the busy season ahead we wanted to remind clients to sort and batch your shipments to help ensure your packages are processed in a timely fashion.

Chit Chats Referral Program

Feature Release Notes: Aug 2018

Find all the latest updates and new features we’ve been working on since last month.

July 24, 2018 – Sep 7, 2018

New Features

  • USPS partner tracking integration
    • More visibility and updates on USPS’ tracking page. Chit Chats is now recognized as a carrier partner with USPS! Once Chit Chats processes your shipments, USPS will receive an update and post an event on their tracking page. This new tracking event will show your customers their package has shipped and in transit to USPS.
    • The tracking event will say: Arrived Shipping Partner Facility, USPS Awaiting Item.
    • For eBay and Amazon clients this will provide a tracking event as soon as Chit Chats processes your shipment so there is no delay for waiting for an updated tracking event directly from USPS.
    • This currently only applies to clients who buy postage with Chit Chats.

Integration Improvements

  • Bulk editing is finally here!
    • We heard your feedback on editing shipments manually and how time consuming it can be. Before you import shipments into your account you can  now easily edit shipments in bulk.
  • Integration for eBay clients is available for clients and we need your feedback.
  • Your shipments will sort in the same order as your Etsy or Shopify store so you can stay organized.
  • Company Name field will now import from Shopify.

Other Updates

  • Fixes to remove any refunded postage shipments from client batches
  • Improved carrier tracking page for Asendia shipments

Location and Branch Updates

Feature Release Notes: Jul 2018

Find all the latest improvements and new features we’ve released over the last month.

June 16, 2018 – July 23, 2018

New Features

Platform Improvements

  • Search icon is now clickable

Integration Improvements

  • Missing mail classes added for Endicia import
  • Incomplete recipient phone number will not prevent Stamps XML, Endicia or ShipStation import
  • Partial dimensions from Stamps XML can be imported
  • Shipments can be imported into selected client batch
  • Coming soon to all clients: Bulk edit shipments before importing (currently in beta testing)

Location and Branch updates

  • Extended hours at Pickering branch started on July 23rd
    • 9:00 am to 6:00 pm
  • Second Burnaby drop spot launched – Gain access here.

 

Chit Chats Referral Program

Feature Release Notes: Jun 2018

It’s time for our monthly round up of all the new features and improvements we’ve been working on since last month.

May 19, 2018 — June 15, 2018

New Features

  • Asendia relaunched in Ontario — all known bugs have been resolved.
  • Asendia now available for clients in the Atlantic region.
  • Simplify payments! Use credits to pay for shipping supplies and services.

Improvements

  • Find helpful tips in our updated rate cards. Shipping can be complicated so we’re here to help.
  • Improved parsing to customer name and address when copy and pasting.
  • Updated verification design for new accounts with useful tips to start shipping
  • Tracking page improved to provide clarity for shipments without carrier tracking

Location and Branch updates

  • New test drop spots in Burnaby, Richmond and Surrey! Sign-up here.
  • Atlantic region: Google manifest retired. We’re working on making our platform better for many reasons but the main one:

keep our rates low and add more services to help Canadian businesses thrive.

  • Asendia now available in the Atlantic region in lieu of DHL & Yodel

We’re always looking for ways to offer the lowest postage rates that will save you money and simplify shipping. Feel free to contact us if you have any feedback or questions.

 

Chit Chats Referral Program

Feature Release Notes: May 2018

Here’s the latest round up of all the new features and improvements we’ve been working on since last month.

April 20, 2018 — May 18, 2018

New Features

  • Carrier tracking is now linked in the shipment details and the Chit Chats public tracking page!

Clicking on the carrier tracking number will directly link to the appropriate carrier tracking pages (i.e. USPS, Canada Post).

Account shipment details page
Public tracking page
  • Shopify and Etsy clients that have their store(s) connected can now choose: what type of tracking to send (carrier tracking if available or Chit Chats tracking)and when to send tracking back to customers. Find details on how to update your settings here.
  • Support for ShipStation CSV import and Endicia CSV import for clients that purchase postage through these platforms.
  • Import straight into a batch from the import page.

TIP: Create a batch label and group multiple shipments to make processing more efficient. Click here to learn how to batch your shipments.

Improvements

  • Updates to importing instructions: if you buy postage with Chit Chats or if you already have postage.
  • Shopify imports will only include subtotal of goods (won’t include shipping costs).
  • Optimized speed of the search function when searching shipments within your account.
  • Improved alert for any pending fees required to receive your shipments and prevent any delays.
  • Updates to the transaction report: select date ranges and transaction type category in the drop down menu. Find this in your Settings / Credits & Billing / Transactions Report.
  • Added description for all international postage as a reminder that shipments with international destinations may be subject to duties and taxes (including shipments destined to Canada via the US).

Location and Branch updates

  • New drop spots in Brampton, Scarborough and Vaughan! Details are coming soon to all those that reached out to us. Thanks for your patience.

 

Chit Chats Referral Program

Feature Release Notes: Apr 2018

Find details on all the latest updates we’ve rolled out since March.

March 16, 2018 — April 19, 2018

  • Intercom: Notice the little red message bubble? It’s a new way for you to reach us for any questions, feedback or support

Click on me to ask any questions or submit feedback.

Location and Branch updates

  • Burlington Drop Spot — others coming soon!
  • For our Atlantic clients you can now order shipping supplies directly through your account settings (Account / Settings / Shipping)

Improvements

  • Importing from a CSV or Stamps XML file? No more all-or-nothing upload — select the orders you want to import
  • XML file import now supports UK (United Kingdom) as an alternate name for GB (Great Britain)
  • Destination country is now visible in your shipments page so you can easily sort your shipments by country
  • Updated country names for Korea and Great Britain
  • US territories now excluded from Chit Chats International Standard

Onboarding

  • Improved onboarding for new clients (tell your friends!)

          a) Email and phone verification to ensure we have the correct contact information in case we need to reach you to prevent any delays with your shipments

         b) Declaration review to ensure clients understand compliance regulations when using our service

 

Chit Chats Referral Program

Feature Release Notes: Mar 2018

Our latest updates on the newest features we’ve released since February!

February 6, 2018 — March 15, 2018

Improvements and Updates to platform

  • Metric dimensions and dimensional weight is now displayed in shipment details for Canadian packages
  • CN22 (customs form) is now digitally verified and pre-filled when international postage is purchased on Chit Chats
  • Improved package type selection for ‘thick envelopes’ — differentiate between Flat Envelope and Thick Envelope

Flat Envelope: Large, flexible, rectangular envelopes. Some carriers only accept documents.Thick Envelope: Bubble-mailers and other large, padded envelopes and sleeves.

Integration Improvements

  • API tweaks: Client batch label can now be created via API
  • Shopify orders will be imported in the same order as Shopify store
  • Clients can select what orders to import

New Features

  • Chit Chats Site Status page: See real-time information on system performance and security
  • Sign up to receive important updates about Chit Chats directly in your Settings > Account and Newsletter section by clicking Subscribe to the newsletter

Location and branch updates

 

Chit Chats Referral Program

Feature Release Notes: Feb 2018

Here’s a brief summary of the latest Chit Chats updates:

January

Chit Chats Insurance

Updated Carrier Rates

  • New rate cards incorporating annual carrier increases are now available online.

Integration Improvements

  • Shopify imports can now import value amounts of $0 or incomplete shipping address
  • Shipments imported into Chit Chats are in the same order as Etsy and Shopify store
  • Learn more about integrations here: Shopify and Etsy

New Features

  • Easily select a range of shipments using Shift + Click
  • Public tracking page: Track your shipments from the moment Chit Chats receives them

February

Client API

  • API is now available for enterprise clients

Etsy

  • Chit Chats tracking is now posted back if your Etsy store is integrated with our platform

 

Chit Chats Referral Program