We are committed to providing the best shipping options and appreciate your feedback during the Canada Post strike last year.
Effective tomorrow, Thursday, January 31, our Canada Tracked service will be upgraded to a new and improved Canadian Tracked service partnering with Canpar.
What does this mean for you?
There will be no changes to how you create Canadian shipment labels or how you drop off. The service level will stay the same:
- Same great rates
- Transit times are the same
- Tracking will still be visible within your account and will link to the carrier’s tracking page
- Carrier insurance $100 liability included – excludes coverage during Chit Chats’ care. Add Chit Chats Insurance for complete coverage.
- No changes to how dimensional weight is calculated
If for any reason Canpar cannot safely deliver to your customer they will redirect the package to a SMARTSpot. These are convenient and trusted partners that allow packages to be held for pick up. These pick up locations are chosen to be the most convenient option and packages will be held for up to 5 business days.
Chit Chats Canada Tracked Service is currently only available to clients in British Columbia, Ontario, Quebec and Atlantic regions. We will roll out a Canadian domestic service soon for Alberta clients.
This is the first step in our longer term vision of reducing Canadian domestic shipping rates. Stay tuned as will be releasing improved local rates for Canadian shipping within the coming weeks!