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Partner Carrier Delays: COVID-19

Updated Jan 6, 2021

All of our partner carrier networks are still experiencing delays. The holidays brought unprecedented volumes and carriers are working hard to process shipments. Expect continued delays with all shipments. Carriers are processing and delivering record volumes while maintaining the necessary COVID precautions.

Delays impact processing, tracking updates and delivery times for all shipments. Our client support agents do not have any additional information than what is shown on our tracking pages.

As always delivery times are estimated and not guaranteed. This extends to U.S. bound shipments as we have seen delays with both USPS First Class & Priority mail services. Most carriers have removed any service guarantees.

Communication is key! Let your customers know that packages are seeing delays. Find the most up to date details directly on our partner carrier’s website linked below.

Partner Carriers 

USPS: Reported delays with processing & delivery

Update Dec 23: USPS, our partner for U.S. shipments, is experiencing unprecedented delays with a huge increase in packages and reduced staff availability due to COVID-19. In an effort to manage current volumes, some processing facilities have temporarily stopped accepting new shipments. This has put a strain on their entire network, causing delays to deliveries and tracking updates.

USPS reassures us that they are working to alleviate the backlog as quickly as possible and they are redirecting shipments to other facilities during this time. As a result, you may notice shipments sent on a later date being processed sooner. Read more

Canada Post: Expect delays

Canada Post’s network is heavy with unprecedented volumes. Expect delays with all Canadian shipments. We recommend checking the status of their processing and delivery networks which are updated daily. Learn more

Canpar (Pickups): Additional delays

Canpar has informed us of delays related to the seasonal volumes, and COVID-19 safety precautions. Expect an additional 1-2 business days delay for pickups. Read more

Asendia Status: Operational with severe delays

Chit Chats International Standard Status: Operational with delays

  • This is a non-tracked service so no tracking updates will be provided.
  • Expect longer than normal timelines for expected delivery. There may be extended delays and service interruptions for select international destinations. Please consult the local postal authority in the destination country for more information.

International Postal Authorities

International shipments are handed off to the destination country’s postal authority for final mile delivery to your customers. Due to COVID-19, many countries particularly parts of Asia and Europe are experiencing delays in the processing and delivery of international inbound mail.

The following countries have suspended mail services:
Angola
Brunei
Central African Republic
Chad
French Guiana
Guadeloupe
Cuba
Laos
Liberia
Martinique
Mauritius
Republic of Congo
Reunion
Saint Pierre and Miquelon
Saudi Arabia
Seychelles
Sierra Leone
South Sudan
Tajikistan
Timor-Leste
Turkmenistan
Yemen
Expect lengthy delays for packages destined to the following countries due to service disruptions:
Australia: Australia Post has advised that written proof of delivery is suspended, until further notice, for inbound items. As of September 2020 there is a significant backlog of shipment causing delays.
Brazil: 96% of postal workers resume work and the Brazilian Postal Service, Correios works to get postal service back to normal service levels.
China
Denmark: PostNord Denmark
France: La Poste delivery standards will not be guaranteed
Delays in delivery should be expected and force majeure remains in effect.
Georgia
Germany: Deutsche Post
United Kingdom: Royal Mail Royal Mail has suspended outbound shipments due to new transportation restrictions out of the United Kingdom. Inbound shipments are still being processed but expect extreme delivery delays.
Greece
Hong Kong
Iceland
Indonesia
Iran
Ireland: An Post
Israel
Italy: Poste Italiane
Japan: Japan Post
Latvia
Lithuania
Netherlands: PostNL
New Zealand
Poland
Portugal
Romania
Russian Federation
Samoa: Expect delays with Samoa Post as all inbound mail will be processed once per week and subject to a seven-day quarantine before being processed and delivered.
Slovakia
South Korea
Spain
Sweden: PostNord Sweden
Switzerland
Thailand: Thailand Post
Togo
Turkey
Ukraine
Vatican