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Partner Carrier Delays: COVID-19

Updated June 16, 2021

Our partner carrier networks are still experiencing delays. The holidays brought unprecedented volumes and carriers are working hard to process shipments. Expect continued delays with all shipments. Carriers are processing and delivering record volumes while maintaining the necessary COVID precautions.

Delays impact processing, tracking updates and delivery times for all shipments. Our client support agents do not have any additional information than what is shown on our tracking pages.

As always delivery times are estimated and not guaranteed. This extends to U.S. bound shipments as we have seen delays with both USPS First Class & Priority mail services. Most carriers have removed any service guarantees.

Communication is key! Let your customers know that packages are seeing delays. Find the most up to date details directly on our partner carrier’s website linked below.

Partner Carriers 

USPS: Reported delays with processing & delivery

Update June 16: Effective Friday, June 18, 2021, the Postal Service™ will resume acceptance of mail destined to Nepal. Read more.

Canada Post: Expect delays

Update May 4: Following the direction of Peel Public Health, Canada Post has temporarily closed a shift at their Gateway West processing facility in Mississauga, Ontario. Delays to inbound mail and packages from the U.S. and other countries can be expected.

Expect delays with all Canadian shipments. We recommend checking the status of their processing and delivery networks which are updated daily. Learn more

Canpar (Pickups): Additional delays

Canpar has informed us of delays related to the seasonal volumes, and COVID-19 safety precautions. Expect an additional 1-2 business days delay for pickups. Read more

Asendia Status: Operational with severe delays

Update June 2, 2021: The temporary suspension on international mail acceptance to Israel has been lifted. Shippers may resume sending mail and parcels destined to Israel, effective immediately.

International Postal Authorities

International shipments are handed off to the destination country’s postal authority for final mile delivery to your customers. Due to COVID-19, many countries particularly parts of Asia and Europe are experiencing delays in the processing and delivery of international inbound mail.

The following countries have suspended mail services:
Brunei
Cuba
Eritrea
French Guiana
Guadeloupe
Laos
Martinique
Mongolia
Myanmar
Reunion
Saint Pierre and Miquelon
Samoa
South Sudan
Syria
Tajikistan
Timor-Leste
Turkmenistan
Yemen
Expect lengthy delays for packages destined to the following countries due to service disruptions:
Australia
Brazil
China
Denmark: PostNord Denmark
France: La Poste delivery standards will not be guaranteed
Delays in delivery should be expected and force majeure remains in effect.
Georgia
Germany: Deutsche Post
United Kingdom: Royal Mail Royal Mail has suspended outbound shipments due to new transportation restrictions out of the United Kingdom. Inbound shipments are still being processed but expect extreme delivery delays.
Greece
Hong Kong
Iceland
India: India Post
Indonesia
Iran
Ireland: An Post
Israel
Italy: Poste Italiane
Japan: Japan Post
Latvia
Lithuania
Netherlands: PostNL
New Zealand
Poland
Portugal
Romania
Russian Federation
Samoa: Expect delays with Samoa Post
Slovakia
South Korea
Spain
Sweden: PostNord Sweden
Switzerland
Thailand: Thailand Post
Togo
Turkey
Ukraine
Vatican