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Partner Carrier Delays: COVID-19

Updated Mar 31, 2021

Our partner carrier networks are still experiencing delays. The holidays brought unprecedented volumes and carriers are working hard to process shipments. Expect continued delays with all shipments. Carriers are processing and delivering record volumes while maintaining the necessary COVID precautions.

Delays impact processing, tracking updates and delivery times for all shipments. Our client support agents do not have any additional information than what is shown on our tracking pages.

As always delivery times are estimated and not guaranteed. This extends to U.S. bound shipments as we have seen delays with both USPS First Class & Priority mail services. Most carriers have removed any service guarantees.

Communication is key! Let your customers know that packages are seeing delays. Find the most up to date details directly on our partner carrier’s website linked below.

Partner Carriers 

USPS: Reported delays with processing & delivery

Update Mar 17: Effective March 19, 2021, the Postal Service will suspend international mail acceptance to Mongolia due to transportation being unavailable due to widespread cancellations and restrictions into the area. Read more

Canada Post: Expect delays

Update Feb 4: Canada Post’s Gateway facility in Mississauga remains operational, but expect delays as there is still heavy package volume.

Canada Post’s network is heavy with unprecedented volumes from the holidays. Expect delays with all Canadian shipments. We recommend checking the status of their processing and delivery networks which are updated daily. Learn more

Canpar (Pickups): Additional delays

Canpar has informed us of delays related to the seasonal volumes, and COVID-19 safety precautions. Expect an additional 1-2 business days delay for pickups. Read more

Asendia Status: Operational with severe delays

International Postal Authorities

International shipments are handed off to the destination country’s postal authority for final mile delivery to your customers. Due to COVID-19, many countries particularly parts of Asia and Europe are experiencing delays in the processing and delivery of international inbound mail.

The following countries have suspended mail services:
Brunei
Eritrea
French Guiana
French Polynesia
Guadeloupe
Cuba
Laos
Martinique
Mauritius
Mongolia
Myanmar
Reunion
Saint Pierre and Miquelon
Samoa
South Sudan
Tajikistan
Timor-Leste
Turkmenistan
Yemen
Expect lengthy delays for packages destined to the following countries due to service disruptions:
Australia: Update Mar 22, 2021, Australia Post service alert regarding the impact of recent severe weather in Australia. Extreme weather is impacting services in flood-affected areas of NSW and QLD.

Several regions across NSW and QLD have been evacuated due to flooding, and many others have road closures and detours in place, impacting the ability to deliver to these areas. Limited delivery to the following postcodes: 2424, 2426, 2427, 4229, 2430, 2440, 2441, 2756, 2750, 2751, 2578, 4114, & 4207
Brazil: Update Mar 29, 2021 Correios has advised that due to the critical COVID-19 situation in Brazil, the cities of São Paulo and Rio de Janeiro have decreed an emergency 10-day holiday, from March 26 to April 4, 2021.
Postcode areas impacted:
Rio de Janeiro and metropolitan region:
20000-000 to 23799-999
24000-000 to 24399-999
São Paulo and metropolitan region:
01000-000 to 05999-999
08000-000 to 08499-999
China
Denmark: PostNord Denmark
France: La Poste delivery standards will not be guaranteed
Delays in delivery should be expected and force majeure remains in effect.
Georgia
Germany: Deutsche Post
United Kingdom: Royal Mail Royal Mail has suspended outbound shipments due to new transportation restrictions out of the United Kingdom. Inbound shipments are still being processed but expect extreme delivery delays.
Greece
Hong Kong
Iceland
Indonesia
Iran
Ireland: An Post
Israel
Italy: Poste Italiane
Japan: Japan Post
Latvia
Lithuania
Netherlands: PostNL
New Zealand
Poland
Portugal
Romania
Russian Federation
Samoa: Expect delays with Samoa Post
Slovakia
South Korea
Spain
Sweden: PostNord Sweden
Switzerland
Thailand: Thailand Post
Togo
Turkey
Ukraine
Vatican