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Ontario: Location Updates

Update July 19, 2021

We’ve heard your feedback and we are very excited to announce that our Burlington branch is now offering weekend and holiday hours of operation!

Beginning Saturday, July 24, our Burlington Hub will be open and accepting shipments on both Saturdays and Sundays. Shipments received on Saturdays and Sundays will be processed and handed off to our partner carriers on Monday.

Moving forward, our new Burlington branch hours will be as follows:

  • Monday to Friday: 11:00 a.m. to 6:00 p.m.
  • Saturday, Sunday: 11:00 a.m. to 3:00 p.m.

Additionally, our Burlington branch will join our Markham and Mississauga branches in offering special hours on holidays beginning with the upcoming Civic Holiday.

With the new extended hours at our Burlington branch, we will also be winding down our Vaughan and Burlington drop spots. Friday, July 30 will be the last day for dropping off shipments at these drop spot locations.

Update July 7, 2021

No more cut-off time for shipments received at our Ottawa branch. Shipments received at our Ottawa branch will be handed off to our partner carriers in 2 business days.

Update June 15, 2021

We’ve officially settled into our unit at our Toronto branch. Our team was previously accepting shipments from Unit #4/5 in the transition following our move in March. We are now located in Unit #1 which is just next door, so you can easily pop on over to get shipping!

Update April 19, 2021

Burlington & Vaughan Drop Spots

Based on your feedback for later hours access, we have reopened our Burlington and Vaughan drop spots. Go to our locations page to find the hours of operation. Happy shipping!

Vaughan Branch

Visiting our Vaughan branch? Please park in the designated parking spaces for Chit Chats. There are 5 spaces allocated to our clients located in front of our branch.

Chit Chats Vaughan client parking

Due to COVID-19, delivery times can be expected to be delayed especially services to international countries. Find all the latest details in our partner carrier’s service updates blog post.

As an essential business, Chit Chats locations will remain open with our current hours of operation.

We would like to remind all clients that masks are mandatory at all times when visiting any Chit Chats location. Health and safety are still our top priority and you can find details on Chit Chats’ protocols here.

Branches & Drop Spots

Find the latest hours and address for all our branches and drop spots on our locations page.

If you are unable to visit a branch, we recommend making use of the alternatives available for getting your shipments to us.

We continue to provide the highest level of service while doing our part to reduce the health impact on our community at large. We understand that given the situation you may have difficulty getting through over the phone so we recommend contacting our support team by email with any inquiries.