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Ontario: Location Updates

Update April 8, 2021

On Wednesday, April 7, the Government of Ontario declared a third state of emergency amid a third wave of new COVID-19 infections. The new stay-at-home orders go into effect beginning Thursday, April 8, 2021 at 12:01 a.m. All residents are required to limit outings to essential purposes only.

In this announcement, the province also introduced further safety measures for non-essential businesses. As an essential business, Chit Chats locations will remain open with our current hours of operation.

Update April 6, 2021

Visiting our Vaughan branch? Please park in the designated parking spaces for Chit Chats. There are 5 spaces allocated to our clients located in front of our branch.

Chit Chats Vaughan client parking

Update January 13, 2021

On Tuesday, January 12, the Government of Ontario declared a second state of emergency in response to the escalating COVID-19 crisis. There are new stay-at-home orders effective Thursday, January 14 requiring all residents to limit outings to essential purposes only. In addition, the province announced further restrictions concerning operating hours for non-essential businesses. 

As an essential business, Chit Chats locations will remain open with our current hours of operation.

Additionally, this new state of emergency introduces fines for individuals who do not comply with rules for masks or face coverings while in indoor public spaces. We would like to remind all clients that masks are mandatory at all times when visiting any Chit Chats location. 

Update December 21, 2020

In light of the recent province-wide lockdown announcement made by Premier Doug Ford on Monday December 21, Chit Chats is considered an essential business and remains open. All locations will continue contactless procedures when accepting shipments.

Starting Monday, December 7 in our Ontario branches, the contactless drop & go area will move indoors. If you are dropping off shipments at the following Ontario branches, please access our contactless drop & go through the front entrance: 

Each branch has a maximum occupancy and masks are mandatory. If you are feeling sick or display any of the symptoms listed below we ask that you do not visit a branch. 

  • Fever
  • Cough
  • Nausea or vomiting
  • Sore throat

Please have someone drop off shipments on your behalf or get your shipments to us by mailing in or scheduling a courier pickup.

Health and safety is our top priority. Physical distancing and contactless methods will be strictly adhered to and we appreciate your cooperation. We thank you for your patience and understanding as we try to limit the spread. 


Due to COVID-19, delivery times can be expected to be delayed especially services to international countries. Find all the latest details in our partner carrier’s service updates blog post.

Health and safety are still our top priority and you can find details on Chit Chats’ protocols here.


Drop Spots

If you are unable to visit a branch, we recommend making use of the alternatives available for getting your shipments to us.

We continue to provide the highest level of service while doing our part to reduce the health impact on our community at large. We understand that given the situation you may have difficulty getting through over the phone so we recommend contacting our support team by email with any inquiries.