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More Support For You

As a seller, there are times when you need shipping help or have questions. Chit Chats is here to support you. We offer a rich library full of step by step instructions and in-depth resources on how our services and platform work. Plus we often share shipping related news and shipping on our blog.

But sometimes we understand that a little extra support is needed. That’s why our dedicated Client Support team is on hand with longer hours.

Starting Monday, August 17 our Client Support team will be available:

  • Monday – Friday: 9:00 am – 7:00 pm ET
  • Weekends: Closed

Our friendly agents work hard to service all our clients in a timely manner. We appreciate you and your patience! We are aware that despite our best efforts there may be times when our phone lines become busy. That’s why we want to share the best way to reach us.

  • Contact us through the easily accessible Help button you see at the bottom of your screen. Click on this and a widget will appear that you can easily search for an answer in our Help & Support library or submit a question to our Client Support team.

Ticket Views

When you submit an inquiry through the Help widget you’ll be able to view all open tickets if you are logged into your Chit Chats account.

  1. Make sure you are logged into our Chit Chats account
  2. Go to Help & Support
  3. Then click on ‘Tickets’ in the top menu bar

All your tickets will be displayed and you can filter these by:

  • Open or Pending
  • Resolved or Closed

Our team is on hand to support you. We always love hearing from you and open to feedback and suggestions for improvement. Happy shipping!

The Chit Chats Team