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Mandatory Masks

Updated January 13

We have seen numerous municipalities move to mandate mask-wearing in specific public spaces where people gather. These bylaws and regulations make it mandatory to wear masks in settings where it can be difficult to practice physical distancing like on public transit or in indoor spaces. 

Starting October 31, masks or face coverings will be mandatory when visiting any Chit Chats branch. Learn more about our Health & Safety protocols.


  • UPDATE: As of Nov 20, wearing a non-medical, cloth mask, is now required in all indoor public spaces, such as shopping malls, grocery stores, community centres and on public transportation. It is required in retail settings and restaurants except while eating or drinking. This requirement applies to both staff and customers in these settings. 


  • Starting August 1, it will be mandatory to wear masks in all indoor public spaces and public transit in Calgary and Edmonton. Mask-wearing will also be mandatory while outside in downtown Banff’s pedestrian zone.
    • For clients who drop off shipments at our Calgary branch, we ask that you adhere to this bylaw.


  • The City of Winnipeg requires all individuals to wear a mask while on public transit and within City-operated facilities.
  • While the Government of Manitoba has not mandated face coverings province-wide, they are encouraged indoors where physical distancing may be difficult.


  • As of Jan 14 2021, under Ontario’s second state of emergency, tickets will be issued to individuals who do not adhere to the mandatory face covering rules in indoor public settings.
  • As of Oct 3, 2020, the government of Ontario mandated that face coverings be mandatory in all indoor public settings.
  • The City of Toronto passed a bylaw to make mask-wearing indoors mandatory. The bylaw will take effect July 7 and last until the next city council meeting in September. It mandates mask-wearing in indoor settings that the public has access to such as grocery stores and malls.
    • For clients who drop off shipments at our Toronto branch, we ask that you adhere to this bylaw.
  • Similar mandates have gone into effect in the neighbouring Peel, Niagara, Hamilton, York and Durham regions.
  • Municipal bylaws make indoor mask-wearing mandatory in places like Toronto and Ottawa.


  • Quebec is one of the only provinces to enact province-wide mask regulations. As of July 13, masks will be mandatory on all public transit in the province as well as indoor public places.


  • Premier Stephen McNeil and Dr. Robert Strang, Chief Medical Officer of Health for Nova Scotia, announced that masks will become mandatory in most indoor public places starting July 31.
  • PEI: The public is recommended to wear cloth masks indoors and in settings where distancing is impossible, but they are not mandatory provincewide.
  • Newfoundland and Labrador: Non-medical masks will be mandatory in many public indoor settings throughout the province, effective August 24.
  • New Brunswick: People must wear face coverings in any building open to the general public, with the exception of children under two or in daycare, or people with medical exemptions.