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Delivery & Processing Delays Due to COVID-19

As the world continues to take the necessary precautions to combat the global pandemic, we see the impacts this has on shipping and e-commerce overall. Specifically, transportation availability and changing border relations have caused significant delays in shipping across the globe

We strongly suggest that you advise your customers accordingly as many carriers have removed any service guarantees. As always delivery times are estimated and not guaranteed.  

Partner Carrier Operations

For further details on the latest service information from our partner carriers, please click here.

U.S. Shipments

USPS, our partner for U.S. shipments have been experiencing delays in shipment processing, tracking and delivery. This is due to reduced domestic and international airline flight availability and strict safety precautionary measures. In short, delays are expected for all U.S. shipments.

  • For Priority and First Class Mail services shipments delayed on average by an additional 1-2 business days
  • Parcel Select and Media Mail (ground shipments) are seeing severe delays for delivery and tracking updates
  • Priority Mail International, First-Class Mail International and First-Class Package International services now travelling to select countries by sea, are expected to be delayed by an additional 7-12 days on average

Canadian Shipments

Canada Post, our partner for your Canadian shipments is reporting significant delays to shipment processing and delivery as they prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities such as their Mississauga gateway. All Canadian shipments will see processing and delivery delays. You can expect delays for:

  • Shipments within Ontario are experiencing delays of 7+ business days
  • Shipments within Montreal are experiencing delays up to 4 business days
  • Shipments within BC are experiencing delays up to 2 business days

International Shipments

International shipments have seen the biggest delays as many countries take the necessary precautions to minimize the spread of the virus. Depending on the destination country there are both service disruptions and some countries have suspended mail acceptance due to the limited availability of flights for transporting shipments. We encourage you to seek out the latest updates for a specific destination by going directly to the website of the postal service for that country. 

Chit Chats Operations

Shipment Processing

We are grateful to be considered an essential service able to help entrepreneurs during this difficult time. As more people are shopping online, we’ve seen an increase in volumes from our clients comparable to the holiday rush.

We are experiencing temporary processing delays due to the increased volume combined with our additional precautionary measures. Please note this is temporary as our team is working quickly to process shipments.

We recommend advising your customers to expect longer delivery times as all carriers are working to keep up with the demand and the limited transportation flows. 

Client Support

Our client support team has also experienced higher than normal volumes of inquiries. We are working as quickly as possible to respond to your requests and we ask for your patience as our response times are delayed.

Services

  • Returns

Due to the pandemic, the increased demands on government agencies such as the Canada Border Service Agency (CBSA) and the Canada Revenue Agency (CRA) has added delays to the processing of Chit Chats Returns. This impacts returns getting back into Canada as well as the processing and approval of Chit Chats Return accounts. Since our broker works directly with the CRA to approve the Power of Attorney forms the process is experiencing extensive delays and it may take longer than 20 business days to set up your account to use our returns service. 

  • Supplies

As we continue to service your supplies requests through contactless methods please note that our teams are working to respond to any supplies requests within 2 business days. With the increase in online supply orders, our team is working diligently to keep up with the demand.

We appreciate your patience as we work through these delays together. We understand the impacts this has to your business and we are committed to getting shipments processed quickly and minimize any interruptions. We ask you to advise your customers that delays are being seen with all carriers.

For the latest updates to our procedures or our locations, see our COVID-19 updates here.