Find answers to common questions regarding our Canada Tracked Service with Canpar.
P.O. Box Address
- Addresses with a P.O. Box will be handled by Canada Post for final delivery to your customers
- Shipments are held at SmartSPOTS for 5 business days after which the shipment is returned to sender
- We are working closely with the carrier to route all packages that aren’t within close proximity to SmartSPOTS to be delivered by Canada Post
- Canpar tracking numbers are recognized as an authorized carrier by both eBay and Etsy Canada
- Tracking bug has been fixed and tracking numbers are being uploaded to client accounts within one business day
- Tracking updates occur once the package lands in the province of destination consistent to our previous service with Canada Post
- We are actively monitoring transit times to ensure they meet our expected service levels of 2-9 business days depending on your region
- Claims process remains the same
- If you have Chit Chats Insurance claims will be submitted directly from within your account.
- If Chit Chats Insurance was not purchased please submit the claim directly through this page or contact our support team directly.