Canpar Service Updates

Find answers to common questions regarding our Canada Tracked Service with Canpar.

P.O. Box Address

  • Addresses with a P.O. Box will be handled by Canada Post for final delivery to your customers

SmartSPOTS

  • Shipments are held at SmartSPOTS for 5 business days after which the shipment is returned to sender
  • We are working closely with the carrier to route all packages that aren’t within close proximity to SmartSPOTS to be delivered by Canada Post

Tracking

  • Canpar tracking numbers are recognized as an authorized carrier by both eBay and Etsy Canada
  • Tracking bug has been fixed and tracking numbers are being uploaded to client accounts within one business day
  • Tracking updates occur once the package lands in the province of destination consistent to our previous service with Canada Post

Transit times

  • We are actively monitoring transit times to ensure they meet our expected service levels of 2-9 business days depending on your region

Claims

  • Claims process remains the same
  • If you have Chit Chats Insurance claims will be submitted directly from within your account.
  • If Chit Chats Insurance was not purchased please submit the claim directly through this page or contact our support team directly.