Due to some technical difficulties these changes are being temporarily reverted as of Tuesday, November 19, 2019. Tracking numbers for most Canadian shipments may take one business day to be uploaded. We are working on resolving this as quickly as we can. Thank you for your patience and we apologize for any inconvenience.
Based on your feedback, we are happy to announce that carrier tracking numbers for our Canada Tracked Service are now immediately available!
Previously, carrier tracking numbers for our Canada Tracked service were uploaded to your account within one to two business days. Now you’ll be able to share the carrier tracking number with your customers as soon as you buy postage for this service.
Tracking updates will remain the same which means that updates to the tracking will happen once the shipment reaches the province of destination.
Reminder: Any postage refunds for Canada Tracked shipments must be initiated within seven days of creating postage. You can check the status of postage refunds by clicking on the tracking history for the shipment.