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Canada Post Service Impacts Due to COVID-19

Updated May 4

Following the direction of Peel Public Health, Canada Post has temporarily closed a shift at their Gateway West processing facility in Mississauga, Ontario. The closure impacts nearly 80 employees and contractors who have left the workplace to self-isolate for a period of 10 days beginning April 28.

Delays to inbound mail and packages from the U.S. and other countries can be expected. Canada Post reassures customers that it is adapting its contingency plans to manage the impact. Call centre agents will not have any further information however, you can still find the latest shipping updates by searching for tracking on their website.

Find the latest details directly on their website:

  • On-time delivery guarantees were suspended on March 18, 2020, due to the pandemic and the suspensions remain in effect.
  • Delivery standards have been adjusted to help manage delivery expectations.

Carrier tracking is updated once the package reaches the province of destination normally this can take 5-8 business days. With these delays it may take 5-15 business days.

Customers may experience delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes. Thank you for your patience.

Canada Post

Canada Post’s larger processing facilities such as their Mississauga Gateway Centre are experiencing major processing delays. We have seen delays reported at an additional 7-14 business days and in some cases, even longer.

COVID-19 Service and Delivery Changes

  • Temporary suspension of On-time Delivery guarantees for parcels
  • Some packages may be transferred to different processing facilities based on capacity which may show tracking updates taking a different route than normal
  • Larger/Heavier packages will see significant delays
  • Reduced hours at many retail locations with some locations closing temporarily. Increased physical and social distancing at retail locations with the first hour of operation to prioritize vulnerable populations.
  • Knock, Drop and Go approach to parcel deliveries: increased safe-dropping of shipments
  • Temporarily waiving signatures for proof of delivery
  • Shipments requiring payment or identification will be available for pickup from a retail location.
  • Canada Post’s Response to COVID-19