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Canada Post Service Impacts Due to COVID-19

Updated Dec 9

Canada Post’s network is processing record volumes of shipments while maintaining necessary COVID-19 precautions. Expect delays with all shipments. Find the latest details directly on their website:

  • On-time delivery guarantees were suspended on March 18, 2020, due to the pandemic and the suspensions remain in effect.
  • Delivery standards have been adjusted to help manage delivery expectations.

Carrier tracking is updated once the package reaches the province of destination normally this can take 5-8 business days. With these delays it may take 5-15 business days.

Customers may experience delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes. Thank you for your patience.

Canada Post

Canada Post’s larger processing facilities such as their Mississauga Gateway Centre are experiencing major processing delays. We have seen delays reported at an additional 7-14 business days and in some cases, even longer.

Canada Post 2020 Holiday Peak Season Plan

  • Adding more than 4,000 temporary seasonal employees, increasing fleet by more than 1,000 vehicles and adding key equipment.
  • Deliver on weekends in many communities, add more parcel pickup locations and hours at many post offices will be extended. Processing equipment has been added at key locations in their network and will be fully utilized.
  • Added enhancements to their tracking technology to provide customers with improved information to follow the progress of parcels.
  • Working with major customers to manage demand, improve the flow of parcels within their network and encourage Canadians to shop early.

COVID-19 Service and Delivery Changes

  • Temporary suspension of On-time Delivery guarantees for parcels
  • Some packages may be transferred to different processing facilities based on capacity which may show tracking updates taking a different route than normal
  • Larger/Heavier packages will see significant delays
  • Reduced hours at many retail locations with some locations closing temporarily. Increased physical and social distancing at retail locations with the first hour of operation to prioritize vulnerable populations.
  • Knock, Drop and Go approach to parcel deliveries: increased safe-dropping of shipments
  • Temporarily waiving signatures for proof of delivery
  • Shipments requiring payment or identification will be available for pickup from a retail location.
  • Canada Post’s Response to COVID-19